Liberty Mortgage Solutions Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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No recent history of asking for reviews

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4.9

All reviews

(195)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service by Zoe and Mhairi

Excellent service by Zoe and Mhairi. Zoe made sure I understood everything and recommended the best product for my needs. Mhairi took over the admin part and kept me constantly updated. Thanks for making this easy

4 June 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Abanop, thank you for your comments and it has been a pleasure to assist in your first purchase. Zoe

Rated 5 out of 5 stars

First rate advice for the long term

For many years now, Zoe, and latterly with Mairhi's support, has guided me through my mortgage options, advised with full understanding of my personal situation and with a long term eye to my future security. I could not ask for better support and advice

9 June 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and always happy to help. Zoe

Rated 5 out of 5 stars

Seamless and hassle free, best professional service recieved yet!

Zoe and Mhairi was amazing and helped me every step of the way from making offers (many) to helping me select the best mortgage product and insurance products. Zoe was very patient and answered every question promptly. She also works with Carey Hughes as solicitors who handled the legal process pragmatically and hassle free. I'm very happy with the service offered to me that helped me move into my first ever home.

21 May 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Shawn, thank you for your comments and it was pleasure to help you into your new home. Hope that you will all be very happy. Zoe

Rated 5 out of 5 stars

Outstanding Mortgage Services

I recently worked with Zoe and Mhairi at Liberty Mortgage Solutions to refinance my mortgage and release equity, and I couldn’t be happier with the service I received.

I’ve worked with Zoe for several years, and she has always been incredibly helpful, attentive, and efficient—a true professional who makes the process smooth and stress-free. This was my first time working with Mhairi, and she was equally fantastic—knowledgeable, approachable, and very supportive throughout the process.

The entire experience was seamless, and the cost of the service was very reasonable. I highly recommend Zoe, Mhairi, and the team at Liberty Mortgage Solutions for anyone looking for expert mortgage brokering services.

Thank you both for your outstanding support!

21 May 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and it was a pleasure to help. Zoe

Rated 5 out of 5 stars

Excellent support throughout the mortgage process

Zoe and Mhairi were incredibly helpful, responsive, and professional from start to finish. They guided me through the mortgage process clearly and efficiently, always making time to answer questions and explain next steps. I really appreciated their support and would happily recommend them.

16 May 2025
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Sam, thanks for your comments. It has been a pleasure to help you secure your first home and hope that you will be very happy there. Zoe

Rated 5 out of 5 stars

Remortgage with Zoe and Mhairi

Zoe and Mhairi are excellent at their jobs. I have dealt with them in the past when getting my first mortgage and I didn't want anyone else apart from these 2 lovely ladies to help with my remortgage.

13 May 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Hasan, thank you for your comments. Very much appreciated and always a pleasure to help. Zoe

Rated 5 out of 5 stars

LMS 👍

Would recommend this company to anyone, and I do. Very professional, keep you well informed throughout the mortgage process from start to finish.

2 April 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Graeme, thanks for your comments and always a pleasure to help. Zoe

Rated 5 out of 5 stars

Highly recommend Zoe & Mhairi

Highly recommend Zoe & Mhairi. They made the whole mortgage and insurance process seamless and offered great professional advise. Both always responded very quickly to any questions I had and always had my best interests at heart. Will definitely use Liberty Mortgages again

28 February 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Andrea, thanks for your comments and it was a pleasure to help you into your first property. Hope that you will be very happy. Zoe

Rated 5 out of 5 stars

Wouldn't go anywhere else

Zoe and Mhairi provide a friendly, professional and first class service.

Our remortgage was seamless from start to finish, with regular updates from Liberty Mortgage Solutions and the new lender throughout our process.

We wouldn't go anywhere else for mortgage advice.

