From the initial visit to installation I was very impressed with the service provided. I was seeking the best option to keep out the intense summer heat and external shutters were not permitted due to... See more
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Garden awning has been fitted and I love it! Lex blinds have been so professional & helpful throughout. From first contact with Sandra, to house visit for measurements & advice with one of their exper... See more
It is easy to get good customer service when everything goes smoothly. The sign of great customer service is what happens when there are little things that go wrong. Lex Blinds have been amazing from... See more
Company replied
Very awkward shaped triangle window with 'flat' top. Offered only shutters by other companies, or told that blinds would not work at all. Samantha was very efficient in arranging a measurement survey... See more
Company replied
Company details
Information provided by various external sources
We are window coverings production company based in Essex, UK. For us, there’s nothing more important than the communication with our customers. We always strive to give them our exclusive attention: from window coverings inspiration - to installation, and beyond. To achieve outstanding quality, we only use the highest quality components and fabrics, which are also environmentally-friendly. Our manufacturing process incorporates the use of the most advanced technologies - and we're always looking for new, innovative ways to manufacture our products. Lex Blinds strive to ensure that finding ideal solutions is accessible to all our customers. Whether you are looking to spend a little or a lot - we will use our expertise to find the perfect window treatment for your budget, taste and lifestyle. We understand that each home requires a bespoke solution. Therefore we work to build a connection with every customer, gain a good understanding of their home, their design preferences - and even their lifestyle. Our job and passion is to help you realize your dream home! Visit us in our showroom, or book a free consultation in the comfort of your own home. We’ll help you create your vision with a professional designer’s help, whose services are free for our customers.
Contact info
190 High Rd, Loughton, IG10 1DN, London, United Kingdom
- 0800 788 0000
- welcome@lexblinds.co.uk
- lexblinds.co.uk
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Having used Lex blinds in our previous…
Having used Lex blinds in our previous house, I had no hesitation in using them again. Sandra and Oris have been outstanding ….extremely helpful, efficient and patient!! My new blinds are perfect, beautifully made and fitted. Thankyou.

Reply from Lex Blinds
How customer service should be
It is easy to get good customer service when everything goes smoothly. The sign of great customer service is what happens when there are little things that go wrong. Lex Blinds have been amazing from start to finish, including ensuring that any snags identified after fitting were rectified. If only all companies operated like this!

Reply from Lex Blinds
Great product, great service
On time, proactively calling when we hadn't had the time to get back to them. Great blinds fitted with no mess and in record time. Really happy with the service and quality of the product. Thanks!!

Reply from Lex Blinds
Highly recommend product and service
We had external blinds on guide wires fitted to keep the sun/heat out of a glass extension. It took a while to find the right solution for our complicated build but in the end we got the perfect product. Extremely happy with the slick look and function of the blinds. They are very unobtrusive and also very smart when down. When they are down you can see out but can't see in from outside. The service has been very good from the start to finish. They helped to find a solution to get the blinds fitted when we had to move the installation date twice. The two guys who came to fit them were phenomenally hard-working and professional. Highly recommend.

Reply from Lex Blinds
Remote blinds
We had a problem with blinds that Lex fitted for us in Poole. A new motor needed. We had problems trying to fit them and reprogram the remotes. I spoke with Sandra on several occasions to try and get help. They were more than helpful. She sent us a “how to” video and eventually we managed to get it done. Sandra telephoned us the following day to find out if everything was ok. Makes a change to have good PR! Would definitely recommend.

Reply from Lex Blinds
Excellent service
Excellent service, we’ve had our whole house done by Lex.
Straight away we were really impressed with Oris who came to measure up. His knowledge about the products made our decision easy.
Sandra at the front desk was also great, professional and efficient.
The guys who came to install were tidy and polite.
Loving our new awning and the blinds look great too!
Thanks

Reply from Lex Blinds
Great service and two great guys
Great service and two great guys, tidy and polite and the product is excellent!!

Reply from Lex Blinds
Would never recommend.
Terrible customer service following complaint. Blinds measured wrong and when originals were fitted I was left without being able to open my window's which was a fire hazard. Months of no contact and an assumption of when they were being replaced without checking. 6 appointments in total. Would never use again.
As i can't reply direct - Your response is more detailed than I've ever received but still factually incorrect. I reiterate, i won't be using Lex Blinds again or ever recommend.

Reply from Lex Blinds
From start to finish I have had a…
From start to finish I have had a wonderful and attentive team to help me select and have appropriately installed outside roller blinds. The team who installed the blinds worked professionally throughout. Very clean and thorough. Not often you can say well done and thank you for the experience. A very satisfied customer.

Reply from Lex Blinds
Excellent service by a local business
Excellent service by a local business.
Great products at a very competitive price with outstanding customer service.

Reply from Lex Blinds
Steve was brilliant
Steve was brilliant. Good helpful professional advice and suggestions. Sandra is amazing. Always on top of her game. And the fitters were polite, cleaned up, good with the dog (!) and efficient. Total winning combination.

Reply from Lex Blinds
Really good service
Really good service, they made sure I got exactly what I was after design wise.
Installed in good time and to a high standard too

Reply from Lex Blinds
From our first contact with Lex Blinds…
From our first contact with Lex Blinds from taking measurements to final installation We cannot speak too highly of the service provided. We were given a date for installation which was adhered to we were kept fully informed of the progress of our order. The staff who actually installed our blinds were professional polite and cheerful and also removed their footwear of their own volition. We would definitely use their services again and have already recommended them.

Reply from Lex Blinds
Excellent service from start to finish
Excellent service from start to finish. From measuring up to final installation - all went according to plan. I am more than pleased with my new Blind.
I have used their service before for curtains which again was excellent.

Reply from Lex Blinds
Excellent service from LEX BLINDS
Competitive transparent quote, updates during delivery process and quick clean installation. Would recommend Lex blinds to anyone.

Reply from Lex Blinds
Want to be pleased, satisfied and impresssed ? Read on.
Just like to say how impressed we were with the way all staff handled the delivery, installation and management of our new awning. They are all polite, helpful and professional in every way. There were a few problems with the installation of our awning, but these were overcome by the desire of the team to get it right. We have a good product, which we are very happy with. I would recommend Lexblinds to anyone for any of the products and services they offer.

Reply from Lex Blinds
Excellent team
Excellent team. Friendly and competent from sales to installation. The after-sales is very good too. We have used them many times both internal and external and will continue to do so.

Reply from Lex Blinds
Great staff and products
Fantastic chap came for the quote, he was full of great advice and very professional (and friendly!). Installation was great too, and fab communication throughout

Reply from Lex Blinds
Professional, efficient …. I would definitely recommend
We ordered some blinds for the kitchen earlier this year. The blinds arrived and were fitted quickly and efficiently. The fitter noticed that one of the blinds had been made to short, so immediately contacted his base to let them know and said a new one would be ordered. He was able to leave all the blinds in situ, until the new ones arrived. The matter was dealt with, with very little inconvenience to us. The company always kept us up to date with what was going on and we’re very professional. The fitter was brilliant. We now have 3 perfect blinds and are very happy.
We wouldn’t hesitate to use this company again, or recommend them to anyone.
Thank you

Reply from Lex Blinds
Lex Blinds
After an unfortunate experience with a different supplier, it was a pleasure throughout dealing with Lex Blinds. They recently fitted a motorised external blind for us which looks good, is very effective, and operates really smoothly, all for a fair price. If only all companies were like this. Thank you.

Reply from Lex Blinds
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