Leroy Merlin España Reviews 

Goods ordered online have not been delivered on the date i was given. No contact at all from Leroy Merlin or their couriers . I should not really be surprised i suppose because i have ordered items online from them before and on each occasion there were problems with delivery .

Online shopping and the app, are useless. It wants you to register your NIE or passport number, yet won't accept the details entered.
Can you imagine how many sales they lose, by underinvesting in these crucial functions? Not good.

Tried to deliver back a product I purchased, because they gave me the wrong size. They did not believe I had just purchased it despite it being on the receipt. Just cost me 40 euros and one hour of my life lost. What a shit show!!

Probably the best ferreteria in Spain. Knowledgable and attentive staff, quality products, good prices and quick service make for an unparalleled experience. Don't listen to all these other reviews slating them, I've bought loads of stuff from there and had almost no trouble at all.

IT'S THURSDAY AND SINCE LAST WEDNESDAY, WHEN I RETURNED THIS FAULTY AIPER ROBOT, I STILL HAVEN’T RECEIVED ANY RESPONSE. I CAME FOR A TWO-WEEK HOLIDAY AND HAD THE MISFORTUNE OF BUYING A ROBOT THAT DOESN’T WORK FROM A LEROY MERLIN THAT DECEIVES ITS CUSTOMERS.

I’m shocked to see a big sign at the returns counter that says:
"IF YOU’RE NOT SATISFIED, WE’LL GIVE YOU YOUR MONEY BACK OR EXCHANGE THE PRODUCT."
That’s a blatant lie and a disgrace — this is deceiving the customer.

I am not satisfied with this €1000 robot, which stopped working on the third day, and yet they neither refund my money nor replace the product.

This company is often ok but when their service goes wrong they tend to ignore complaints and annoy their customers. I admit to having bought mirror sliding wardrobe doors from the Ondara store in May this year, that were too big, as my builders changed the floor level slightly, but I had bought more than 5000 euros of other items so arranged for a return. The return service took until July 3 to take the doors away and to date no refund. I have thought better of returning other items due to the complete inability of their Customer Service people to respond to my emails written in both English and admittedly non grammatical Spanish.
I think that staff at this store and within the Customer Services department need reminding that customers are a necessary evil and complaints will happen and that a prompt and efficient returns service will in fact increase your customer base and will become a marketing advantage.

The company sold me a faulty product and I am still trying to get a refund 3 years later. They are theives!

Una de las peores experiencias con un comercio – Eviten Leroy Merlin Torrevieja a toda costa

Tuvimos una experiencia verdaderamente lamentable en Leroy Merlin Torrevieja y nos sentimos obligados a advertir a otros consumidores.

Después de comprar una bomba para spa defectuosa desde el primer día, seguimos el procedimiento correcto y contactamos con el fabricante, quien nos indicó que debíamos devolverla a la tienda para su reemplazo. No fue algo sencillo: nos encontrábamos en una segunda residencia y tuvimos que hacer un viaje de 120 minutos (ida y vuelta) para solucionarlo.

Una vez en la tienda, la situación fue aún peor. El encargado, que se negó a dar su nombre (aunque en su tarjeta de identificación figuraba como "Fran"), fue descortés, nada colaborador y totalmente reacio a ayudar. No solo se negó a reemplazar el producto defectuoso, sino que además nos vio cargar el artículo pesado sin ofrecernos la menor ayuda. Este nivel de atención al cliente no solo es decepcionante, es inaceptable.

Lo más frustrante es que, según la Ley General para la Defensa de los Consumidores y Usuarios (Real Decreto Legislativo 1/2007, de 16 de noviembre), así como la legislación europea en materia de consumo, tenemos derecho a un reemplazo o reembolso cuando un producto es defectuoso desde el inicio o no cumple con los estándares de calidad. Esta ley protege al consumidor hasta dos años, especialmente si el defecto se comunica de forma inmediata.

Leroy Merlin Torrevieja ignoró por completo estas obligaciones legales. Como resultado, hemos contactado con nuestro banco para abrir una reclamación bajo el artículo 75 (si se utilizó una tarjeta de crédito del Reino Unido) y hemos iniciado una reclamación por incumplimiento de los derechos del consumidor europeo.

