Cynthia Johnson( Mooresville) is a phenomenal Therapist. I will definitely recommend my friends and loved ones to LifeStance as you all have helped me in my darkest hours. I feel more independent and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had some really great therapists and med doctors from Lifestance. I have also had one bad one but I won’t blame them for one person’s bad behavior. Mostly everyone has been super supportive and... See more
Company replied
My therapist CHAUNTEL was supportive, helpful, insightful, kind and funny. And professional. I was very fortunate to have her as my therapist. She guided me in many ways when I was depressed and confu... See more
Company replied
My therapist, Amy, was the best. She helped me get through a difficult time in my life. I was having a breakdown & she helped me to understand it. I am so much better now. I got rid of a lot of anger... See more
Company replied
Company details
About LifeStance Health
Written by the company
About LifeStance Health
Our team of psychiatrists, therapists, psychologists, and advanced practice nurses specializes in treating a wide range of mental health conditions, including anxiety, depression, ADHD, addiction, trauma, PTSD, and more.
We personalize care plans to meet each individual's unique needs, ensuring you receive the best possible treatment.
Book an appointment online
or call your local office to get started.
Contact info
United States
- lifestance.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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My comfort zone
Everyone is very helpful and very knowledgeable about what they are doing in this environment. In my experience, they provide me hope for the future. Absolutely the best people to walk through life with.
17 December 2025
Unprompted review
Reply from LifeStance Health
Summer, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
LifeStance is a failure at helping people
LifeStance is a horrible mess. You will never be able to reach a live person because all calls are directed back to their portal. Messages sent over the last week have gone unanswered. Dr Polmann said he had a covering dr checking his portal messages but no response ever occurred. On the phone with the after hours call center for an urgent matter and after 1 hr and 45 min they were not able to get a dr on the phone. Save your life and go elsewhere. They actually deserve 0 stars but that's not an option.
14 April 2026
Unprompted review
Reply from LifeStance Health
Sonja, thank you for taking the time to bring your concerns to our attention. We would like the opportunity to further investigate your feedback. Can you please contact us at wecare@lifestance.com with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Perfect place for me!
Jenna made me feel comfortable right away and offers a soothing atmosphere. The front office is always so nice and helpful too. A friend recommended this office to me and I couldn't be happier!
6 April 2026
Unprompted review
Reply from LifeStance Health
April, thank you for your feedback! Our team is passionate about delivering excellence and working towards our shared goal of helping people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.
Thank you, Lifestance!
It was quick and easy to schedule with Lifestance. I was matched up with a Board Certified Mental Health Nurse Practitioner. She was very helpful. I felt like she listened to me and understood my concerns and needs. She took care of me and I am very please with the results.
30 March 2026
Unprompted review
Reply from LifeStance Health
Kyle, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
Happy patient
I’ve been working with this practice for a few years now. They make things easy to schedule, pay balances and have multiple locations. I love the telehealth is an option to keep you connected with your wellness!
6 April 2026
Unprompted review
Reply from LifeStance Health
Theresa, thank you for your positive feedback! We are dedicated to delivering the highest quality care and contributing to our mission of helping people lead healthier and more fulfilling lives.
Excellent care and customer service
My therapist is excellent. Through talking together I got a lot of insight on first visit when we were just getting to know each other. The office staff has been quick to reply, quick to accommodate my request for some changes, and quick to schedule me with a new therapist. Altogether, I find this agency to be excellent.
10 April 2026
Unprompted review
Reply from LifeStance Health
jgmay, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
Paid for service I never received
Paid for service I never received. It is so frustrating to work with their system. They send an email 30 minutes prior to an appointment and it never works. The system glitched first time and I called the mainline to let them know and we couldn’t meet the doctor. Next time I was asked to pay 25 dollars as copay before the appointment which I did 30 minutes before the appointment as soon as I got the email. When I tried to log in again at the appointment it was asking for 100 dollars more and it didn’t let me talk to the doctor unless I paid that 100dollars. It’s a scam, I wonder if the doctors on the other side are even real. Go somewhere else
9 April 2026
Unprompted review
Reply from LifeStance Health
Anindita, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We would like the opportunity to further investigate your feedback. Can you please contact us at wecare@lifestance.com with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
I noticed a billing issue in August
I noticed a billing issue in August. Reached out to Lifestance at the time. Call center said someone from billing in 2 weeks. Never happened. Called them again. Was told the same thing. This has now been going on for 8 months. They simply will not call me back to answer my questions. I've never been treated this poorly before. It's a shame, my counselor is incredible. But billing there is awful. They're now attempting to re-bill me for appointments that are 16 months old, which I paid 16 months ago, and nobody there will contact me back to answer questions. Seems like there are other reviews that say exactly the same thing.
