Efficient service once on board - however having paid a lot for flexiplus all that really gave us was flexible times to board ,coming back from France the lounge looked closed ... however not a big d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Le Shuttle is a convenient UK/France link. Travel time is reliably below 40 minutes per crossing with more regular services than the ferries. There is an elephant in the room, however. Every crossi... See more
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Booked online which was simple. Communication prior to check in was good. Uncomplicated and stress free boarding. Staff helpful and signage clear. We travel in a motorhome with a pet and find it's... See more
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Le Shuttle is the fastest and most convenient way for us to travel between the UK and France with our camper. The check-in process is usually smooth, the journey through the Channel Tunnel takes only... See more
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Company details
Written by the company
Travel with LeShuttle (formerly Eurotunnel) from our Folkestone terminal to our Calais terminal in just 35 minutes via the Channel Tunnel! All ticket prices include your vehicle and up to 9 passengers and with no luggage fees or size restrictions, you can pack as much as you want. Our 9 LeShuttle passenger shuttles transport more than two million vehicles and their passengers every year. We also understand that pets are part of the family and have proudly carried over 4 million pets since 2000. If you’re looking to drive to France and further afield in Europe, LeShuttle offer the quickest, easiest, and most eco-friendly way to cross the channel.
Contact info
Folkestone, UK and Calais, France, United Kingdom
- +44 (0) 3443 35 35 35
- leshuttle.com
4.3
Excellent
19K reviews
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Reply from LeShuttle
Thank you for your feedback Jacky. We’re pleased that you had a great journey with LeShuttle. We hope to see you again soon.
4th time on Le Shuttle & its Excellent
our 4th time using Le Shuttle and found it very professionally organised, helpful Staff from both sides & pet control very efficient with must have all correct documentation. Now looking forward to our next trip last 2026 thanks
30 April 2026
Reply from LeShuttle
Thank you for your review and comments about our staff and service, William. We look forward to seeing you again soon.
Reply from LeShuttle
Thank you for the 5* review, Anthony. We really appreciate it and hope that we'll see you again soon.
Smooth travel from start to finish
Smooth travel from start to finish. Staff were very pleasant and helpful. Excellent clean facilities at Folkestone. Passport control quick at both Folkestone and Calais.
10 May 2026
Reply from LeShuttle
That's great to hear, Anne. Thank you for your 5* review and we hope to see you again soon.
Speed
Speed, efficiency, politeness and cleanliness of both waiting areas, will definitely use you again soon
5 May 2026
Reply from LeShuttle
Thank you for your 5 star review! We’re so pleased to hear you enjoyed the speed, efficiency, cleanliness, and friendly service. We look forward to welcoming you back again soon.
Le Shuttle is the fastest and most…
Le Shuttle is the fastest and most convenient way for us to travel between the UK and France with our camper. The check-in process is usually smooth, the journey through the Channel Tunnel takes only about 35 minutes, and staff are generally helpful. It’s often quicker and less stressful than taking a ferry, Prices can be high during peak times, but the overall experience is efficient and reliable.
Would be nice if there was discounts for regular travellers.
5 May 2026
Reply from LeShuttle
Thank you for your detailed and glowing review! We’re delighted to hear you enjoy the speed, convenience, and smooth check-in experience when travelling with your camper. We also appreciate your feedback regarding discounts for regular travellers and will be sure to share your comments with the relevant team.
Pain free and a pleasure
Just seriously easy and pain free.
Helpful, accommodating and welcoming.
8 May 2026
Reply from LeShuttle
Thank you for your lovely review. We're delighted to hear your journey was easy and pain free, and that our team made you feel welcome and well looked after.
Reply from LeShuttle
Thank you for your 5 star review! We're thrilled you found the service so fast and easy, we hope to see you again soon.
Very good smooth experience may be a…
Very good smooth experience may be a little bit more congested during summer months
9 May 2026
Reply from LeShuttle
Thank you for your review! We're glad to hear you had a smooth experience when you travelled with us recently.
Easy check in and quick journey time
Easy check in and a quick journey time with no need to worry about windy weather, It is the ideal way to cross the channel
4 May 2026
Reply from LeShuttle
We're so pleased you enjoyed the easy check-in, quick journey, and smooth crossing experience. We look forward to welcoming you on board again soon.
Reply from LeShuttle
Thank you for your 5 star review! We're pleased to hear you always have a pleasant journey with us and find our staff helpful.
Used them many times and has always …
Used them many times and has always been a great experience fast friendly and very professional 👌 👍 👏 😊
9 May 2026
Reply from LeShuttle
Thank you for your glowing review Ian! We look forward to welcoming you on board again soon.
Efficient service once on board
Efficient service once on board - however having paid a lot for flexiplus all that really gave us was flexible times to board ,coming back from France the lounge looked closed ... however not a big deal as we were rushing to get the next available train .. which we frustratingly missed by a few minutes . I would have thought given the price of the tickets it should have given us a fast track through border contols , we would have made both of our earlier trains either side if we hadn't been in the same lane as everyone regardless of what ticket people had .
3 May 2026
Reply from LeShuttle
Thank you for your feedback. We are sorry to hear that you missed the earlier trains. We understand how frustrating this must have been and appreciate you taking the time to share your experience. We hope to welcome you back on board again soon.
Great experience
Great experience. Extremely easy to use and ideal that all passport etc checks had been done on arrival at point of departure so just drive off train and holiday started. Cheers.
9 May 2026
Reply from LeShuttle
That’s great to hear! Thank you for your 5-star review and for sharing your experience. We really appreciate it and hope to see you again soon.
Quick and clean but far to many delays…
Quick and clean but far to many delays and it is far to expensive.
Bring back the frequent traveller for second home owners.
6 May 2026
Reply from LeShuttle
Thank you for your review and comments. We will ensure that your feedback is passed on to the relevant teams.
Again frustrating
Everything was ok until the French system crashed then had a 90 minutes wait
8 May 2026
Reply from LeShuttle
Thank you for your review, John. We are sorry to hear that you were delayed when travelling with us recently. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
It was my first time using your service…
It was my first time using your service and I was very impressed with how well it worked, so so fast and your staff were amazing thank you very much
8 May 2026
Reply from LeShuttle
Thank you for your wonderful review and for choosing our service for the first time. We are delighted to hear that you were very impressed with how smooth and quick everything was and that our team made such a positive impression. We look forward to welcoming you again very soon.
Still waiting your response to the…
Still waiting your response to the damage to my £100k car now +32 days! Get your act together.
8 April 2026
Unprompted review
Reply from LeShuttle
Thank you for your review. We are very sorry to hear that you had a disappointing experience. We note that you have already been in touch with our Customer Service team so we will leave this with them to respond and support you further.
Fastest way to get across the channel
Fastest, easiest, safest way to get across the channel. Why go any other way?
30 March 2026
Reply from LeShuttle
Thank you for your 5-star review and for sharing such great feedback. We really appreciate it and look forward to seeing you again soon.
Always a delay on the Calais side
Always a delay on the Calais side, literally 8 out of 10 times I've travelled recently. A nightmare to travel. They had no issues putting their prices up and taking away benefits for their customers but their service is absolutely horrendous.
10 May 2026
Unprompted review
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us recently. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
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