While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased the kettle on March. Sadly to say, is a great disappointment after using it for a month, there is a lot of rust in the bottom of the kettle and cannot be removed.

Rated 5 out of 5 stars

I have been using my current memory foam pillow for years now and have decided it's time to get a new one from LIFEASE. I really like how all the contours of this pillow are meticulously designed to f... See more

Rated 2 out of 5 stars

Website says that you can do exchanges but when contacted about an exchange I was told "Lifease does not support the replacement of products of different specifications, replacement only supports pr... See more

Company replied

Rated 5 out of 5 stars

I am beyond pleased with my purchase. Worth the price. Now for those who don’t read description, some of the products are shipped from overseas so it will take 10 - 15 days. IT'S NORMAL considering th... See more

Company details

  1. Home Goods Store

Information provided by various external sources

Lifease works directly with 500 manufactures from all over the world. Lifease promises the best quality in design and materials and are fully involved with their product’s production and their customer’s satisfaction. As a result, they can offer superi...


Contact info

3.2

Average

TrustScore 3 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality of product

I purchased the kettle on March. Sadly to say, is a great disappointment after using it for a month, there is a lot of rust in the bottom of the kettle and cannot be removed.

5 May 2022
Unprompted review
Rated 5 out of 5 stars

I am beyond pleased with my purchase

I am beyond pleased with my purchase. Worth the price. Now for those who don’t read description, some of the products are shipped from overseas so it will take 10 - 15 days. IT'S NORMAL considering the COVID-19! For me it’s perfect.

12 October 2021
Unprompted review
Rated 1 out of 5 stars

BEWARE. they try to deceive customers.

I bought a foot spa massager, and when I purchased, there was no specific return policy pertaining to this item that once opened it cannot be returned. On the bottom of the page it even says "satisfied or returned". The product doesn't work well, so I decided to return it but my request was rejected. The company pretended that they had that return policy note for this item. I had screen recording that shows they didn't have it before I requested the return. Don't buy from them. There are better products from better companies.

18 June 2021
Unprompted review
Rated 1 out of 5 stars

FRAUD

FRAUD
Do NOT use this company.
I bought some shoe boxes, but what I was sent was nothing like what I ordered. Refund only offered if I return the package to China (very expensive).
When I did that, found that the return address provided was not complete. When eventually the proper address was given, the parcel was refused!
After many emails of hassling I was given 80% refund, but I still had to pay the customs charge on the parcel they wouldn't accept.
Dealing with this company has been a VERY EXPENSIVE mistake.
Do not buy from this company.
They are not trustworthy.

1 December 2020
Unprompted review
Rated 1 out of 5 stars

Don't buy at this place

Don't buy at this place! Don't buy at this place! I bought two pots with them and after numerous cleasing sessions I can still wipe out dark stuff out of the inner surface. Customer Service is also terrible!

3 November 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I made a purchase on 8/9/2020 with a 15day delivery 📦 period...I received all 5 of my items in 14days!....I was skeptical about making a order at first after reading the reviews...but I guess you can’t believe everything someone says.

25 August 2020
Unprompted review
Rated 1 out of 5 stars

This is 100% a scam imo

This is 100% a scam. I ordered an item a month ago and still haven’t received it, the tracking number is some fake link that sends you to a foreign website. I contacted the support and never got an email back. MOST IMPORTANTLY almost immediately after adding my debit card to an account on this website it got spammed with charges. 0/5

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Delivered to my house on time! FedEx called me and confirmed to ensure that there was someone at home to receive the item! Item as described, easy install. Great value for the price!

6 June 2020
Unprompted review
Rated 5 out of 5 stars

Great Quality Fast Shipping

I have been using my current memory foam pillow for years now and have decided it's time to get a new one from LIFEASE. I really like how all the contours of this pillow are meticulously designed to fit the head, neck and shoulder while looking sleek and modern.

4 June 2020
Unprompted review
Rated 1 out of 5 stars

Lifease = Explotation + Fraud + Theft

Lifease is a company that is exploiting the COVID-19 pandemic by listing products that they will not deliver. I purchased KN95 Professional Prevention Face Mask (20 PCs) from their website on April 23rd, and on now May 27th I still have not received my order. I have contacted lifease several times requesting a refund, to which they respond with a tracking number that has not been updated since April 29th. I am writing this review as warning for prospective buyers. Please do not make the same mistake as me. And for lifease I hope the $69.99 you stole from me was worth it.

28 May 2020
Unprompted review
Lifease logo

Reply from Lifease

Dear Dele,
I am sorry to hear that your package has not been received. During the pandemic period, the delivery system are sometimes over-loaded and not showing the correct tracking history.
Please go to www.lifease.com and use live chat to reach our customer service members or email us at support@lifease.com with your order ID.
Please note that we do have a re-fund policy up to 100% full refund if your package has been delayed during this special period.

Sorry for the trouble,
Lifease

Rated 1 out of 5 stars

Product was horrible and hurt my skin

Product was horrible and hurt my skin, now that I felt obligated to keep them.

3 April 2020
Unprompted review
Lifease logo

Reply from Lifease

Hi Brianda,
I am sorry to hear that you are not satisfied with your purchase. Please contact our customer service either via live chat or email support@lifease.com with your order ID. We are happy to assist you on exchange and refunds.

Lifease

Rated 1 out of 5 stars

really bad experience

really bad experience. Bad customer service and long waiting time.

29 March 2020
Unprompted review
Lifease logo

Reply from Lifease

Hi Crystal,
Sincerely apologize for your trouble. Because of the pandemic time, our shipping would take longer than normal to reach you. We are trying our best to ensure our logistic team's health while deliver to our customers as fast as we can.

Lifease

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look