Lhanel Reviews 

I asked 5 TIMES for a full refund and they refused to acknowledge this saying it was on its way. The tracking information is not valid, the phone number is disconnected. Buyers beware! Make sure you don't order from them. My belief is that this is a complete scam company. I'm still waiting for my full refund and they refused. I'm contacting the Indiana Attorney General office.

I was 2 days shy of the 5 week delivery window and had not received my stepper or an update on the product. I had trouble reaching anyone on the customer service number as well. So, I posted a review with my concerns and emailed the company. They quickly responded to my email and let me know that they were short-staffed and running behind on their fullfillment window, but that all was good and I should receive the product as promised, though it would take a bit longer than promised. They even offered some compensation for the delay. The stepper arrived a few days ago on Feb 18th. Since I was off work today, I got it out of the package and gave it a whirl. It is just as advertised and a beautiful little unit! Follow-up and customer service via email from LHanel was outstanding too!

I did not meant to but this I clicked buy instead cancel I immediately notify the company that I didn’t meantobuy this so please cancel.. nope. I’m gonna fight to get my money back after learning it’s a scam website.

Reply to lhanel i send you three emails And now youre acting surprise . You wanted to gove me 15 dollas discount if i just keep it I just ordered it few days ago and you said it takes 3 to 5 weeks to get it Please read rest of the comments about your co Alot of neg comment! You know what youre doing!
Full refund please

Your response is the same you replied to everyone and yet they still complained that they still didnt get refund

Funny i send you three emails mo response Put a comment on trustpilot Boy you answer here quickly!!!!!!! But not emails Why?

Today feb 7 Inanely now offering me 30 % off.
NOOOO full refund pls

I ordered on December 22, 2025. I expected 3-5 weeks until I would receive the product, as stated by company at time of order. After 5 weeks, I reached out and heard nothing back. I reached out again a few days later and said that I was going to cancel the order and request a refund since they had not responded, and this time they responded letting me know that the product was still on it's way and not to worry. It has been another week and I have not heard any update from them. I am concerned that I may not get the product at all so I reached out again requesting a refund. I have not heard back yet. I was looking forward to receiving this product so I am very disappointed but I think I can find something similar elsewhere.
Update 2/20/26: Since I wrote the previous review, someone from Lhanel contacted me and emailed back and forth offering to refund, if that is what I wanted, but I decided to give another week since they told me that is was about to ship. This time, it did ship within the week, like they said. I received the product two days ago and I think I'm going to really like it. It is pretty sturdy and seems pretty well made. I hope that it doesn't wear out my carpet since the rollers go back and forth. Also, it seems to move around a bit more than I'd like. But it is a good way to get moving and it's kinda fun. After all of the delayed communication and delayed shipping, I can say that I am happy to have received the product even if it was about a month longer than expected. The company was able to partially refund me for the inconvenience and I really appreciated that since I did have to wait so long. If you order, just allow PLENTY of shipping time and be consistent in trying to get them to communicate with you. It is not a scam and you will eventually get your product. :) I am changing my stars from 1 to 4. I have not had enough time to see results but I'm looking forward to that!

I received my Rock Stepper and really like it. I appreciate the quickness of customer service when I believed I had a shipping issue. Overall I recommend!

HORRIBLE CUSTOMER SERVICE. I had requested a few times for a refund. They avoided my emails. I just received my side stepper and I ordered it on 12/12/25... It is now February 4th and the customer service is absolutely HORRIFIC. I will not be able to return it because they simply don't reply to your emails about no longer wanting the item and the only way to communicate is by email....

Never received. No tracking after 4 weeks

I placed an order on 12/20/25 and received my rock stepper today (02/02/26). Right after the 5 week mark, I left a comment on their Instagram saying that I'm still waiting for my order to ship and then they deleted the comment, but sent me a DM. They apologized and said that their support team will email me with the accurate updates on my order. I got an email right away and they apologized and said that they're currently wrapping up production & as soon as it ships, I’ll receive a separate email with the tracking information. After that I've messaged back and forth with them for shipping updates and they responded promptly. They sent me a tracking link and I was able to see the shipping status and the estimated delivery date. With all the negative reviews and the deleted negative comments on their Instagram page, I was a bit worried that this might be a scam..but it's not. I'm so relieved that my package actually showed up and it works just like it's advertised. It seems sturdy and the purple pastel color is so pretty. I can't wait to use this daily! Although, I received the rock stepper later than anticipated..overall, I'm happy with my purchase and I appreciated the fast communication. Not sure why others had issues with them not responding back to their emails, but I didn't have that problem.

Edit: After speaking to a third representative I was offered a clearer picture of where the item was and the option for a refund, which I was seeking in the first place. I took the refund. I notice some reviewers received the product anyway, but at this point getting the refund was eventful enough.
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Never received item within preorder window. Company first refused to provide update even with order number provided, and then provided a vague update that the item would arrive to the warehouse when it was complete. They refused a refund.

