M/s Inaaya Couture (Libasaa.com) Reviews 6

Reply from M/s Inaaya Couture (Libasaa.com)

2 days ago

We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been—especially after waiting for so long.

Due to an unexpected shortage of raw materials at the backend, which has been impacting supply across India, some orders unfortunately got delayed. That said, this is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.

We are actively dispatching orders daily and working hard to clear all pending shipments. Could you please share your order number with us? Once we have the details, we will personally look into your case and ensure it is resolved at the earliest.

Thank you for your patience, and we truly appreciate the opportunity to make this right.

Reply from M/s Inaaya Couture (Libasaa.com)

2 days ago

Your order has been impacted due to an unexpected shortage of raw materials at the backend, which has been affecting supply across India. However, this should not have resulted in a lack of response from our side, and we truly regret that experience.

We are currently dispatching orders on a daily basis and clearing the backlog. Your order is being dispatched today, and we will share the shipment tracking details with you as soon as it is shipped.
We would truly appreciate it if, once you receive your order, you could consider updating your feedback and rating, as our team is working hard to ensure all pending orders are delivered successfully.

Reply from M/s Inaaya Couture (Libasaa.com)

Oct 28, 2025

We sincerely apologize for the delay and inconvenience you experienced with your recent order. Your shipment was dispatched on 5th June and delivered on 17th June, which falls within our standard delivery window of 10–12 days after dispatch.

That said, we completely understand your concern and truly appreciate your feedback. We are already working closely with our logistics partners to speed up both production and delivery timelines, especially for shipments to Canada, so that future orders reach you much faster.

We’re also improving our customer service support system to make it easier for you to reach us anytime you have a question or concern.

Thank you for your patience and understanding. We value your trust and look forward to serving you better in the future.

Reply from M/s Inaaya Couture (Libasaa.com)

Nov 20, 2024

Thank you so much for taking the time to leave such a wonderful feedback :), Your kind words truly mean alot to me and motivate us to continue crafting the best jewelry products.