Pulsar battery was defective. I was e-mailed a prepaid mailing label to return the battery. Lighter USA e-mailed me a refund minus a five dollar handling charge for the unusable battery within a we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got conformation of my order immediately with an email with my orders details. This my fourth purchase buying puffcos pivots and yocan koda pros for flavorade cartridges and live resins. It's was a se... See more
Lighter usa has all your tobacco needs and nicotine pouches that I can order and receive in the mail at my house in California. Every since California banned flavors it's been a battle finding compani... See more
They were fast with notifications and getting it sent out right away...i ordered singles like a orbit atomizer and hot knife attachment and it was crutail that they both worked and they do just fine,t... See more
Company details
Written by the company
Top quality Vape Hardware, Vape Kits, Vape Tanks, Vape MODS, Coils, RDA's, E-Juices and Vape Accessories. Top Quality Lighters, Zippos, Cigars, Cigar Cutters
Contact info
West Oaks Drive 43422, 48377, Novi, United States
- 888.575.4460
- email@lighterusa.com
- lighterusa.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried Ching A Ling and I’ve got to…
Tried Ching A Ling and I’ve got to say—it really delivers. It helps keep your stamina up and gives you that extra strength when it counts. If you’re looking to go multiple rounds and not lose energy, this is definitely worth it.
Always on time delivery
22 March 2026
Great inventory ships Quick hasn’t…
Great inventory ships Quick hasn’t failed me yet my go to website
23 March 2026
Everything you want when shopping online
Great selection of products, they carry ALP, fast shipping, rewards points system & they ship to CA! I don’t know what else we can ask for!
4 April 2026
Unprompted review
You guys have a great pricing and quick…
You guys have a great pricing and quick delivery.
23 March 2026
Good customer service
They're very prompt and getting back to me when I had issues with with an order and they help me solve it very fast
16 October 2025
Never received a hundred and fifty dollar order.No customer service available
Been trying to reach their customer service for 5 months now regarding a hundred and fifty dollar order I placed that I never received. Ihave left multiple messages on the only phone number I have ever found and never gotten a call back. Written many emails, they were responding at first until I told them that I had an order i never received. Then they stopped responding to me at all. I even paid extra for the shipping insurance that was a complete waste.
15 October 2025
Unprompted review
shipped quicker than expected!
19 February 2026
Old product bad Customer Service
Old product, bad customer service. I received my product within a week, the same day I reached out to customer service and told them that product was old hard and dried out. Instead of offering a replacement they gave me excuses and told me I was lying. I contacted manufacture and they confirmed that product should not be like that, confirmed that product was old. I got back with lighterusa customer service and they doubled down and said I was wrong. Simple fix just replace product with fresh product. Last purchase at Lighter USA due to customer service and they could care less.
12 March 2026
Unprompted review
Even 3 to 5 days takes like almost 2…
Even 3 to 5 days takes like almost 2 weeks ! And $25 for next 2 days took the same time!
17 February 2026
I get everything I need on here A++++ plus
Love my experience here on this platform...I get all that I need on this site wirh AAAAAAA++++++++ experience
19 February 2026
fast free shipping \ quality service
19 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.