Leroy Merlin Portugal Reviews 

The worst service ever. Ordered a walk-in shower in Sept 2021. Also ordered the installation service. Agreed via the app that fitting would start on 11 Nov so I flew to Portugal on 9 Nov. Installer did not turn up. Rang Leroy Merlin 5 times on 11 Nov. No reply. I drove to Portimao store and was told it was my fault despite me showing an email from Leroy Merlin "confirming" 11 Nov.
Installation started on 15 Nov. He knew as much about tiling as know about brain surgery. He hadn't a clue. I have dozens of pictures. They are laughable. Gaps between beading and tiles - yes you could look behind the beading and see the other side, grout that looks to have made with gravel.
Then started a 2 month battle to have the tiles removed and replaced. 10 + phone calls from UK ignored. 10+ emails ignored. And then from the ether came an email that resulted in tiles being replaced in February.
This left 2 tasks. The waste needed to be removed. My contract with Leroy Merlin states absolutely that this is their job. Leroy Merlin promised to have it removed when I left Portugal on 23 Feb. On 6 March it is still outside our villa, They also promised to make me a compensation offer. Again this has not happened. I have never said this about any other company. DO NOT USE THE FITTING SERVICE.

Paid for montage 199 euros, no one came. I have a confirmation on the date 21/2. Have been calling them 9 times. Still waiting for montage. Have spend over 2000 euros, NEVER AGIAN... BIG DISAPPOINTMENT.....

How hard does it have to be? Shopping is supposed to be pleasurable? Spending your hard earnt money. Not with Leroy Merlin. The online site is terrible, or is it only for Portuguese speakers? I have tried calling a number of times and pressed one for 'English,' eventually after all the messaging and putting in your NIF you get a person, then they hangup because they don't speak English or have got fed up with my attempts to speak Portuguese. It really is too bad! I eventually got through to someone who did speak English. I asked him what the delivery charge was as we live 52 kilometers from the store. He thought it was 30 euros. Are you sure I said. I thought it was more than that ? He was not sure. So, I said Is there a minimum spend to qualify for free delivery? '' No, I don't think so''. He said. Is that right? So really, I'm none the wiser . . .

You cannot order online. Many times when we would like to order online, we get the message "Neste momento para os artigos escolhidos não é possivel a entrega no local selecionado" If you call them, they do not know why. How can such a big company design such a poor ordering website.

Don't use these guys they are so dishonest. We purchased a Salamander wood burner with the understanding that they would install it. After paying an additional fee for their engineer to survey and specify the installation, we then had to pay, in advance for the work being done, and were given a basic specification of the work. Eight weeks later they finally send their installation company to do the work but they couldn’t complete the installation because this hadn’t been specified properly. We now don’t have a fireplace that was removed, a wall that needs plastering and no Salamander to heat the living room. Leroy Merlin take your money and then leave you to sort out their problem.

The worst customer service ever. They delivered the wrong items on an online order and have done nothing to rectify, despite 5 calls, contact via their website and via their "customer service" line. One month later, no action, no response, no responsibility for their error. Laughable.

Leroy Merlin Loulé: unbelievable situation
I went to Leroy Merlin de loule with my 3 year old daughter to buy a Christmas tree! I had to get a cart but I didn't have coins so I asked the security guard if he had a coin or if he could help me get a shopping cart he said I was to ask another employee at the store. that I had to see this with security. Coming back I found another stroller on the way that had the seat Lara child I went into the store and the security said I couldn't take the stroller and so I said again can you help me then get another stroller and he stupidly said no and he started to pull the cart from my hand I said there was no way to get another one because I had no coin he continued to pull the cart started to pull and press mine on the cart I asked not to touch me I asked to stop doing that he didn't then stopped with the other hand took my cell phone to film the aggression he became even more aggressive pulled my cell phone from my hand twisted my arm and threw me on my back violently in front of my 3 year old daughter the person in
Back in the store they asked him to stop he didn't stop he still took my things, cell phone and car keys to another part of the store! People in the store called the police! And when I left the store, the same watchman who attacked me was waiting for me at the exit.
Intimidate

Terrible websiter it makes you pick a store location for no apparent reason if you don't you can only see half the page.
The search results are awful and there are certain items uncategorized/unlisted that you can't reach with their filters.
The interface is not bad in of itself but it has a lot of bad and annoying features that are so easy to repair/remove.

Horrible website, not functional at all. It starts by not being able to start in the first place. Haven't had to deal with such a disfunctional website in many years. One star ist too much, they should get minus stars...

Staff don't know their own products and show no interest in helping costumers.

If I could give this company zero stars then I would, they are appalling. We spent over 10,000 euros on a kitchen in December 2020. Their contractors still haven't finished fitting it and the work that has been done is substandard and unprofessional.

The staff at the Loule store are very quick to give assurances and state how they are going to help remedy the situation, but nothing ever actually gets done. I have been in to see the manager and/or his deputy 3 times now and had numerous email correndence and telephone calls.

We are still no closer to having a finished, functioning kitchen.

Avoid at all costs!

Ordered over €500 of goods , told 2 weeks to arrive in store , 10 weeks later it finally arrives , me always calling and going to the store to find out what's happening, told lie after lie , filing in the complaints book and asked when do you reply to my complaint, told by the store assistant ' when we want , when we have time ' what a joke of a company , avoid and order from another company , be quicker and a better product ....

