Absolute joke of a company, I’m on 3 weeks , constantly ignored , they even went above and beyond and said that their warehouse was on fire that’s why the lights been delayed. Completed ghosted and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered flush ceiling light, order no.( SOOPFNWVY) on 24th April never received, made so many calls to track the order It always goes to voice mail, emails reply was received saying they will give tra... See more
Company replied
AVOID AT ALL COSTS Lights listed on website as "shipped within 2-5 business days of order" are still to arrive nearly two months later. Only one of many queries was answered -- to the effect that t... See more
I ordered this fixture after reading all the reviews. Looked at hundreds online and wanted the tannery bronze color with white shades. Most dark finishes feature yellowish or tan shades, which I didn'... See more
Company details
Written by the company
Browse pendant lights,wall lights,ceiling lights,flush mounted lamps at lightingo.co.uk - Up to 60% off. Affordable prices on all kinds of lights - Contemporary and traditional lamps for your choose for your bedroom, living room, study, kitchen...
Contact info
Victoria Street 2 Victoria Square Victoria Square, AL1 3TF, St Albans, United Kingdom
- lightingo.co.uk
2.4
Poor
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Ordered flush ceiling light, order no.( SOOPFNWVY) on 24th April never received, made so many calls to track the order It always goes to voice mail, emails reply was received saying they will give tracking number but they never gave me one, online order history says product was shipped but never received. TOTAL SCAMMERS.Do NOT use this company
15 May 2023
Unprompted review
Reply from LightingO
Dear customer,
Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced. Upon investigating your order (SOOPFNWVY), we have found that the package was indeed delivered on May 18th. However, due to an unforeseen strike by the courier company, there have been delays in the delivery process. We sincerely apologize for the inconvenience caused by this situation.
We understand your frustration in trying to track your order and the lack of responsiveness you encountered when contacting us. We are currently working on improving our customer service and communication channels to avoid such issues in the future. We regret that we failed to provide you with a tracking number promptly, and we apologize for any confusion caused.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your feedback and appreciate your patience.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Jane
Reply from LightingO
Dear Edward,
Thank you for your review! We're thrilled to hear that the light you ordered has arrived and that you are satisfied with its quality and finish.
At our company, we take great pride in providing high-quality products that meet our customers' expectations. We're delighted that the light you received met your standards and that you are pleased with the finish.
If you have any further questions or need any assistance, please don't hesitate to reach out to me, Grace, or our dedicated customer support team. We're here to ensure your continued satisfaction.
Thank you again for your feedback. We value your business and hope to serve you again in the future.
Best regards,
Grace
Outstandingly quick service
Outstandingly quick service. The product was well built and just what I needed. A first-rate courier made the delivery. I really appreciate it.
14 April 2023
Reply from LightingO
Dear William,
Thank you for your kind review! We're delighted to hear that you had an outstandingly quick service experience with us. At our company, we strive to provide efficient and prompt service to our valued customers like you.
We're glad to know that the product you received was well-built and exactly what you needed. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.
We also appreciate your positive feedback about the first-rate courier who made the delivery. We work with trusted delivery partners to ensure that your orders are handled with care and delivered in a timely manner.
If you have any further questions or need any assistance, please feel free to reach out to me, Stella, or our dedicated customer support team. We're here to assist you and provide continued excellent service.
Once again, thank you for your kind words and for choosing our company. We look forward to serving you again in the future.
Best regards,
Stella
Ordered light
Ordered light, order no.( XRSJNJWKA) never received, emails go unanswered, phone number goes to voice mail. TOTAL SCAMMERS.Do NOT use this company
13 April 2023
Unprompted review
Reply from LightingO
Dear Stephen,
We have checked your recent order #XRSJNJWKA. As per our records, we have dispatched your order within 24 hours after you placed the order. However, after we contacted the shipping company, and they confirmed that your package has been lost in transit. We apologize for this inconvenience and immediately took action to resend the product as soon as possible. We want to assure you that we have taken all the necessary steps to prevent this from happening again in the future.
We understand your disappointment with the delay, and we want to make things right for you. As a gesture of goodwill, we have processed a refund for your order, which will reflect in your account within seven working days.
We apologize for the inconvenience this has caused you and want to thank you for your patience and understanding. We hope that you continue to shop with us in the future, and we promise to provide you with the best services possible.
If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help.
Sincerely,
Kaylee
The lights are just what I wanted
The lights are just what I wanted, and ordering was easy. Delivery was quick with updates along the way. Excellent.
25 March 2023
Reply from LightingO
Hello,
We're absolutely thrilled to hear that you're delighted with the lights you ordered from us! Your satisfaction is our ultimate goal, and we're glad to know that we met your expectations.
It's fantastic that the lights are exactly what you were looking for, and we're glad that the ordering process was straightforward for you. We understand the importance of a seamless shopping experience.
Additionally, we're pleased to hear that our delivery process, complete with updates, added to your satisfaction. Timely delivery and clear communication are priorities for us, and we're glad they contributed to your positive experience.
Should you have any more lighting needs or any questions in the future, please feel free to reach out. We're here to assist and ensure your satisfaction continues.
Thank you for choosing us for your lighting needs and for sharing your positive feedback. Here's to many beautifully lit moments ahead!
Best regards,
Molly
Amazed to have it delivered the next…
Amazed to have it delivered the next day when I was expecting several days to wait. The product looks good.
10 January 2023
Wide range of products with accurate…
Wide range of products with accurate descriptions made getting the right product for me. An easy process. Delivery was as promised and goods supplied were high quality and represented value for money.
