LifeSearch Reviews 24,179

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to explain complex information clearly, making the process easy to understand. Many people highlight the excellent customer service, noting that advisors take the time to understand individual needs and provide tailored solutions without pressure. The overall service is frequently described as efficient, friendly, and stress-free, with reviewers appreciating the competitive pricing and comprehensive coverage options. However, some customers also noted an inconsistent service experience, with unfulfilled promises of callbacks and issues with policies not being transacted as expected. A few other people also felt that their needs were not fully heard, with agents sometimes sticking to scripts rather than addressing specific concerns or respecting work schedules.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, knowledge, and helpfulness.... See more

Service

Customers consistently note positive experiences with service, describing it as quick, helpful, and super... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are helpful, patient,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, quick, and... See more

Price

Customers had positive experiences with price, often highlighting that advisors helped them find affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben is an absolute breath of fresh air! He has been our life insurance advisor for a few years now, and is brilliant every single time we’ve spoken to him. Ben takes time to understand our family situ... See more

Rated 5 out of 5 stars

Really helpful advisor to help me adjust my life insurance policies to suit my current and near future needs. It is good to review every few years (e.g. 4), because things change. LifeSearch makes it... See more

Rated 5 out of 5 stars

Laura at life has been brilliant. She has beeen patient with me about timings and has spent time getting the best deals for myself and my husband. I have been impressed with her professionalism and ma... See more

Rated 5 out of 5 stars

I was so delighted to have a conversation through phone with Mr Billy who was amazing, explaining every single step , when the signal wasn’t great, re-explained what need to be understood.That’s what... See more


Company details

  1. Life Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

Written by the company

Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great service, relaxed and friendly approach

Jake was friendly, polite and enjoyed a joke during this process
It can be daunting discussing potential illnesses and death, however Jake was very relaxed and insightful.
He didn't just find the most expensive quote, he listened to my needs and found me a quote to suit my lifestyle and budget
Thank you Jake

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

I have been looked after by Luke and he did an amazing job. He took me through the whole application process smoothly and he made sure that the new policy fulfils all my needs and is affordable. I would highly recommend!

7 May 2026
Rated 5 out of 5 stars

Operator on the phone woz brilliant

Operator on the phone woz brilliant, he woz polite professional and not pushy at all
They woz clear when asking questions and very patient with me and couldn't do enough so if you need insurance you couldn't do better and they are farely priced and great cover

8 May 2026
Rated 4 out of 5 stars

LifeSearch great!

LifeSearch was extremely helpful.
The advisor Alex explained everything clearly and allowed me to ask questions and ensure that I was understood the details of the policy that I was taking out.
I was continually updated with the progress of the policy.
I would not hesitate to recommend LifeSearch to family and friends.

30 April 2026
Rated 5 out of 5 stars

I had a reasonable idea of what I…

I had a reasonable idea of what I wanted. I just wanted to confirm what I wanted was suitable and the best policy for my needs. The process was quick and easy. The advisor was knowledgeable. Great service.

7 May 2026
Rated 5 out of 5 stars

Wesley is a great employee for Life…

Wesley is a great employee for Life Search. He is very professional, down to earth & great at his job. He has been very helpful in getting myself the cover we need at a reasonable price. If I could give him ten stars 🌟 I would give him ten.

7 May 2026
Rated 5 out of 5 stars

Impressive !!!!

Zak helped me through the process for life insurance for me and my partner as well as income protection insurance.

He was so pleasant and helpful he is a credit to the company. He made everything simple and easy to understand and now I’m all insured.

Thanks Zak

7 May 2026
Unprompted review
Rated 5 out of 5 stars

…just great news

It was sorted out good I realised my asda was ti small out payment they list my phone number didt tell me closed can't add on to it I been in it 15 years gave me number to help was glad now good good new one with right amount on very good just what I wanted

29 April 2026

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