LiberNovo Reviews 

I will update this review based on their final action.

I strongly advise caution when considering a purchase from this brand. My experience has been unnecessarily frustrating, revealing a company that avoids honoring its promises.

I purchased the LiberNovo Omni Dynamic Chair before it was delivered, the price dropped significantly and now includes a free bundle.

Instead of honoring the price match (which is all I was asking for), the support team spent days providing slow, generic replies that ignored my points and ultimately offered only a partial refund of what was due.

The customer support process is painful, often taking close to 24 hours for a response, only for the reply in an uninformed manner, forcing continuous follow-up.

My chair remains unopened. I have given the support team multiple opportunities to provide the full price match as promised or simply confirm the steps for a hassle-free return so I can reorder at the new, lower price. If they cannot resolve this simple matter quickly, I will be returning the product for a full refund.

Let's see if LiberNovo CA values keeping a customer and making things right.

I ordered white color and I am not satisfied with the color that you guys gave me

Where are my gifts?

Updated:
I finally received all the items, thank you very much!

Ordered the large chair and received in good time. Setup was easy.

Biggest issue is the chair depth is nowhere near enough for a 6'2" person. I'd actually say if you are over 5'10" tall then this chair isn't for you. I had a good 6" of space between the edge of the chair and my lower legs, making it feel like I was hanging off.

On top of this the responsiveness from customer services wasn't great. It took a while to receive a response, and when it was agreed the pickup had challenges and returned to the wrong location causing stress and a lot of back and forth over email to resolve.

Purchased the chair because specs worked for my height for ergo office chair. I received it and set it up to the instructions. Upon measuring, there was a 2 inch discrepancy in the minimum height setting for the seat pad advertised by the company. The company wouldn’t stand by their advertised specs and permit a return, and said they deemed that a reasonable difference. In addition, there was some foam missing in the seat pad, creating a noticeable difference in one section of the seat pad. I included this quality issue as well as blemishes that were on the chair. They said they did not recognize any of these issues as a quality concern. I’m very disappointed given the cost in the lack of customer service and seemingly AI responses. Buyer beware.

I was excited for this chair. But it broke upon assembly. And it was found that their pieces did not fit right. They were originally working with me to help. But they neglected to tell me their factory was having delay issues and then they messed up a shipment themselves. It’s now been two months and I still don’t have a working chair. They finally sent me a replacement piece except it’s not helping to resolve my issue. And I keep asking for a refund because all that has gone wrong with the chair has been on their end. And I was told that it’s out of the return period and I can’t get one. That makes me very upset because everything that’s gone wrong was done by them not me. I still can’t use my chair and I’m out almost $1,000 now.

Excellent chair. The material does get dirty easily. I purchased the larger seat and a reward was provided that fits the standard seat and pops off the larger seat.

The footstool is excellent, chair massage is very good. Chair quality is excellent.

Great quality product with decent service.

Quick delivery the best customer service I have ever experienced.

Read real reviews online. The reviews from real users are awful. I bought this model and put together easily only to find out the seat would slowly lower to lowest level anytime you recline. Was about to return it then I Google search about the issue, common issue. There is a video where you take the cushion seat (bottom cushion) off and loosen the 2 screws on base of seat, this actually fixed the problem. They send out a product that is faulty and the consumer has to figure out have to fix it. This company does bad quality control. Hope this helps someone with same issue.

I really enjoy sitting on this chair for my daily work from home. The company send a couple of goody bags that was a welcome surprise.

LiberNovo takes care of their people. Their customer service is top notch! Yes we are customers, but they treat us like family. If a problem arises, they always do what is necessary and they go above and beyond to rectify the issue quickly. So glad to be part of the family. The LiberNovo Omni is an extra part of my body that I didn't know I needed until I received that very large box and set it up.
Thrilled to own the Omni. It is the perfect chair for gaming and/or business.
If you are on the fence about the Omni, i highly recommend to get one. You won't be sorry. I use mine every day and thoroughly enjoy it.

not vey good.customer care is not helpful

Good chair but has its flaws. The biggest flaw is there is not seat depth adjustment. Even with the larger seat depth option, the back pad extends so much that the seat depth becomes very short

In most part the chair met my expectations. There are three issues that I feel need to implement, ordered a large chair:

1. I am 6’ - 2” with 23” from the back of my bent knee to my back ( at wall ). Seat pan from seat back to seat front is 19”. Need deeper seat pan.

2. Seat back tilt should have a stop from full upright to first tilt stop and seat pan should tilt with back, tend to slide out of seat otherwise.

Other wise I enjoy using the chair for more than eight hours a day.

Arm rests too short
Seat not deep enough
Headrest too short

I literally work 40 hours a week in this chair and then spend probably just as much time gaming. Had it for a couple months now. I've literally never had a more comfortable chair in my life. To be fair I'm 6' 130lbs, on the tall skinny side. I had super awful back pains from other popular chairs that just wrecked me. This chair has completely eliminated it. Can't say enough good things about the chair. Worth every penny in my opinion.

Extremely comfortable and the upgraded wheels make controlling the chair simple.

I love the features of the chair and the everything you can do with it. The biggest problem I have with it is the arm rests are so flimsy that if you try to prop yourself up, it moves in every direction and you can easily hurt yourself. The back stretching feature is my favorite though.