LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
Company replied
Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
Company replied
I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
Company replied
Company details
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Knowledgeable
Ms. Flora was extremely nice and very helpful; she was able to correct my issue.
23 September 2025
Reply from LEX Reception
Thank you so much for your review and the opportunity for us to work with you. We are so happy to hear about your experience.
Manni Sandoval is great!
Manni Sandoval was extremely knowledgeable, checked in regularly to see if we were looking to make a change but was never pushy and made the process super simple.
17 September 2025
Reply from LEX Reception
This is so amazing!! We truly appreciate this review and will be sure to celebrate her!! We are so excited that you are a client of ours, and thank you for trusting us to represent your business.
Reply from LEX Reception
Yay! Thank you so much for your review. We are beyond happy to hear this. Thank you for letting us serve you, and we truly hope you are getting a bunch more time back in your week!
Best answering service
Quick assistance and to the point, I explained my issue and it was handled right then and there
9 September 2025
Reply from LEX Reception
Thank you for sharing your experience! We’re so glad we could resolve things quickly for you and make the process simple. Your feedback means a lot to us. We are so happy to serve you!
I had the pleasure of working with…
I had the pleasure of working with Keila today. She was pleasant, knowledgeable and solved my issue technical concerns today. Thank you for being professional and efficient. It was greatly appreciated!!
10 September 2025
Reply from LEX Reception
We’re so glad to hear Keila was able to support you so well today. Your feedback means a lot, and I’ll be sure to share it with her - it will make her day. Thank you for taking the time to let us know about your experience!
Nimisha is the best!
Nimisha was wonderful. I explained the situation on an email and she called me back. She informed me EXACTLY what I needed, plus provided me with additional information to help me with my problem. She was wonderful, friendly and kind. Went above and beyond what I was expecting! 5 Stars to her!!!
9 September 2025
Reply from LEX Reception
Wow! This is so awesome to hear. We will be sure to celebrate Nimisha! We are so happy to have you as our client. Thank you for giving us the opportunity to support you. We truly appreciate your time!
Very professional and prompt response.
Very professional and prompt responsce.
6 September 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your review. We are very happy to serve you!
Akanksha Sharma was amazing we got…
Akanksha Sharma was amazing we got through our onboarding quickly and seamlessly! We have greatly appreciated Lex Reception's help answering our calls!
5 September 2025
Reply from LEX Reception
Wow! We are so happy to hear this review. Thank you so much for taking the time out of your day to share your feedback. We are so happy to hear you feel the value of the service and hope you are getting some time back in your week. We will be sure to celebrate Akanksha!! Happy we get the opportunity to work with you!!
Flora's personal involvement made a difference
We have come to expect excellent service and support from LEX Reception, and we're glad that Flora fulfilled our expectations. She remained vigilante in finding a solution to a challenge that took some real commitment to resolve. Flora's communication over the term of the resolution was consistent. We were never in the dark about what was being done. And, as always, we were exceedingly happy with the outcome.
4 September 2025
Reply from LEX Reception
Thank you so much for sharing this thoughtful feedback! We’re thrilled to hear that Flora’s communication made the process smooth and transparent for you. Our goal is always to save our clients time and provide peace of mind by handling challenges quickly and thoroughly. Knowing you felt in the loop is exactly the kind of experience we strive to deliver every day. We’ll be sure to celebrate Flora!
Integration Support
I worked with Keila W who was helpful and knowledgeable for getting our Hubspot integration set up.
30 August 2025
Reply from LEX Reception
This is so awesome to hear. Thank you so much for your feedback. We will be sure to celebrate Keila and love that we can integrate with your CRM.
Flora Roy did a great job keeping us as…
Flora Roy did a great job keeping us as a customer and we appreciate her abilities to walk us through the process of deactivating the system once the time is right. Othewise, our experience as a whole with Lex Reception has been a good one. Thank you!
2 September 2025
Reply from LEX Reception
Thank you so much for your review. We are beyond happy for your partnership and opportunity to serve you. We are here 24/7 365 if you need anymore help!
I liked the introduction and easy…
I liked the introduction and easy explanation of the service.
29 August 2025
Reply from LEX Reception
Thank you so much for your review. We are so happy to hear about your experience and very excited to support your business!
The woman I spoke to was professional…
The woman I spoke to was professional and helpful.
25 August 2025
Reply from LEX Reception
Thank you so much for your review. This is so awesome to hear. Having a human touch always does the trick. We are so thankful that we got the opportunity to support and serve you.
Great help!
She was kind, helpful, and made the effort to explore various options with me to ensure I had everything exactly as needed.
26 August 2025
Reply from LEX Reception
Yay! Thank you so much for your review. We are so excited to hear about your experience. We hope that with all of our resources and awesome tools, we can customize your account to exactly what you need to meet your business needs. Thank you for giving us the opportunity to work with you!
Quality service
I started using Lex for my small law firm a few months ago. The service has been exceptional. From a thorough, white glove onboarding to always-available support and an attentive account manager who has helped me manage spend, I’ve been very impressed.
23 August 2025
Reply from LEX Reception
Wow! We are so happy to hear this. We are so happy to be serving you. Thank you so much for this review. We hope you are getting a bunch of time back in your week and are excited for a lifelong partnership!
Subhojit Is the Man
Subhojit was prompt, efficient, knowledgeable, helpful and very kind.
23 August 2025
Reply from LEX Reception
Thank you so much for your review! This is super exciting to hear, and always happy to help you. We will be sure to celebrate him!
Subhojit solved my request promptly and…
Subhojit solved my request promptly and was really kind.
21 August 2025
Reply from LEX Reception
Thank you so much for your review. We are so happy to hear about your experience.
Excellent service always!
21 August 2025
Reply from LEX Reception
Thank you so much for your review! This is so awesome to hear!! You completely made our day. It is such a pleasure getting to serve you, and we truly hope you are getting more time back in your week.
Onboarding was a breeze
My onboarding was very easy, thorough and informative. All my questions were answered and I am excited to get started!
14 August 2025
Reply from LEX Reception
Thank you so much for your review. We love to hear this! We are beyond excited that we get to work with you and can't wait to see all of the time you and your team will get back in the week. We always love to share that once you hear us taking your calls, you might want to make a few adjustments on your script, and we are here to support with anything you need.
Crystal Brown and her continued good…
Crystal Brown and her continued good work on our account. She was able to make the necessary adjustments to make things run better.
5 August 2025
Reply from LEX Reception
We are so excited to hear this. Crystal is a superstar, and we are so glad you gave us the opportunity to support you. Thank you for trusting us and for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.