Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords. I have been incredibly grateful for Charlotte who has been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more
Company replied
My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more
Company replied
Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me full... See more
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Company details
Written by the company
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Contact info
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, United Kingdom
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4.5
Excellent
644 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
We had a great experience finding a rental through lettingaproperty. Very professional and communicative, timely replies and a very clear and simple process from start to finish. Relocating can be stressful but our letting coordinator Ryan made this aspect of moving feel easy. The app has also been very easy to use.
14 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi there,
Thank you so much for sharing your experience. I am delighted to hear that you found the process smooth and straightforward, especially during the stress of relocating. Ryan will be so pleased to know his support made things easier for you, and it is great to hear that you have found the app helpful too.
If you need anything as you settle in, please feel free to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great service from LettingAProperty - Casey and Ryan
Great service from LettingAProperty — especially Casey and Ryan! They guided me smoothly and efficiently through the entire rental process, making things quick and hassle-free for both me and my tenant. Thank you
12 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi M S,
Thank you for your lovely review. I am so pleased to hear that Casey and Ryan were able to guide you smoothly through the rental process. They both work very hard to make everything as straightforward as possible, so it is wonderful to know their support made things hassle free for you and your tenant.
If you ever need anything further, please do get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Charlotte was amazing! She really helped me out in a difficult situation and made the whole process so much easier. Professional, responsive, and genuinely caring—couldn’t recommend her more!
13 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi there,
Thank you so much for your wonderful review. I am delighted to hear that Charlotte was able to support you through a difficult situation. She is incredibly dedicated to helping our landlords and tenants, so it is lovely to see her professionalism and care recognised.
If you ever need anything in the future, please do feel free to reach out.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
The application went on good
The application went on good
it a nice house and the landlord has made
someone to paint. Everything is okay and the ones which are not okay the landlord has asked someone to fix them. Everything else is fine. we really like the house.
7 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Diana,
Thank you for taking the time to share your experience. I am so pleased to hear that the application process went well and that you are happy with the house. It is great to know the landlord has been proactive in getting things painted and arranging for the small issues to be fixed.
I am delighted that you are settling in and enjoying your new home. If you need anything at all, we are always here to help.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Casey has effectively helped me in…
Casey has effectively helped me in negotiating my lease from a fixed term to a rolling contract. It was problem free and quick. Casey was efficient, understanding and always friendly.
11 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Livia,
Thank you for your lovely review. I am so pleased to hear that Casey was able to help you move from a fixed term to a rolling contract smoothly and without any issues. She is always efficient and understanding, so it is wonderful to see her friendly support recognised.
If you ever need anything further, please do get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Poor communication and management
I found this agency efficient when it came to finding and onboarding tenants, but their communication and property management were very disappointing. I had to chase them up several times, which was frustrating.
The final issue was with bathroom work arranged through one of their partners which was never resolved despite repeated assurances from Ethan, who was handling my query, I never received any proper follow-up, and the matter remained unresolved before my contract ended.
Unfortunately, based on a disappointing experience, I wouldn’t recommend this agency.
29 August 2025
Unprompted review
Great job
I just wanted to thanks Abigail Morgan for all your help throughout the process of finding a tenant for my property. I really appreciate your professionalism, efficiency, and support in making everything run so smoothly.
It’s been a pleasure working with you, and I’m very happy with the outcome. Thanks again for your excellent service!
31 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Karyna,
Thank you so much for your kind words. I’m delighted to hear that Abigail provided such great support throughout your letting journey and that everything went smoothly. It’s wonderful to know you’re happy with the outcome and the service you received. I’ll be sure to share your feedback with Abigail – she’ll be so pleased to hear it.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
The staffs of this company are very…
The staffs of this company are very helpful in giving constructive advice, very polite and efficient, very professional and great team work. They also have great communication skills which makes you feel relax and welcome to talk about any issues you may have.
3 September 2025
Unprompted review
Reply from LettingaProperty.com
Hi Povi,
Thank you for your lovely review. I’m so pleased to hear that our team made you feel comfortable and supported throughout your experience with us. We always aim to provide helpful advice and clear communication, so it’s great to know this came through. Your kind words mean a lot to all of us here.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great service
Queries were dealt with promptly and professionally, contact could be made easily allowing for a smooth process to register our new tennants
10 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Anne,
Thank you for taking the time to share your feedback. I’m delighted to hear that everything went smoothly and that our team were able to assist you promptly and professionally throughout the process. It’s wonderful to know you found communication easy and effective.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Thank to Charlotte Clarke for quick…
Thank to Charlotte Clarke for quick response and support
7 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Sajid,
Thank you for your kind review. I’m so pleased to hear that Charlotte was able to assist you quickly and provide the support you needed. I’ll be sure to share your feedback with her – she’ll really appreciate it.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Horrible experience
Horrible experience, from start to finish promised everything delivered nothing James was my contact and couldn’t supply the correct landlord code , didn’t respond to WhatsApp or calls even finally getting a dashboard the identity of the contact was different nothing happened as it should and I wanted to cancel after day one and was promised to make things better ( which they didn’t) so I cancelled, here’s the rub they want to withhold your £199 at all costs! Do not pay these people they are awful and will not refund you if you are unhappy let alone leave them in control of your biggest asset!
13 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Mike,
Thank you for your feedback and I’m sorry to hear the experience didn’t meet your expectations. I understand how frustrating that must have been, and I appreciate you taking the time to share your concerns.
Your property was listed across our platform and major portals including Rightmove and Zoopla, and we also arranged tenant referencing. These services are covered by the one-time setup fee, which is outlined as non-refundable in our terms.
