Letang Auto Electrical LTD Reviews 

596
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, providing friendly support, expert advice, and ensuring that appointments or installations are handled very smoothly. Consumers are also very pleased with the competitive pricing, secure packaging, and how quickly their online purchases are successfully delivered. Though some reviewers experienced quite frustrating delays with their delivery schedules and unexpected product stock issues. A few other people also felt that customer communication could be improved, noting that it was sometimes very hard to get a timely response when chasing missing parcels.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, reflecting high disagreement among reviewers. On one... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a high level of disagreement among... See more

Order

Consumers find order experiences to be mixed, as opinions and outcomes vary significantly. While many... See more

Service

Reviewers mention positive feedback about service, noting an excellent and knowledgeable team that goes above... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness and product knowledge. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was good apart from one area. Ordered and received notice it was being processed. Then received notice it was cancelled. No information why. I had to call to find out. It was becaus... See more

Rated 5 out of 5 stars

Dan fixed my diesel heater on very short notice and didn't charge any extra fee. Within 15 minutes he found the issue (air bubbles in the pipe that feeds the pump with diesel + pump is getting old) an... See more

Rated 5 out of 5 stars

I looked at a number of websites to get info regarding a Thule awning but very few had a phone number i could contact to get the info/guidance I needed. On the Letang website there was a contact numbe... See more

Rated 5 out of 5 stars

I read previous reviews before ordering! Dan beat the opposition on price by a good amount and arranged a delivery to suit me and was spot on with the time. Has also since responded to a technical que... See more


Company details

  1. Auto Parts Market
  2. Auto Electrical Service
  3. Auto Machine Shop
  4. Car Repair and Maintenance

Written by the company

We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales


Contact info

3.9

Great

TrustScore 4 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(596)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SIGMA ALARM AND IMOBALIZER

I spoke to Dan on a number of times to ask advice on both the S32 & S34 sigma, the last conversation was that I was purchasing the S32 to use OEM remote but wanted a keypad to link and separately immobilize, he said place the order and he would make sure it went out next day ,I did, and it was posted next day with keypad, and I got a separate bill for keypad,
Assistance / advice 5 STAR
delivery 5 STAR
Very highly Recommend
Dave

1 November 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks, hope you enjoy your new purchase, and visit us again soon.

Rated 5 out of 5 stars

Great service

Great service

21 October 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope to see you again soon.

Rated 1 out of 5 stars

Wrong item

Wrong item, not as pictured, will need to get in contact with you

17 October 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

customer email prior to speaking with us and aware that replacement will be sent a human error made in a warehouse -Hi,

Order no 6096

I ordered a front adaptor frame, but have been sent a rear so it won't fit.

I've re boxed it ready for collection (please send labels etc to print)

If you can get a front sent out to me please.

The collection will need to be either tomorrow or the 4th onwards as I'm away.

Many thanks

Peter.

Rated 5 out of 5 stars

Great communication

Great communication, bike rack arrived perfect , no problems at all

15 October 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Thank you for your comments

Rated 5 out of 5 stars

Overall v good

Good price. Fast delivery. Good communication.
Domestic blinds fairly easy to fit.
Would recommend Letang and use again.

2 October 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Thank you very much hope to see you shopping with us again soon

Rated 5 out of 5 stars

Very helpful…

Mistake with delivery but very helpful & posted free if charg, staff very polite & helpful on telephone

30 September 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Thank you very much

Rated 4 out of 5 stars

First time user of Letang

There was a mix with the order but they are quick to answer phone and emails. But in my opinion the website can be a bit confusing. That's why my order was incomplete.

16 September 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks, hope to see you shop with us again soon, we aim to keep our customers updated from point of purchase to delivery.

Rated 5 out of 5 stars

Competitive price and delivery in good…

Competitive price and delivery in good time, item as described and well packaged.

6 September 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks, hope to see you shop with us again soon, we aim to keep our customers updated from point of purchase to delivery.

Rated 5 out of 5 stars

From order to delivery we had no…

From order to delivery we had no problem at all. Brilliant service. Was kept informed to order and time of delivery narrowed down to within 2 hours and it was delivered at a sensible time. Can’t fault the service. It’s how customers should be served with respect. Thank you for a brilliant service. Thoroughly recommended at a very sensible price compared to all other companies. Brilliant!

10 September 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks, hope to see you shop with us again soon, we aim to keep our customers updated from point of purchase to delivery.

Rated 4 out of 5 stars

The roller awning I purchased arrived…

The roller awning I purchased arrived in a good new condition and was very well packed
Arrived on time
However I ordered it with there fitting service paying extra for this
After ordering I was informed that I was out of there area for fitting.
Then to be told I was not intitled to a refund on the fitting!!??

1 September 2024
Rated 5 out of 5 stars

Feedback on Letang

Great experience working with Letang
Polite on phone and efficient when taking an order and fast delivery
Cant fault you in any way
Thank you very much Willie

3 September 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope to see you shopping with us again soon

Rated 5 out of 5 stars

Great Customer Service

Great service, very helpful customer service and a product at a very competitive price. Highly recommend.

8 August 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope to see you shopping with us again soon

Rated 5 out of 5 stars

Dan was very helpful when explaining…

Dan was very helpful when explaining the correct option for me and sending instructions etc. delivery was quick and on time 👍

6 August 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope to see you shopping with us again soon

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