Lightinbox Reviews 156

sent back £63 of clothes all cheep and horrible cost £30 to return have proof of return but still did not get my money back do not use this company they are untrustworthy

My order took forever to arrive, and when it did the item was of poor quality. First I requested to return but got offered a 10% refund to keep the item, which I didn't accepted, then I was offered a 30% discount to keep, if not I would have to go through a lengthy process of sending images and emails to return the product.
I will never use this company again and recommend to avoid at all cost.
I only wished I read Trustpilot reviews before ordering.

offered replacement for broken item but never delivered and stated wrong information on paypal resolution.
DO NOT ORDER FROM THEM! They don't deserve anybodies business!!!!!!!

I agree with the others that 1 start is too much. Ordered nearly a month ago and still don’t have my item which was supposed to be a Christmas present. Emailed repeated through their website and direct from my email. Took 4 days to respond to actually tell me nothing. My status hasn’t changed in weeks. Don’t waste your money here.

One star is too much! I placed an order, tracking was sent out it didn’t move for 2 weeks. I asked for a refund as I no longer would need the items for the time it’s taken and they continued to send the. Waste of time and money and I will now have to return the items if and when the eventually arrive! Not happy at all!

Shame cannot give minus star for review . My order number 75099700 I ordered a wet suit top for open water swimming. Product arrived but quality was extremely poor. Contacted LightinTheBox immediately, so now they want photos, which won't show quality and if I want a refund I have to return to their warehouse in Asia at my cost!
On their website it does not state the warehouse is in Asia, makes it appear to be in the UK.
Avoid completely; I will never use again. Customer service minus 0. I will not use them again.

Horrendous! Don’t use them. Returns have to sent back to China!

DO NOT USE - I WISH I HAD READ THE REVIEWS FIRST
I ordered a pair of shoes - they arrived in good time and are actually quite nice.
However the shoes are far too small - I have tried to return them but I cannot return them because they are classified as "made to order".
I can't even exchange them for the same reason. Apparently it was in the T&Cs!
They were not made to order and they cost £60 plus shipping costs on top!
Feels like I have been scammed.

DO NOT USE! WISH ID READ THE REVIEWS FIRST!
Terrible company to deal with. Any clothes from China is going to be cheaply made and never the same as what’s advertised.
I ordered leggings which were too small. They gave me a discount on it as the issue was with their sizing.
I then ordered 2 more in a bigger size and the design and pattern was different to what’s on the Website. Now they want me to pay £25 to return the items back to China, why when this is all their fault. BAD CUSTOMER SERVICE. THEY’VE stolen my money.

Don’t order from this company! The material is cheap, ordered what the picture/ description said , black and white colour, arrived dark grey and cream ! Far too big size wise. When returning , it’s to china , cost an arm and a leg because you have to track it to make sure they receive it and even then they tell you the Chinese customs could destroy it, so your paying out more money to …. Hopefully receive a refund. Don’t be tempted

Order number 60046895 I’ve still not had a reply from lightinthebox.Com,for my appalling wedding dress

The quality was ridiculous. The cost of return higher than the seeking price. So I lost money.

If only I could give a minus star rating bought 3 dresses all too big v poor quality one looked like a nightie several emails trying to get a return and refund sorted got long nonsense process to go though and warning that it would cost $40 to send
DO NOT ORDER from them my dresses cost £72 and looks like I won’t get any satisfaction

Is so bad I paid for something and i didn’t get the right and they give me my money not bag. What should I do

Please don't buy from this company. It is a complete con. The clothes are badly made, and the colours are completely different from those shown on the website. Delivery is slow, and cost me over £7 for four thin dresses. Although all were the same size, two of the dresses were too small. Finding out how to return items within their 7 day return period is extremely difficult, and you can either have a 20% discount off your next order, or a 10% cash discount on the one you want to return. If you want to actually return the items for a full refund you are warned that this can cost you up to $40 in postage. Also, if the item doesn't fit, you have to prove you are not to blame by following a complicated measuring procedure and sending photos. How this can be justified when dresses marked as the same size come in different 'sizes' is incomprehensible to me. There was no mention of why the colours were completely different from the photos on the website eg a muddy red/brown colour instead of the dusky pink shown in the photo. Usually this alone is a valid reason for a return with all reputable companies. This is an unpleasant company, and I'm not sure how they can get away this behaviour. Presumably they hope you will give up and keep the goods, leaving them with your money. I will be contacting t
Citizens' Advice to see if this kind of practice is even legal. I hope no-one else gets caught out like this.

2nd Review - Yes, I gave them a second chance. Bought a cute t-shirt (real cheap) and I wear a 2xl and thought I'd buy a 5xl to make sure it fit. After all it did say it was 55" across. Guess what?! Too small. Not going to contact them on this because it was cheap and it's not worth the trouble. They won't get a 3rd chance with me.
1st Review - (they gave me a full refund after seeing my review) Overpriced Junk - I bought a dress that turned out be to extremely low quality, I knew I was taking a chance buying from this china based company. The cost with s/h was approx. $30.00. To return it would have cost me approx. $40.00. After about 15 emails to and from, they gave me $16.00 back. They really wanted me to jump through some hoops to prove I had the dress. I did not have to return the dress, but I would not wear it either. It didn't fit for one thing (in the body yes, in the shoulders and arms - no) and it's so low quality it looks like I made it myself and I can't sew. I got rid of the dress and I can't find it on their site now or I would provide pictures.

I bought product order 55344813 .I got broken .I want to return BUT THIS HORRIBLE SHOP SAID I CAN NOT ,OR they only can give me 80 % refund by on voucher ... this store is a scam, i won't leave it so i'll go to the police if i don't get a refund on my bank account....

this is email for them !

[NOTE]The refund will be sent as Credit to your account on our website, NOT to the original Credit Card that you paid.You can use the credit to PAY your new order directly or you could WITHDRAW it to the original account you paid with this order.

PLEASE REFUND ME MONEY !!! ASAP A FULL REFUND ON BANK ACCOUNT ...

FRAUD !!!!

Fake site i buy a picture there and i don't get and i write the 3 mails whit out the answer so don't buy anything there

Only giving 1 star because I have to. Worst customer service experience ever.

I bought 2 bike lights and I was very unhappy with the quality. One was faulty out of the box. I reached out to them for a refund and after obliging their request for photos and videos of the issue I waited weeks before chasing them for a response. The last email I received refused my request for a refund and their idea of a resolution was to send me the screws so I could repair the item myself. Seriously!!

There response time is very slow, despite saying they will respond in 24-48 hours and I only receive a response if I chase it. I think they are hoping the dispute will eventually be forgotten or try and string it out for so long that a Paypal resolution is no longer possible.

Do not deal with this company!!

Very poor customer service and poor returns policy only for PayPal I would say I would have struggled to get issue solved.I will not be using them again will stick with local/ Uk/ European Union countries, might be slightly more expensive in some cases not all cases .
Returns easier also less expensive and in a lot cases free and most of all support local economy and workers.I finally learned my lesson will do more research before buying in future ie. who company are, we’re they are and all costs and policy’s.and check TrustPiolet
although sometimes in life you have to learn for yourself sometimes we all think we can do better than that last person.
Sorry forgot to mention another important reason in today’s world for buying local help carbon footprint with climate being a serious issue at moment. That’s it, stay safe.Update I keep getting adverts sent to my phone even though I pressed unsubscribe on two occasions. They do not get the message or do not want to.Another negative about this company to add to list.