Liberty First Credit Union Reviews 

417
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Matt Johnson in the lending department is the man! He continuously astounds me with his customer service, knowledge, and expertise of all things loan related. He’s so personable, friendly, helpful and... See more

Company replied

Rated 5 out of 5 stars

On November 7th, I applied for and got approved for an auto loan. Bridget has been incredibly helpful throughout the entire process. She also added insurance to the loan in case something happens to m... See more

Company replied

Rated 5 out of 5 stars

It was an amazing experience, Mr. Chris Shipley was to the point answered all of our questions, made things go so smooth we actually thought this is to smoothly. He was very quick efficient kind a... See more

Company replied

Rated 5 out of 5 stars

The entire process of setting up a loan for consolidation as well as refinancing my car was flawless. Joe Evans was super and made it so easy on my end to accomplish these things. He was so thorough i... See more

Company details

  1. Credit Union
  2. also in
  3. ATM
  4. Car Finance and Loan Company
  5. Financial Institution
  6. Mortgage Lender

About Liberty First Credit Union

Written by the company

Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals. We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.

Discover More:

CHECKING
AUTO & PERSONAL LOANS
CREDIT CARDS
HOME LOANS
Visit libertyfirstcu.com

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

417 reviews

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4.7

All reviews

(417)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Oriented

Honest, customer oriented, has all the services I need, friendly.

18 June 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are glad to hear that you have had great experiences with Liberty First. Thank you for being a member.

Rated 5 out of 5 stars

Very personable credit union.

I feel like family everything I walk into the Liberty First Credit Union on 56th Street in Lincoln. I am greeted immediately with a smile and the service is quick. I definitely like credit unions over a banks. I highly recommend using Liberty First Credit Union for all your financial needs.

18 June 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for the great review. We appreciate you being a member of Liberty First.

Rated 5 out of 5 stars

Great place to do banking

Caring, helpful staff, and we earn good interest each month with only a few criteria to meet. We're glad we found this place several years ago.

18 June 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for being a member. We are so glad you have had great experiences.

Rated 5 out of 5 stars

Easy to work with employees

Easy to work with employees, courteous and professional. Welcoming.

7 May 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for being a member of Liberty First! We are glad you have had great experiences with us.

Rated 5 out of 5 stars

Personal, Supportive, and Refreshingly Genuine Banking Experience

I had an amazing first-time experience with Liberty First Credit Union! From the moment I walked in, I felt like I was being truly listened to, not just given generic, corporate responses like I’ve experienced at other banks. One of the loan advisors took the time to walk me through my options, explain everything in a way that made sense, and made me feel genuinely cared for throughout the process. The team made the entire loan application process smooth and approachable, and the Loan Officer Manager was wonderful to work with as well. They valued building a relationship with me, which is something I hadn’t experienced elsewhere. It was clear they were interested in helping me succeed, not just treating me like another number. I’m so glad I chose Liberty First, and I’m looking forward to continuing my banking relationship with them!

29 April 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you, Karla. We are so glad you had a great experience. Thank you for being a member of Liberty First Credit Union.

Rated 5 out of 5 stars

Awesome Establishment.

Bridgette was super nice, walked me through all the steps of the loan process, and never once made me feel “less than” due to my low credit score. I highly recommend Liberty First.

20 April 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad that Bridgette could help you. Thank you for being a member of Liberty First!

Rated 5 out of 5 stars

Great service

17 April 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you! We are happy you enjoyed your experience at Liberty First Credit Union.

Rated 5 out of 5 stars

Very friendly

Very friendly and helpful in setting up my account.

11 April 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you, Brenda! We are so glad you are a member!

Rated 5 out of 5 stars

Bridgette was very helpful and…

Bridgette was very helpful and informational! She exceeded my expectations and was extremely friendly while doing so!

28 April 2025
Unprompted review
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad to hear that Bridgette was able to help you. Thank you for being a member of Liberty First!

Rated 5 out of 5 stars

Great customer service

Great customer service. They helped me finance my vehicle fast and made it very easy. They were honest and offered good advice.

15 April 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so happy to hear that you had a great experience. Thank you for being a member of Liberty First!

Rated 5 out of 5 stars

Everyone was great and patient

Everyone was great and patient. Answered my questions until I understood them.

29 March 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you! We are glad you had a good experience and are happy you are a member of Liberty First.

Rated 5 out of 5 stars

She, Melany Lockhart for pleasant and being honest Sharon Klimes.

I’d simply have to say your staffs friendly personalities with honesty and being up front even though at the time my credit was very poor… but I’m determined to have a good credit rating in the near future…

4 April 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so happy to hear that Melany was able to help you. Thank you for being a member!

Rated 5 out of 5 stars

6 stars out of 5

I couldn't be more pleased with Liberty First Credit Union.I have used their services for over 5 years. The new LaVista location is convenient for me. Banks don't do what this credit union does for me. Josiah is beyond good. Good service goes a long way with me. If you are looking for a great Credit Union Officer then please call Josiah. You won't be disappointed.

Mark J

31 March 2025
Unprompted review
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad to hear you like the new La Vista location and Josiah is able to help you. Thank you for being a member of Liberty First!

Rated 5 out of 5 stars

Nellie Louge was a great help with the…

Nellie Louge was a great help with the process of our refinancing. We have been in contact with Nellie since last August looking for a car and finally found one.

7 March 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are happy to hear that Nellie was able to help you and that you had a great experience. Thank you for being a member of Liberty First.

Rated 5 out of 5 stars

Shawna was awesome to work with

Shawna was awesome to work with. She got my car loan refinanced in one day!

13 March 2025
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad you had a great experience at Liberty First.

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