I placed my order on 12/3/25 with a 3-5 week preorder. It's been 8 weeks with no updates on shipping. ****Update****. I changed my review to 4 stars because after my original review of 1 star lhanel reached out to make it right. My rock stepper was shipped out that very day and I just received it and gave it a whirl. It's fun and I can tell will be a good workout. Unfortunately I can't give a 5 because of the delay but they fixed the issue which is the important part.

Its been almost 8 weeks since I placed my order and I have reached out for shipping status and no response. It seems others are having the same issues. I wish I would have just purchased something similar from amazon as I am not sure I will ever get this item.

I ordered the rock stepper on 11/24. They said there would be a 3 to 5 week wait. I emailed on 12/19 inquiring on the estimated shipping date. I received a response back on 12/30, saying they were sorry and it would be sent out soon. On 1/13, I received an additional email stating that my order would be sent out on 1/15 to 1/20. I sent an additional email on 1/25 and have not heard back from them as of today. I will most likely cancel my order if they do not respond by the end of this week with a firm shipping date. I will update how they respond. I'm not happy with the lack of communication from this company. It is one thing to say things will be delayed but communication is necessary.

Updated to 4 Stars on 2/1
I changed my review from 1 to 4 stars. After I posted the review. Kris from Lhanel emailed me apologizing for the lack of communication. They refunded me 50% of my purchase and sent the product the next a day. I received the product and I love it. I would have given the product 5 stars but I don't like having to leave a negative review to get a response. I'm hoping they have gotten their logistics squared away because the product is great and a lot fun to use.

I ordered my rock stepper back in November, the 15th. I finally received it today, January 27th. I also received a refund. After many emails to the company and a review, I finally got some action. Hopefully this company can work out the problems they are experiencing with the 3-5 week wait time. I'm very happy to have finally gotten my stepper. They did make it right.

I paid for my rock stepper in November with a 3-5 week timely. I have followed up on it numerous times and am told there were delivery issues. It's now 1/26 and I still do not have a shipping window or the product. My patience has grown entirely thin, and I am considering requesting a full refund.

Update 2/2/26 - After I filed this review, I heard from the company and was offerred a discount and the product almost immediately shipped from that point. They stated customs delayed some of the orders, and mine happened to be in that batch, but at the end of the day, I advised that until the item ships to the customer, the customer should not be charged. I now have the product, and will review further as I see how it holds up.

I purchased the rocking stepper, looking for a smaller footprint stepper to keep in the living room. To my delight, it is more like the motion of an Aeroski machine than of a stairstepper -really targeting your thighs. Since I recently got rid of my Aeroski due to size constraints, I was really happy to find this little powerhouse.

I bought the Pilates reformer set. It arrived on schedule and was easy to put together and use. It arrived yesterday and I used it both yesterday and today, so I can’t speak to how well it holds up, but it is easy to use and folds up to store quickly. The order said it came with a $40 gift card, which was actually a code that gave you a $40 credit if you referred someone and they made a purchase. These are not the same thing, but otherwise my experience has been good.

Am totally amending my review, which was based on having to wait, although now am glad I did, I really enjoy using this, and its surprisingly sturdy in addition to being a low footprint, great home gym addition.

Id give it 4.5 stars if only for the handled resistance bands, they're a good idea, less than stellar function. Otherwise totally happy with this purchase and it's a terrific value, definitely worth investing in!

I ordered my rocker on December 1, 2025 and got a confirmation email. I emailed them twice and got a reply from someone named Kristina in January who explained they had some customs issues that caused the delays. She gave me the option of cancelling my order or continuing. I chose to continue because I really wanted the rocker. I got my rocker on February 2nd and I love it! Shipping delays happen and I wasn't in a hurry. I'm glad that I waited and got my order. I also ordered the pilates reformer set about a year ago and that arrived on time with zero issues. I love using both! Good company. Good products.

Unfortunately, my order hasn't arrived yet. I purchased item 7 weeks ago on December 12 2025, emailed customer service after 6 weeks. Got apologetic answer, then a week after still no delivery. I found it amazing, how long they operate with customers' funds. So, asking for full refund. The item looks promising, but logistic is terrible.

Updates regarding the order.

February 2nd 2025, received the item with partial refund. Love the item, but not the experience of buying it. Avoid pre-order at company site, then you will struggle to hear from them.
After all, maybe Amazon would be a better option.

Editing my previous review!
Lhanel contacted me, and not only did they give me a refund they also sent the stepper out for free. I just had my first ten minutes on it and it looks and feels super promising. I look forward to using it while watching my favorite shows!
On top of all of this, my favorite part was the customer service. Really appreciated how supportive and helpful they were and how promptly they solved my issue.