LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
Company replied
Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
Company replied
I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
Company replied
Company details
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Subhojit Bhowmick was very helpful
Subhojit Bhowmick was very helpful, we have a difficult client who was being rude to their agent, and they took care of the situation in a very professional matter.
10 March 2026
Reply from LEX Reception
Thank you for sharing your experience with Subhojit Bhowmick!
We’re glad to hear that he handled a challenging situation with professionalism and care. It’s always our goal to support both our clients and our team members effectively, and we’re happy Subhojit was able to do that.
Reply from LEX Reception
Thank you for taking the time to share your experience with Nimisha!
We’re truly grateful to have her on our team and thrilled that you were able to experience firsthand just how exceptional she is.
Problems? Ask for Flora
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's extremely easy to talk to and explains every step of the process thoroughly, using layman's terms, making it a breeze to understand how Lex's system works.
Every inquiry we've submitted to Lex's customer service team has been handled promptly and professionally, but Flora really stands out. Thank you for all your help!
4 March 2026
Reply from LEX Reception
Thank you so much for your thoughtful review! We’re thrilled to hear that Flora has made managing your reception setup such a smooth and positive experience. We understand that adjusting call flows and navigating account settings can sometimes feel overwhelming, so it’s wonderful to know that Flora’s clear explanations and supportive approach helped make the process easy to understand.
We truly appreciate you taking the time to share your feedback and your kind recognition of Flora's work; and thank you again for trusting Lex Reception with your calls. We’re always here if you need anything!
Reply from LEX Reception
Thank you so much for the five-star review!
Providing helpful support is always our goal, and your feedback truly means a lot to our team.
We appreciate you taking the time to share your experience!
Subhojit was able to help me quickly…
Subhojit was able to help me quickly and efficiently.
3 March 2026
Reply from LEX Reception
We’re so glad to hear that Subhojit was able to assist you! We always aim to provide our clients with a great experience and truly appreciate your feedback and your trust in us!
Varuna answered any questions and…
Varuna answered any questions and helped make the adjustments quickly and easily. Appreciate the help and great service!
3 March 2026
Unprompted review
Reply from LEX Reception
We’re thrilled to hear that Varuna was able to answer your questions and make the process smooth and efficient for you. We truly appreciate your support and your kind words!
Flora Roy is great
Flora Roy was very helpful and informative while adjusting our call flow. I appreciated the assistance.
2 March 2026
Reply from LEX Reception
We’re so happy to hear that Flora was helpful while adjusting your call flow. We understand how important call flows are to the caller’s experience and strive to ensure they are as efficient and supportive as possible. Thank you for trusting LEX Reception, and we truly appreciate you taking the time to share your feedback!
Reply from LEX Reception
Thank you for your feedback! We’re glad to hear you had a great experience with our service. We truly appreciate you taking the time to share your thoughts!
Patrick is Amazing!
So far LEX Reception has been a big improvement for our firm. Patrick was the reason we feel so great. He took the time to make sure everything was working correctly. We were sold on the fact that LEX was integrated with Lead docket, and it ended up being a tedious journey for Patrick to get setup correctly. But things are running smoothly now thanks to all his hard work and efforts.
5 January 2026
Unprompted review
Reply from LEX Reception
Thank you so much for your thoughtful review!
We’re thrilled to hear that LEX Reception has been a big improvement for your firm. Patrick truly goes above and beyond for our clients, and we’re so glad his dedication and persistence made such a positive impact on your experience.
We know integrations can sometimes require extra time and attention to get everything running just right. We appreciate your patience throughout the process and are happy to hear everything is now running smoothly thanks to Patrick’s hard work.
Your feedback means a great deal to us. We’re grateful for your partnership and look forward to continuing to support your firm!
Jayashre was fantastic
Jayashre was fantastic! She explained the process in great detail and I really look forward to using the website chat feature!
26 February 2026
Reply from LEX Reception
Thank you so much for your kind words!
We’re happy to hear that Jayashre provided such a detailed and helpful explanation of the process. Taking the time to ensure everything is clear and easy to understand truly makes a difference, and we’re so glad that came through in your experience.
We’re excited for you to start using the website chat feature and look forward to supporting you along the way. Thanks again for sharing your feedback!
Always so responsive!
25 February 2026
Reply from LEX Reception
Thank you so much for your kind words! We’re happy to hear that our team has been responsive and supportive. We truly appreciate your feedback and your trust in LEX Reception!
Nimisha was fantastic
Nimisha was fantastic! She took care of what I needed quickly and knew what she was doing. She was personable and professional.
25 February 2026
Unprompted review
Reply from LEX Reception
Thank you so much for your wonderful feedback! We’re thrilled to hear that Nimisha provided such fantastic service and was able to assist you quickly and professionally. We truly appreciate your partnership with LEX Reception!
Flora Roy addressed my problem quickly
Flora Roy addressed my problem quickly, resolving the issue I had of not receiving notification emails of calls that were coming in to our firm.
23 February 2026
Reply from LEX Reception
Thank you for your feedback! We’re glad Flora was able to quickly resolve the issue with your call notification emails. We appreciate your kind words and your trust in LEX Reception!
The customer service is great and…
The customer service is great and response time is even better. We are a growing law firm and their integrations are really helping scale our business. Patience is required but lex has the capabilities to provide service for your needs.
20 February 2026
Reply from LEX Reception
Thank you for your feedback! We’re glad to hear that our team and integrations are helping support your growing firm. We appreciate your patience and are proud to provide the tools and service to meet your needs. Your trust in LEX Reception means a lot!
LEX has been a great company to work…
LEX has been a great company to work with. They are consistently checking in to see if any improvements are necessary and always responsive if I have questions. Very happy with their service!
18 February 2026
Reply from LEX Reception
Thank you for your kind words! We’re glad to hear our team has been responsive and proactive in supporting you. We truly appreciate your trust in LEX Reception and are happy to have you as a client!
Reply from LEX Reception
Thank you for sharing your experience with us! We’re glad we could accommodate your request promptly and appreciate your partnership LEX Reception.
Ruth Aswetha
Ruth Aswetha
Client Account Manager
Ruth was responsive and knew immediately what was needed to assist the office in setting holidays so calls won't be pushed through unnecessarily.
16 February 2026
Unprompted review
Reply from LEX Reception
Thank you for the kind words! We'll be sure to pass them along to Ruth.
Reply from LEX Reception
Thank you so much for your kind words!
We’re happy to hear that you found our account managers to be helpful and knowledgeable. Providing thoughtful, supportive service is incredibly important to us, and your feedback means a lot to our team.
We truly appreciate your trust and partnership.
Ongoing Support
I keep coming up with new tweeks to our system; and they get implemented just as fast as I send them out. Patrick and the team are great!
12 February 2026
Reply from LEX Reception
Thank you so much for your feedback! Responsiveness is something we take pride in, so we love hearing that your updates are being implemented quickly. We’ll be sure to share your kind words with Patrick and the team. We truly appreciate your partnership Lex Reception!
Very easy onboarding experience
Very easy onboarding experience. Akanksha made everything easy, fast and seamless.
12 February 2026
Reply from LEX Reception
Thank you for your review! We’re so glad to hear your onboarding was seamless. We’ll be sure to share your kind words with Akanksha. We appreciate you choosing LexReception!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.