Leroy Merlin puede ser una gran cadena, pero esta tienda demuestra un total desprecio por el cliente y por las leyes que lo protegen. Si usted es propietario de una vivienda vacacional o turista, tenga cuidado: no están dispuestos a ayudar, y su personal es grosero y evasivo cuando surge un problema.

Jamás volveremos a comprar en Leroy Merlin y recomendamos encarecidamente evitar esta tienda si valoran su tiempo, su dinero y un trato digno como consumidor.

One of the Worst Retail Experiences – Avoid Leroy Merlin Torrevieja at All Costs

We had a truly appalling experience at Leroy Merlin Torrevieja and feel compelled to warn others.

After purchasing a spa pump that turned out to be faulty on the very day it was opened, we followed the correct process and contacted the manufacturer, who advised us to return it to the store for a replacement. This wasn’t a simple task—we were staying at a holiday home and had to make a 120-minute round trip to deal with this.

Once at the store, the situation went from bad to worse. The manager on duty—who refused to give his name (despite it being clearly displayed on his ID badge as “Fran”)—was dismissive, unhelpful, and utterly unwilling to assist. Not only did he refuse to resolve the issue or replace the faulty product, but he stood by and watched as we struggled to carry the heavy item in and out of the store without offering any assistance. This level of customer service was not just disappointing—it was outright disgraceful.

What’s even more frustrating is that under Spanish Consumer Law (Real Decreto Legislativo 1/2007, de 16 de noviembre) and European Consumer Law, we were fully entitled to a replacement or refund for goods that are faulty upon delivery or fail to meet quality standards. The law specifically protects consumers within 14 days (and up to 2 years) for faulty goods, especially when reported immediately.

Leroy Merlin Torrevieja ignored these legal obligations entirely. As a result, we have now opened a dispute with our bank under Section 75 (if using a UK credit card) and filed a complaint for breach of EU consumer rights.

Leroy Merlin may be a big name, but this branch clearly does not care about customer service or consumer rights. If you're a holiday homeowner or a tourist, be warned: they are not willing to help, and their staff are rude and evasive when things go wrong.

We will never shop at Leroy Merlin again and strongly advise others to avoid this store if you value your time, your money, and basic human decency.

WARNING: Do Not Use the Leroy Merlin Website.
You will most certainly regret it!
Should you be unlucky enough to have an issue with your delivered product, such as bearing no resemblance to the pictures on their website, you will be told to deal with their third party sellers!
They mimic the Amazon Model of using third part sellers but they distance themselves totally from the sale, even though it is Leroy Merlin you pay!
Their customer service is non-existant and certaintly nothing like Amazons.
They continuously send you pre-written diatribes which have absolutely no meaning or common sense.
I also contacted their third part seller who unbelievably sent me an email telling me that I should not mix goods from them with goods purchased directly from Leroy Merlin. So they are telling me that the tap I purchased from Merlin should not be fitted to the kitchen sink I purchased from them!!!!!!!!!!!! A maronic comment indeed.
Avoid at all costs, I intend to take this company to task over the issues I've had.
They should not be allowed to trade online -

Don't think by ordering online that your items will be available. They've messed up 3 orders in 3 days. They just shrug their shoulders. A waste of time and effort.

If I could give zero stars I would I’m utterly appalled by the Service I’ve received I ordered a 2 in 1 garden sofa last week I was informed it would be delivery on Tuesday this week still waiting apparently the item went back to the GLS depot in Alicante I contacted leeroy Merlin who then contacted the company called tec take you sold my the sofa no information back for at least 24 hours same again Wednesday then Thursday all I get from leeroy Merlin it’s going to be delivered never no day or time I’ve even extended my flight home also I’ve asked for a refund only to be told just refuse the delivery when it arrives then I ask when will it arrive all I get is dont know I’ve even contacted by bank and asked for a charge back utter garbage service

Wrong product delivered. Worst customer service I’ve ever experienced

Yesterday I went to the Leroy Merlin shop in Palma to buy 2 toilets and 2 staff members went out of their way to help me - Fede and Julian. They were so incredibly helpful and they made what had been a frustrating experience so much easier! THANK YOU to both of them! Tisha

Very bad warranty service. I bought an A/C with installation service. It did not work, and still after 1,5 months, no response and still not working. They seems to ignore the problem.
I do not recommend to purchase anything there that comes with a warranty.

