LG Reviews 

I recently acquired a new LG TV through an insurance claim. Having previously had a LG TV i specifically asked for this make.
WHAT A MISTAKE.
It's the worst TV I've ever had! Huge regrets being loyal to this company. I was promised a call by the technical department but this never came to fruition.
Why? I'm tired of companies not giving good service...persistently!!

Useless customer care and service providers, my refrigerator has been lying dead even after 15 days complaint.
The technicians lacking skills and having very poor knowledge and could not repair my refrigerator in 2 visits, its very disappointing and frustrating experience with LG. I would never recommend anyone to purchase LG applicances.

Tv is ok but promised Cashback has still not been paid after 3 months. They keep saying it is due and have promised several dates but no actual cash! Do not buy on the basis of this promise it is borderline fraud

This is my 1st and last LG tv i bought a nanocell 43inch smart tv lower end of budget but that should not allow for the poor quality of the tv. Every thing is so slow buffering occurs quite regularly chanel guide seeme to get tired every night about 7 oclock and i have to turn tv off and pull plug for several senconds. Remote control is the most fidliest i have ever had.

Never buy TV from this dum company keep coming up with lg trems and conditions every time I turn on the TV I piad for

Hop this company go bust for being dum

Absolutely terrible service from LG.
My TV is only a few months old and when it developed a fault, the customer service experience was the worst I’ve ever had from any company.

I was left for nearly 6weeks with no repair date, no updates, and no clear information. I had to chase everything myself. On top of that, I had two calls abruptly ended on me, and several staff members were rude, dismissive, and completely uninterested in helping. I was even told there was “only one number” and no way to escalate my complaint, which is unacceptable.

As someone who relies heavily on my TV due to disability, being left in the dark like this caused a lot of stress and frustration. LG’s attitude has shown zero care, zero urgency, and zero accountability.

For a premium brand, this level of service is shocking.
I would strongly warn others to think twice before buying LG products — the aftercare is non‑existent.

I purchased a LG Tv on the 2nd March with a £500 cash back from Currys and LG now refuse payment . Everyone looking at new TVs need to boycott LG . I will be doing my best telling everyone not to purchase from them.

What an absolute bucket of garbage. I stupidly bought a new L.G soundbar on a recommendation only to find it has a mind of its own. It just keeps turning itself off randomly and I am having to reboot my whole system again and again. I have ordered one from another company. So fed up with being ripped off by these big companies as we all are.

LG targets known disabled consumers.

LG endorses attacking identified disabled consumers to weasel out of damage to property claims.

Accessing consumer registered personal data to PROFILE vulnerabilities such as disabilities and exploiting those to create an intentionally hostile , obstructive approach exploiting the vulnerable to achieve surpression of consumer rights.
LG anything goes in the grasping pursuit of avoiding responsibility.Including malicious abuse of consumer registered personal data.

It’s hard to imagine how useless customer service and their service as general is! A faulty tv under warranty can’t be fixed as they’re always asking for more videos confirming the problem. There website is useless to upload any movies and the story is never ending. Don’t buy anything from LG. It’s not a trustworthy company anymore!

(Andy Wray)TV Promotion/Cash back offer

Poor Aftercare service, despite many emails from myself chasing the cash back offer after purchase back in February and the promise of the cash going into my account today, still not received!

False advertising via Currys in the purchase of the TV with the guarantee of the cash back.

Wouldn’t purchase LG again on this basis alone.

Very disappointed with both LG and their repair agent, Pacifica.

This is an 18-month-old fridge freezer, and a broken door wire has caused it to beep every 10 seconds, day and night, for seven days straight. Living with constant noise for a week has been extremely stressful and completely unacceptable for a relatively new appliance.

LG appointed Pacifica to carry out the repair. On the first visit, the engineer failed to fix the issue. It was clear the repair could not be completed, which raises serious concerns about training and competence.

A second appointment was scheduled to complete the repair. However, just two hours before the visit, Pacifica cancelled without any warning or explanation, leaving us stuck in this ongoing situation.

The lack of urgency, organisation, and accountability is shocking. Based on this experience, this will be my last LG product of any kind.

LG never ever again
LG is most unethical company who's warranty doesn't exists. This is my 3rd experience where they denied warranty. Their customer service is so bad that I have been told that I got issues with washing machine because of washing clothes. What else I supposed to with a washing machine. Their contractors who comes to inspect are trained to deceive customers and find every way so that warranty claim won't honoured. Wont be touching these robbers again.

I purchased an LG television from Argos in early April under their cashback offer. Despite contacting LG several times, I have still not received the cashback payment after the 60 days they said the payment would be made

My American fridge freezer stopped working I contact LG as still in warranty after having to throw over 4 bin bags of food. Costing £200 +.I had to wait a week and half for engineer who said was broken beyond repair. Lg didnt accepted that and sent a secound engineer another week and and half wait. Im in a wheelchair due to paralysis, stroke and intedtinal failure yet 5 weeks on ive still no solution. They believe its acceptable to allow me to have nothing at all to keep anything cold as ive no ther means of fridge or freezer for 5 weeks and being disabled is unacceptable. Im sorry but if I could give them 0 stars I would it is totally beyond acceptable to be left like this. Ive still no idea when I can get a replacement.

Disappointing customer service from LG.

I contacted LG in May 2026 with a straightforward question about the material and finish used on the front panel of my Truesteam dishwasher after it became scratched. I was not seeking confidential information, merely enough detail to source an appropriate touch-up or protective product.

After being told that LG’s technical team had consulted engineers, I was informed that they were unable to obtain the information. I find it difficult to understand how a manufacturer cannot provide basic information about the materials used in its own product.

The response consisted largely of referrals to third-party solutions rather than answering the question asked. Unfortunately, this left me no further forward and did little to inspire confidence in the level of technical support available to customers.

A disappointing experience overall.

Awful, just avoid this company. Dishwasher opens mid cycle. Brand new and notified them of the issue within 30 days. 3 visits later and it’s still happening but they are saying they have done tests and nothing is at fault. Can’t return. Should never have bought from them!

I bought another LG washing machine after the other one broke. On old machine I could turn off the chime/melody. So I'm looking in thevinstruction manual to see if I could do this, but couldn't find any instuctions on how to do this. Consulted google but no instructions for my model. Also myself trying different combinations no to no avail. So contacted LG after the bot gave me instuctions on how to do this after putting in model number, but the bot instruction giving wrong instructions after speaking to a human I was told my model doesn'tvhave this function. So I'm left with a washing machine that chimes every turn & button pressed beeps it's so annoying. Also when spinning it shakes & goes for a walk doesn't matter what programme or what's in the machine the button ate very sensitive too. The customer adviser was useless & took an age as he had to consult with another team & check the instruction manual, he then says try these buttons which my machine hasn't got just useless. The model number is F4X1009NNK it's an X10 with wifi. It looks cheaper made my old one looked better quality. The app could be a bit more user friendly too as you have to go around the houses to get to the bit you want & need. I hate this machibe worst I've ever bought & not even a week old. Had to wait weeks to as sold out, was it worth the wait no it was not.

I will never buy from lg again that's an expensive lesson learned.

Don’t buy from this Company. They have a courier in The UK who are very unfriendly and treat you badly. They still have not delivered the fridge after one week of promises and I have asked for a refund and they are taking 14 days to issue refund. This Company works very badly. The customer service is 0.

Awful delivery process. Refused to deliver because we didn’t have parking directly outside our house. We live in central London! When we advised there was plenty of parking around they said ‘you pay for it then’. Honestly, worst delivery we have ever had!