The Level Lock has been one of the worst smart home products I’ve ever purchased. From the beginning the lock constantly jammed and rarely worked smoothly. It would randomly lock and unlock on i... See more
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Unfortunately we have been having issues with our locks, they often do not work either when in proximity or remotely. I've been trying to resolve the issue with their support team but they continually... See more
Technicians didn't know what they were doing installing. Were on the phone nearly 2 hr just to install lock and thermostat. Thermostat doesn't work, keeps resetting to HEAT 84 F. No manual available,... See more
Touch only works for a maximum of 3 minutes, after you have reached the 200 meter radius of the home zone, then you must use a key, keycard or hope that Siri understands you so that you can open the... See more
Company details
Information provided by various external sources
Introducing Level Lock, the world's first invisible smart lock – designed to install inside your door in 10 minutes to transform your existing deadbolt.
Contact info
Redwood City, United States
- info@level.co
- level.co
1.8
Poor
24 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Functions as expected but needs Alexa!
Functions as expected but needs Alexa! Or at the very least...IFTT. Also software doesn’t always report locks and unlocks.
27 July 2020
Unprompted review
Love the lock!
Love the lock! Just wish it would work better with my HomePod. When using Siri, it requires me to authenticate with my iPhone.
27 July 2020
Unprompted review
This is a great product!!!
I really like the functionality. The small signature (really zero) is a great feature. It tends to be slow at times. I should always be able to lock and unlock faster than me putting in a key. There should also be custom automatic functions based on who's phone is closest to the door. I like the door to lock after me, my wife does not. Overall this is a fantastic product and with updates will be a 5 star product hands down
27 July 2020
Unprompted review
Great lock
Exactly what I’ve looked for. Works with hardware I already have. It’s beautifully hidden and works flawlessly. Just wish it could communicate through WiFi instead of just HomeKit/Bluetooth. So much nicer looking that August or other competitors since there isn’t a huge ugly bolt on to your deadbolt on the outside
27 July 2020
Unprompted review
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