I didn’t receive my order it’s been…
I didn’t receive my order it’s been almost two months and I writes every day to you and one answers.
17 March 2026
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Company details
Written by the company
Discover life.kiwi, your trusted source for dermocosmetics. Shop skincare, haircare, body care, and wellness products tailored to your unique needs, from sensitive skin to sun care and anti-aging. Explore our curated, dermatologist-approved collections and enhance your beauty and wellness journey
Contact info
Portugal
- social@life.kiwi
- life.kiwi
3.1
Average
20 reviews
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didnt receive my order
11 February 2026
Customer service
Made an order, but one of the products was past it’s Best Before Date. Customer service replied quickly and solved the issue promptly. I will not hesitate to order again in the future.
28 October 2025
Reply from Life.kiwi
Hi Esther,
Thank you so much for your 5-star review.
We are truly grateful for your trust in life.kiwi.
We are very sorry that one of the products arrived past its Best Before Date. This is not the experience we want for our customers. I am glad to know that our team solved the situation quickly, and we appreciate your understanding and kindness throughout the process.
If you ever need anything, have a question, or simply want a product recommendation, we are always here to help.
Thank you again for choosing us. We look forward to welcoming you back soon!
My shipment is yet to arrive
My shipment is yet to arrive , the support said that they'd help but nothing changed since then
4 September 2025
I reached out to someone to return an…
I reached out to someone to return an item that I cannot take per my doctors instructions and no one has reached back out to me.
21 August 2025
Reply from Life.kiwi
Hello Ashley,
Thank you for your feedback. We did reply to your message and explained that, as stated in our Terms & Conditions, returns are accepted within 15 days of receiving the order. Unfortunately, when you reached out to us, this period had already passed.
We truly value your understanding and are always available to help with any questions regarding future orders.
Kind regards,
The Life.Kiwi Team
Product was shipped from Europe to West…
Product was shipped from Europe to West Coast of USA with no problems and everything was packed well and safely.
23 July 2025
Reply from Life.kiwi
Thank you so much for your kind feedback! 🌿 We’re delighted to hear that your order arrived quickly, safely, and in perfect condition all the way to the West Coast. It’s wonderful to know that you had a smooth experience with both shipping and packaging. We truly appreciate your trust in Life.Kiwi and look forward to welcoming you back again soon! 💚
10/10 for Life.Kiwi!!!
Prices were good and products came on time and packed well! Very happy!
15 July 2025
Reply from Life.kiwi
Thank you for sharing your experience! We’re so glad to hear you’re happy with the prices, timely delivery, and safe packaging. Your satisfaction means a lot to us, and we look forward to welcoming you back at Life.Kiwi soon! 💚
Price and delivery date was perfect
5 June 2025
Reply from Life.kiwi
Thank you for your kind words! We’re delighted to know the price and delivery met your expectations perfectly. Your satisfaction is always our priority, and we can’t wait to serve you again at Life.Kiwi! 💚
Reply from Life.kiwi
Thank you so much for your kind words! 😊
We’re thrilled to hear you’re happy with our prices and shipping speed. Your recommendation means a lot to us, and we truly appreciate your support.
Looking forward to seeing you again soon at life.kiwi! 💚
Reply from Life.kiwi
Thank you for your wonderful review! 💚 We're so happy everything was perfect. Your satisfaction means the world to us – hope to see you again soon at Life.Kiwi!
Great assortment and quick delivery!
5 May 2025
Reply from Life.kiwi
Thank you so much for your lovely review!
We're delighted to hear that you enjoyed our product selection and speedy delivery. Providing a smooth and satisfying shopping experience is what we strive for, and it's wonderful to know we hit the mark. We can't wait to welcome you back soon!
Reply from Life.kiwi
Thank you so much for your kind words! 😊 We’re thrilled to hear that your order arrived quickly and that everything met your expectations. If you ever need anything else, we’re just a click away!
Delivery very slow
Delivery very slow. Took just over a week. Happy with product. Thank you
15 April 2025
Reply from Life.kiwi
Thank you for your feedback and kind words about the product, we’re glad to hear you’re happy with it!
We’re sorry to hear the delivery took longer than expected. We’re always working to improve our shipping times and appreciate your patience. If you have any further concerns, feel free to reach out to our support team. Thank you again for choosing Life.kiwi 🥝
Reply from Life.kiwi
Thank you for your feedback! We’re glad to hear everything went well. If you ever need anything, feel free to reach out. We appreciate your support!
Reply from Life.kiwi
Thank you for your review! We’re happy to know you had a good experience. If there’s anything we can do for you in the future, just let us know!
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