2 January 2023
A website that claims to be be British…
A website that claims to be be British and yet does not publish their address on their site (a legal requirement).
A website that does not publish their address on the Nominet Whois is (again, another legal requirement).
A company that has lots of 5 star reviews from people that have never reviewed any other companies. Strange given that the company website doesn't even link to TrustPilot.
I had never heard of the company until coming across a mention of them on diynot dot com. (see: Connector inside of light fitting?)
The light fitting does not look to be legal (in the UK/EU) and every one of their products online seems to display the same CE/ROHS certificate.
I have never purchased from them, but unless they are able to provide a valid response, I will not.
I do not doubt that they will complain to Trust Pilot about this post. I hope that Trust Pilot take the time to read my post. It will take seconds to verify that my post is truthful.
I have serious doubts about Lightin0, I hope that I can continue to trust Trust Pilot
EDIT----
Thank you for the reply.
Are you able to provide a link to the CE certificate for the following item SKU : 9103 ?
You say that you have a UK warehouse. What is the address? What is the name of your UK subsidiary?
On your US website, you sat that you are owned by "LightingO.com co.,ltd" on the UK site it says "coobuy" based in Manchester. What is your parent company?
Why isn't your site GDPR compliant?
Why do users have to pay to return faulty items to China if you have a warehouse in the UK? And why do you only allow 7 days rather than the legal 14 day cooling off period?
Why do some of the reviews here say that the customer had to pay VAT on delivery?
30 December 2022
Unprompted review
Reply from LightingO
Dear,
No matter what kind of mindset you have in posting this review, as long as there are no malicious personal attacks, we welcome it.
If you placed an order from us and have questions, you can email or call us. If you have not placed an order, you can tell us if you have any questions and we will do our best to serve you.
We have warehouses in the UK, USA, China and Germany, so that customers from different countries can receive their orders as soon as possible.
And our lights have CE, RoHS, UL, SA and CSA certifications, so we can ensure that our lights are suitable for use in different countries.
If you have any suggestions, please let us know, although there is no one thing in this world that everyone likes, we will treat every customer's request seriously and we will try to improve our service.
Kind regards
Ema
Great item
Great item - better than expected. Excellent communication. Fast delivery. Will recommend LightingO.
15 December 2022
Unfulfilled promises and still no item
Scam company.
Clearly the positive reviews are all fake.
Also, the responses below are all made up. There is no means of cross-referencing this review with any order placed therefore the company's response is just made-up rubbish.
The promised 'dispatch within 3-5 days' was three weeks and after much nagging by me. The item itself has still not arrived after more than four weeks.
Continua empty promises.
Clearly Chinese even though claim to be UK based.
I wish that I hadn't bothered and strongly recommend others don't either.
17 November 2022
Unprompted review
Reply from LightingO
For your order, firstly, the courier driver damaged your package, so we have to re send a new one to you, and due to the recent strikes and Christmas holiday, the courier takes a little longer time to deliver your order.
We apologize for the inconvenience and thank you very much for your suggestion, we will do our best to improve our service.
Kind regards
Jenna
I was delighted to see that my item had…
I was delighted to see that my item had been delivered ahead of schedule and that it had been well packaged for safety.
7 December 2022
At the time of ordering the lights
At the time of ordering the lights, the website was informing me that the lights would be in stock within 2 weeks and will then be dilvered. To my surprise they arrived the day after ordering!
30 November 2022
Item in stock
Item in stock. Good information about and illustration of product and any bulbs needed.
30 November 2022
My first order with LightingO was for…
My first order with LightingO was for two items. One of the items was delayed because of the manufacturer and LightingO kept me informed of the situation asking if I still wanted to proceed with the order I thought this was great customer service and when I asked if the main item of the order could be dispatched while I waited this was arranged and the main item arrived a couple of days later, excellent, I was impressed with the way LightingO dealt with me I have since ordered more items which arrived early than the 5 days stated, well done again.
29 November 2022
Easy to use website and ordering…
Easy to use website and ordering process, received my item very quickly. I have used LightingO on several occasions now and never had an issue - highly recommended.
28 November 2022
Very happy with my new standard lamp…
Very happy with my new standard lamp stunning very fast delivery
8 November 2022
Very good service and item is such good…
Very good service and item is such good quality, looks very classy and unique which I love. Would definitely recommend.
9 November 2022
Lack of communication and no idea when my order will arrive.
I placed an order on 7/11/22. I received confirmation on 20/11/2022 that my order has been despatched. No tracking details have been supplied. I have tried to contact this company 4 times via their email and contact page with no response as to when my order will be received. I have rung their number repeatedly but it just rings off with no answer.
I have no idea if or when my order will be received.
Very poor service. I am hoping this poor review may prompt them to get in contact.
Just had a response as below. Seems to be their standard response.. I have finally got a tracking number but royal mail has not received the goods. Since 22/11/2022. Not sure this will ever turn up. Think will have to take this up with a visa claim.
28 November 2022
Unprompted review
Reply from LightingO
Dear,
We have sent 5 emails to you, but all of them indicate that they were not delivered successfully. Would you please check the email address you sent to us is correct? You can leave a message to tell us your correct email address, then we can send the tracking number to you.
And your order has been shipped, it will be delivered within 1-3 business days.
Kind regards
Emily
Ordered a outside wall light very…
Ordered a outside wall light very pleased with it also the bulb, it was well packed and the delivery was very quick
3 November 2022
Very good service and item is such good…
Very good service and item is such good quality, looks very classy and unique which I love. Would definitely recommend.
17 November 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.