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LESTRANGE Reviews 

827
•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the exceptional quality, comfortable fit, and timeless stylish design of the apparel, noting that the garments hold their shape very well. Consumers also deeply appreciate the exceptionally helpful staff in physical stores and the prompt support received when managing their orders. However, some reviewers were not happy with order execution, mentioning frustrating problems like missing items, wrong deliveries, or unexpected manufacturing defects in the garments. A few other people also felt that customer support struggled to resolve delivery delays or return complications smoothly, leaving them disappointed with the final outcome.

What people talk about most

Product

Consumers find product to be positive, highlighting the high-end materials, timeless style, and comfortable... See more

Quality

People report positive experiences with quality, highlighting that garments are exceptionally well made and... See more

Service

Reviewers highlight positive aspects of service, praising helpful store staff and outstanding assistance.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that communication has consistently been... See more

Value for money

Customers had great satisfaction with value for money, highlighting that items feature classic styling and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. Quality of the trousers is fantastic. Slight stretchy material. Very comfortable and great fit. I am 6ft, normal build with a 34 waist, so bought the large size after using the siz... See more

Rated 5 out of 5 stars

Great customer service, amazing quality and real excellent product. Purchased the merino half zip and am really pleased with the fit, the quality and the service received when purchasing. Lestrang... See more

Rated 5 out of 5 stars

The customer service was prompt and excellent, they responded very quickly. Their products are of the utmost in quality, they aren't cheap, but also not exorbitantly expensive either. I think the valu... See more

Rated 5 out of 5 stars

Jeanie in the KX shop is a treasure! Great product knowledge, can do attitude in a quiet way, remembered me when I came back to the shop and has a lovely easy manner about her. Great products, happy c... See more

Company details

  1. Shopping & Fashion

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(827)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Great products

Great products, but they charge duty fees upfront and then afterwards I got an additional charge from fed ex stating that duty hasn't been paid. I have been going back and forth with the customer service for a few months now and it is still not solved, so I had to pay duties twice.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Really quality products with great…

Really quality products with great design. I’ve now many pieces (trousers, oversized shirts and T-shirt) and I am loving them!
I bought directly in the store and online and both services are amazing! No problems whatsoever! Great work L’Estrange Team!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality

Amazing quality items you can tell will last. The try before you buy feature is really great giving the ability to order multiple sizes and fit types while only paying for what you keep.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

3 Great Reasons

Great service, great product and a great design. I’ve been wearing L’Estrange for about 5-6 years now since buying the trousers off Instagram. Since then I’ve bought numerous items that always last. On the odd occasion that something did break they were repaired quickly and without charge.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

The clothes are excellent quality

The clothes are excellent quality. As for customer service, I had some delays with delivery and using the returns portal but they were quickly dealt with and solved by them. Recommended.

20 July 2025
Unprompted review

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