Letterbox Meds Reviews 92

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Please could you tell me when your website is going to be available so I can re-order as I've used your services before and was very pleased. Many thanks

Rated 5 out of 5 stars

pleased to say my order arrived today 2/5/20 i know letterbox meds had some mixed reviews but under the circumstances royal mail and covid plus sorting office being closed which they were not awar... See more

Rated 3 out of 5 stars

Easy order process. Used service due to shift patterns and difficulty getting appointments etc during Covid Pandemic. Ordered on 20th early morning. Approved before 2pm the following day. Still sho... See more

Company replied

Rated 1 out of 5 stars

Ordered on the 18th and my parcel was dispatched on the 21st. After having read other reviews on another website ive seen that numerous other peoples parcels that were sent on this day from the new sa... See more

Company replied

Company details

  1. Pharmacy

Information provided by various external sources

At Letterbox Meds we provide the most efficient and speedy online healthcare service. Our registered pharmacy provides treatments for infections, chronic diseases, acute illnesses, male and female health, and lifestyle treatments.


Contact info

4.1

Great

TrustScore 4 out of 5

92 reviews

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Rated 5 out of 5 stars

It’s a fantastic service and got items…

It’s a fantastic service and got items 48 hours later you couldn’t as for me and even the help that was given

17 June 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Richard,

Thank you for the 5* review.
We are really pleased that you are happy with the service and the help you received from our team.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

all good

all good great service helpfull staff

5 June 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Mr Hill,

Thank you for the 5* review, we do really appreciate people taking the time out to leave their feedback.

We endeavour to provide the best service we can to all of our customers and we are pleased that you are happy with the service you have received from us.

Many thanks
Letterbox Meds

Rated 3 out of 5 stars

Ok but took 2 weeks to come x

27 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Wendy,

Thank you for your review we welcome all feedback from our customers.

We are sorry that your order took longer than expected, I can see that the delivery side of things also took longer than it should have done.

All I can do is apologise for this and we hope that you do use us again.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

Quick service

Quick service , easy to order.

26 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Mrs P,
Thank you for the 5* review. we do really appreciate the feedback.

We are really pleased that you found the service quick and easy.
We always try to provide the best service we can to all of our customers and we are pleased that you are happy with the service you have received.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

Very happy I Would definitely recommend…

Very happy I Would definitely recommend provided an excellent efficient service despite the current situation.

25 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Lisa,
Thank you very much for your review, we do really appreciate the 5* review and we are happy to hear that you would recommend us to others.

We endeavour to provide the best service we can to all of our customers and we are pleased that you are happy with the service you have received from us.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

First class service

25 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Fred,

Thank you for the 5* review.

We always try to provide the best service we can to all of our customers and we are pleased that you are happy with the service you have received.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

Simple system good communication and…

Simple system good communication and delivery good

24 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Alison,

Thank you very much for your review, we do really appreciate the 5* review.

We really try to provide a great service to all of our customers and we are pleased that you are happy with the service you have received.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

Lots of care taken in seeking…

Lots of care taken in seeking information before medication posted

21 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Benn & Lynne,
Thank you very much for your review, we do really appreciate the 5* review.

We endeavour to provide the best service we can to all of our customers and we are pleased that you are happy with the service you have received from us.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

Absolutely brilliant service

20 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Ryan,
Thank you very much for your 5* review, we do really appreciate your feedback.

We always try to provide the best service we can to all of our customers and we are pleased that you are happy with the service you have received from us.

Many thanks
Letterbox Meds

Rated 5 out of 5 stars

This was my very first experience of Letterbox Meds.😍

This was my very first experience of letterbox meds. To my surprise, it really couldn't have been easier.
Firstly you have some medical questions to answer. Which are for the most part tick boxes. Then just press place order.
I received a phone call for a consultation,because there was a query to one of my answered question's. That person was absolutely lovely, and acted in a very professional manor.
My request was approved. I received my medication within a few days after that.
I will definitely use this service again..
I really could not be more impressed.😊

17 May 2020
Unprompted review
Rated 1 out of 5 stars

Difficult to breathe with the mask on…

Difficult to breathe with the mask on which defeats the purpose. Poor quality material. It was a waste of money- way overpriced.

6 May 2020
Unprompted review
Letterbox Meds logo

Reply from Letterbox Meds

Hi Kunle,

We are sorry to hear that you are not happy with the face masks that you have ordered from us.
The face masks we provide are standard KN95 masks and are the same as the illustration pictured on our website.
If you would like to discuss this further we would be happy to talk to you about this, please call us on 0330 1246589.

Many thanks
Letterbox Meds

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