This company is a disgrace. I bought an ac unit online. I was then contacted by the shop in Almada to say they didn't have it in stock. When I asked for a refund, they magically said they did have it in stock. When I picked it up and took it home, I found out it was a completely different unit that was not at all fit for purpose. So they had lied to me to make the sale.

We ordered a fitted kitchen from Leroy Merlin in Loule costing almost E12,000 just before Christmas. They have continually changed delivery times, failed to arrive at appointed delivery times etc. etc. Today we were supposed to have the delivery in the morning however at 15.30 PM it still hadn't arrived. They phoned us about 4PM and said it would be there at 4.30 PM. The delivery wagon arrived at 5.15PM and the two individuals with the vehicle made it clear that they wanted to off load the kitchen outside our front gates 100 yards from the house on an unadopted, unsecure, unlit road! I asked them to drive up to the turning circle at the top of the drive by the house which neccesitates coming in forwards and then driving around the circle to exit the property still driving forwards - very easy and exactly the same way two other deliveries have been made with the same sized trucks from the same company! Furthermore our drive is actually WIDER than the road the truck had just driven up to get to the gates. The driver would not listen and began to back up the drive instead and his colleague then started to rip branches off a tree which we have lately had to have a tree surgeon out to because 3 years of neglect prior to us buying the house meant it needed attention. I remonstrated with him at which point he became aggresive and started shouting at me, so I ordered them off the property. He then came back in the drive and started taking photographs so I ordered him out. At this point he gave me a lot of verbal abuse including obvious rascist comments in Portuguese which he clearly thought I would not understand. I do not see why I should accept this sort of behaviour and this appalling service when I have paid so much money for a kitchen. We contacted Leroy Merlin immediately but they can't even be bothered to get a manager to speak to us so at this time the matter is unresolved.

Trying for about a month to buy 2 lounger mattresses. They only have them online and are in stock online. Jumped through the hoops, some stuff about cards, etc, made account, checkout out, only to get a message before payment that they cannot go further.
Wrote in the live chat a couple of times, nobody came back to me.
Gave up and went to the Loule shop to buy the cheaper mattresses they have in stock there. But no they can't sell them due to Corona, they said do Click & Collect.
OK, fair enough, click & collect should be "better" for Corona contact etc.
So paid online, arranged Click & Collect. But they behave like 1998, like they just started with Online anything, here we go:
* No email/SMS/phone call reminder when to collect. (I'm spoiled it seems :D)
* No directions/instructions/nothing.
* Wasn't sure what to do, just printed the receipt that I paid and went there.
* Had to ask 3 people where the collections are.
* The collections are deep in the shop *after* the cashiers (even though I paid). And they are marked in English "Deliveries" (Why??)
* After a couple of minutes there they gave me my mattresses and a printed receipt. I thought I'm finally done. But no, you have to pass from the cashiers. A special corridor marked, again, "deliveries" was closed.
* A nice lady saw me going out of the cashiers and said she needs to see me. Then took several minutes, printed lots of papers which she ... stuck together and wanted me to sign, with a dirty pen! I said smartly, what happens if I don't sign? She said she doesn't care, so I didn't sign! :)
Why a 2nd time, one guy already dealt with me, gave me paperwork, why on earth a 2nd time, and so many papers? Did they just started this click & collect, are they new in business? Why do they need ANY papers, in the UK it's paperless, you just get your item and walk out! The receipt is online, as customers get emailed. And that is before Corona!
* Under lockdown Corona regulations, I was led to believe that click & collect is CONTACTLESS !!
Why deal with 2 different people, asked to touch their pen, given so many papers, and have to walk through their entire shop? Too much contact for absolutely no reason.

Best wishes and I hope you improve these illogical things at these difficult times.

I have had a number of orders from Leroy Merlin during both lockdowns. My experience is exceptional service and willingness to help. Both when I made an error on my order which was promptly corrected and when I asked to add an item to an outstanding order.
Also delivery is carried out efficiently by their carrier.
I would give them 10 stars

A very frustrating online shopping experience.
Bought urgently needed plumbing tools, delivery was promised 3-4 days earlier (9am-7pm). Waited at home all day, the product didn't arrive. At Leroy Merlin phone center nobody knew why. They don't provide a direct contact with the shipping store. I kept waiting, 9am-7pm every day as I made 4 phonecallss to the company, including one to the national post sending the item, and sending 4 emails to LeroyMerlin. I was on them every day, and finally received a package 2 weeks after I purchased it, all beat up. They choose another further store if your default store doesn't have the item (this should be specified as it impedes finding missing items), trying to retrieve lost items with them is a nightmare. All they do is promise to pass your message to the store that lost your items. You can never talk to anyone 'at' the store that sent/lost your items.
If you are ever in the same situation with LeroyMerlin, order again and again, and reject the 'extra' orders at the door.
I do like the variety of products that they have online and in stores but deliveries are problematic.

I was treated so badly by one of the managers in loule I will never buy anything from there again.
He has no respect for the clients and should not be a manager anywhere.
Disgraceful.

Bought online and paid. Got a delivery date and waitet. Didnt recieve the items and wasnt contactet about no items in stock. Had to call them myself

Worst experience ever from buying online - takes longer to get the merchandise than if I was to buy directly from the shopfront!
Ridiculous! Stop advertising click & drive! You can’t deliver!