2 April 2026
Unprompted review
Reply from LifeStance Health
John, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at wecare@lifestance.com with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
The NP was very sweet and…
The NP was very sweet and knowledgeable!
There was a bit of confusion between her and my primary doctor about who was going to prescribe a medication. I had to try and be a middleman and it was frustrating. Still not fixed or decided as far as I know.
7 April 2026
Unprompted review
Reply from LifeStance Health
Denise, thank you for your positive feedback! We are dedicated to delivering the highest quality care and contributing to our mission of helping people lead healthier and more fulfilling lives.
Always welcoming and friendly
Always welcoming and friendly. Very professional and helpful. I love Stephanie Topal and her team. I always leave my appointments in great spirits. I have and will continue to recommend her and your facility.
7 April 2026
Unprompted review
Reply from LifeStance Health
Anastasia, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
Lifestance a professional & great place to work on one’s behavioral growth!
Lifestance is always very professional & the people are lovely & helpful! Generally I reach someone when calling to schedule or change an appointment.
My therapist is wonderful & very professional as well! I’ve worked with several providers @ Lifestance (over the past five yrs)& have been very pleased! My primary care doctor referred me to Lifestance.
8 April 2026
Unprompted review
Reply from LifeStance Health
Vicki, thank you for your positive feedback! We are dedicated to delivering the highest quality care and contributing to our mission of helping people lead healthier and more fulfilling lives.
Great experience and provider
Great experience and provider. Smooth process and found a great therapist
2 April 2026
Unprompted review
Reply from LifeStance Health
S, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
My therapist Irene is amazing
My therapist Irene is amazing! Just the right fit for my personality and needs. She is making a big difference in my life and I am extremely satisfied with lifestance. Thank you!
8 April 2026
Unprompted review
Reply from LifeStance Health
Theresa, thank you for your positive feedback! We are dedicated to delivering the highest quality care and contributing to our mission of helping people lead healthier and more fulfilling lives.
You can trust and confide in the people at LifeStance!
I’m having a great experience because I’m allowed to express my feelings with LifeStance!
22 December 2025
Unprompted review
Reply from LifeStance Health
Jennifer, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
Very grateful …
Very grateful for the time and patience that Dr. TRAN has shown! I’ve been battling insomnia due to my work shift as well as recent diagnosis of ADHD. She has been such an asset to my healthcare.!
31 March 2026
Unprompted review
Reply from LifeStance Health
Tori, thank you for your positive feedback! We are dedicated to delivering the highest quality care and contributing to our mission of helping people lead healthier and more fulfilling lives.
The company exceeded my expectations by…
The company exceeded my expectations by giving me the tools to make healthy relationships and helpful decisions .
7 April 2026
Unprompted review
Reply from LifeStance Health
Elaine, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
Always a connection problem when I…
Always a connection problem when I click on the link! ALWAYS and my therapist never rescheduled my appointment, which was disappointing!
30 March 2026
Unprompted review
Reply from LifeStance Health
Nicole, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We would like the opportunity to further investigate your feedback. Can you please contact us at wecare@lifestance.com with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Easy check in procedure
Easy check in procedure and it’s nice to get the appt reminders before the appointment.
3 April 2026
Unprompted review
Reply from LifeStance Health
Colin, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
Reply from LifeStance Health
Bridgette, thank you for your positive feedback! We are dedicated to delivering the highest quality care and contributing to our mission of helping people lead healthier and more fulfilling lives.
Rachel is attentive and caring
Rachel is attentive and caring. She is a very effective counselor.
8 April 2026
Unprompted review
Reply from LifeStance Health
Pam, thank you for taking the time to leave this review! Your feedback fuels our mission for helping individuals lead healthier and more fulfilling lives. We wish everyone continued success on their journeys to positive mental health.
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