That said, I take your comments seriously and will reflect on areas we could have communicated more clearly. We’re always looking at ways to improve, and your feedback helps us do that.
I’m sorry we didn’t get the outcome you were hoping for, and I wish you all the best with your property moving forward. If you’d like to speak directly, you’re welcome to email me at helen@lettingaproperty.com or call the office on 0333 577 8888.
Helen Davis
Operations Manager
Lettingaproperty.com
Great service … there really on the…
Great service … there really on the ball would recommend to any one looking to rent there property
6 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Thomas,
Thank you for your great review. I’m delighted to hear that you found our service efficient and that you’d recommend us to others. We really appreciate your feedback and your trust in us to help with your property.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great interactions with the team
Great interactions with the team, shame a problematic and chaotic landlord made the process of moving in a little more tricky than needed to be.
2 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Clint,
Thank you for your review. I’m glad to hear that you had positive interactions with our team, even though the process was made more challenging by external factors. We always aim to provide support and guidance to make things as smooth as possible, and it’s great to know this was reflected in your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I recently went through the tenancy…
I recently went through the tenancy renewal process with Mia, my tenancy manager, and the experience was smooth and efficient. Mia was very responsive throughout, keeping me updated at every stage and ensuring all the necessary documents were handled promptly.
30 September 2025
Unprompted review
Reply from LettingaProperty.com
Hi Babatunde,
Thank you for taking the time to share your experience. I’m so pleased to hear that Mia made your tenancy renewal process smooth and efficient. She takes great pride in providing clear communication and timely updates, so I know she’ll be delighted with your feedback.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
LettingaProperty review
Having used LettingaProperty for a couple of years, I would highly recommend their services to other landlords. Their team includes specialists across different departments who have exceptional knowledge and experience. I recently faced a very difficult situation involving non-paying, criminal, and anti-social tenants, and both Charlotte and Natalie went above and beyond to help resolve the issue. Their professionalism and dedication made all the difference. Thank you again for your outstanding support.
5 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Andrew,
Thank you so much for your thoughtful and detailed review. I’m delighted to hear that you’ve had such positive experiences with our team over the years. Charlotte and Natalie will be so pleased to know their dedication and expertise made a real difference in resolving such a challenging situation. We truly appreciate your continued trust and recommendation.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
A firm îs as good as its people
A firm îs as good as its people. Ryan is an excellent addition to the Lettingaproperty team. Proactive and responsive, Ryan does his best to enable a fruitful relationship between landlords and tenants. Thank you, Ryan.
4 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Ana,
Thank you for your lovely review. I’m so pleased to hear that Ryan has made such a positive impression and that his proactive and responsive approach has supported a great relationship between landlord and tenant. I’ll be sure to share your kind words with him – he’ll be delighted.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Worst letting agents ever had
Worst letting agents ever had. Was forced changed to them by my landlord. As a tenant. They forced me to take out a 12months new agreement.
They have no email address, contact form or contact telephone numbers on the website and you are forced to login and use an automated humanless app system to report issues with your property.
They ignore you unless it is beneficial to them. I reported my boiler had intermittent issues and noises they just changed the status to resolved for this issue as I guess felt noise was normal yet not even got a person to inspect it. It is disgusting how they work in such a non human way. Company cuts costs using automation and apps and does help tenants.
1 January 2025
Unprompted review
Reply from LettingaProperty.com
Hi James,
Thanks for sharing your feedback. We’re sorry to hear about your experience and would like to understand more so we can look into this properly.
We’ve checked our records but haven’t been able to identify a tenancy under your name, so we’re not sure which property or landlord this relates to. If you’re able to email us at support@lettingaproperty.com, we’ll be happy to investigate this in more detail and offer support where we can.
We do offer tenants multiple ways to get in touch — including email, phone and our support platform — and we aim to respond promptly. If something’s not worked as it should, we want to get to the bottom of it.
Thanks again for taking the time to leave a review.
Kind regards,
Helen
Operations Manager
LettingaProperty.com
Abigail was both efficient and…
Abigail was both efficient and professional when it mattered with a human personal touch which felt genuine.
Thankyou. I was reluctant to use an agent bit I'm glad I did.
23 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Lisa,
Thank you for your kind words. I’m so pleased to hear that Abigail provided such professional and genuine support throughout your experience. It’s wonderful to know that choosing to work with us turned out to be a positive decision for you. I’ll be sure to pass on your lovely feedback to Abigail.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
An uncomplicated way to manage the…
An uncomplicated way to manage the property with a sole application for managing the paperwork, renewals, and personal touch we received from Mia on ensuring we remain in date with contracts, renewal options and support. Highly recommend for landlords that prefer to keep the maintenance options open and keep costs down.
31 August 2025
Unprompted review
Reply from LettingaProperty.com
Hi Robert,
Thank you for your thoughtful review. I’m delighted to hear that Mia’s support and attention to detail have helped make managing your property straightforward and stress-free. It’s great to know that you value the flexibility and simplicity our service provides. We really appreciate your recommendation and your continued trust in us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
My tenancy experience
I feel great about the service provided by Letting Peoperty during our tenancy process. The tenancy manager Mia Coles was very helpful and guided through the process in a professional manner. She responded quickly and clearly by understanding our problems. It was a stress free tenancy process as she handled everything nicely.
Thank you Mia for your great service and I wish you and the Letting Property the best!
M.Peiris.
10 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Mr Samasundra,
Thank you for your kind review. I’m so pleased to hear that Mia made your tenancy process stress-free and provided clear and helpful guidance throughout. She will be delighted to know her support made such a positive difference. We really appreciate your good wishes and your trust in us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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