1 April 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Lea, thank you for your comments and always a pleasure to help. Zoe

Rated 5 out of 5 stars

Incredible experience

Zoe and Mhairi were fantastic throughout our whole mortgage journey.
We genuinely wouldn't have been able to navigate the best deals, rates and additional dwelling tax rules without their guidance.
I'd even go as far as to say that if it wasn't for Liberty Mortgage Solutions, we probably wouldn't have been in the best position to get our house.
Can't rate Zoe and Mhairi highly enough.

3 April 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and it was a pleasure to help you into your new home. Hope you will be very happy there. Zoe

Rated 5 out of 5 stars

Excellent, stress-free service

The service provided was nothing short of excellent. Our best interests were at the forefront of all decisions made by Liberty and it made buying our first home so much less stressful. Our mortgage, buildings and life insurance were all taken care of for us which allowed us to focus on other aspects of the house purchase process. Could not recommend more!

25 March 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and it was a pleasure to help. Hope that you will be very happy in your new home.

Zoe

Rated 5 out of 5 stars

Fantastic Mortgage Advise

Many thanks to Zoe and Mhairi for helping me secure my first mortgage as a first time buyer. My first call with Zoe made the process much less daunting and she explained everything very clearly. Very pleased with the service overall, I'll be using them again for future mortgage advise!

5 October 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Jake, thank you for your comments and it was a pleasure to help. We hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi

Massive thanks to Zoe and Mhairi at Liberty Mortgages , great service throughout and always kept us up to date during the process , would highly recommend.

16 March 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Darren, it was a pleasure to help you into your new home and hope you will be very happy. Zoe

Rated 5 out of 5 stars

Brilliant service

We used Zoe and Mhairi for our re-mortgaging needs and were brilliant. Offering great advice and helped us navigate to the right offer for us. We are repeat customers and there is a reason for that. Will definitely use again.

5 March 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Martin, thank you for your comments and always a pleasure to help out. Zoe

Rated 5 out of 5 stars

Top-Tier Advisors

Zoe was so so helpful in helping us obtain a mortgage as first time buyers. Cut out the jargon and made it super easy to understand. Would recommend this company and Zoe again and again.

Thanks!

Sasha and Aaron Perry

2 December 2024
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Sasha, thank you for your comments and it was a pleasure to help out. Hope you're all enjoying your new home. Zoe

Rated 5 out of 5 stars

Outstanding service

Massive thanks goes to Zoe and mhairi for the support. Nothing was a problem to them made it easy for us highly recommend

18 February 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Craig, it was a pleasure to help you both and hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Want to say a massive thank you to Zoe…

Want to say a massive thank you to Zoe and Mhairi, they were absolutely fantastic from start to finish. They made buying my 1st place as easy and as stress-free as possible, even when the first flat fell through. Highly recommend their service and will continue to use again and again!

13 January 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Alex, you are more than welcome and it is a pleasure to help. Thank you for your comments and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Liberty mortgages experience

As a first time buyer Zoe and Mhairi at Liberty Mortgages were fantastic to work with. They made the mortgage process surprisingly smooth and stress-free. They were incredibly knowledgeable and always available to answer my questions and sought out a great deal for my circumstances. I highly recommend their services to anyone looking for a mortgage.

30 January 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Alexander, it was a pleasure to help you get into your first home and hope you will be very happy. Zoe

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Kept on top of things when we had a tight time line to make sure the purchase was as smooth as possible. Highly recommend if you are looking for a mortgage.

29 January 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thank you for your comments and was a pleasure to help your family for the second time. Zoe

Rated 5 out of 5 stars

The most efficient Team ever

The most efficient Team ever! Mhairi and Zoe have been absolutely fabulous from start to finish. The purchase of the property took a little bit longer than expected and they provided me with support all the way. The response time to emails is the quickest I have ever had. But most importantly the quality of service is top level.
Thank you so much both for all your help! Dream Team :)

22 January 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Anna, it was a pleasure to work with you. Thank you for your kind words and hope that you will be very happy in your new home. Zoe

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