Terrible company, will never buy from them again. They seem to get returned items & repackaged as new & sell on to any buyers. Here is a copy of thier communication. And can't seem to communicate within thier own establishment.

Hola Munesheer, te escribimos desde el departamento de Atención al Cliente de Leroy Merlin con relación a tu pedido 219436. Queremos informarte que estamos revisando tu incidencia, estamos en contacto con la tienda de Torrevieja para que nos confirmen la fecha de entrega de la pieza que te falta. Lamentamos mucho las molestias causadas.

Gracias por tu colaboración, recibe un cordial saludo
*Leroy Merlin Atención al Cliente
We appreciate your response. But we were promised these parts today, Tuesday at the latest. We need them today as we are returning to UK . We remain very distressed, at being sold an incomplete product which has resulted in massive inconvenience. If there are sheds in stock in store, why can't the missing parts be given to us, without delay. Please advise as soon as possible. Many thanks

We're very sorry for the inconvenience caused, M. We still haven't received a response from the Torrevieja store. We've reordered the part from the manufacturer, but we won't be able to meet the deadlines if they have to return to the UK. The quickest way to do this in these cases is to simply exchange one shed for another, but I understand that if it's already almost assembled, this is a huge inconvenience. We're going to try to contact the Torrevieja store so they can offer you a roof from one of the sheds they have in stock to see if it's possible. We're leaving this conversation open to keep you updated. And again, we apologize for the inconvenience.
Us
We still have no resolution to this issue. It is entirely ridiculous that missing parts of a product cannot be reolved in a timely way. It seems you cannot communicate even within your own organisation! This incident has ruined our time in spain, we have now wasted another day waiting for your response. I will be making our views known on social media , maybe this will invoke a more prompt response !
LM
Buenas tardes, vamos a trasladar la información al gestor encargado de tu incidencia. Actualmente no se encuentra en horario laboral, pero se pondrá en contacto contigo tan pronto como sea posible para continuar con la gestión.

Buenas trades, we are not satisfied with the response & speaking to a manager will not make up for days lost dealing such an poor-quality experience.

Like I have stated we will return the item & Request a full refund.

This experience has been not only an inconvenience for myself but for a driver friend we know, plus paying a handyman to start work on the project.

Also staying close to home the last few days, while we had plans to visit family & loved ones.

They don't give a flying fig. They totally wasted four days of our time, and give a dam, they really on probably fake reviews, wish never heard of them.

We had a 8,000 euro kitchen fitted and all seemed well until my granddaughter stuck a school picture to a cabinet door with sellotape, this was only for a very brief time (maybe 10 seconds) and when we removed it the paint lifted of the door.
Clearly the door was not prepared correctly for this to have happened and I thought it would be a very straight matter of contacting them for a replacement.
Not so even after sending photographs Leroy Merlin have point blank refused to replace the door stating the paint work was OK when it left the manufacturers!
Having been in the trade for many years I know if you prep correctly paint will not lift.
Really disappointed with them and now been told to go to the store and request the complaints book if not happy.
I would never reccomend Leroy Merlin as the after sale customer service is so bad.

We purchased a shed from the Torrevieja compact,store, paid a friend to collect & help us put together the shed
However key components missing ie the roof !
So we've wasted money, our time & our friends time, taken precious time of our holiday, all to no avail. Fancy selling a product without key parts, shocking service. We will now have to waste more time waiting for key parts & to put item together. You need to make sure your products are fit for sale & purpose. Staff respond in store in relaxed way saying 'oh we will get the parts for you'. But this is not the point, parts should have been there in first place. We paid money & used time for no reason, we have useless incomplete product. Let's hope parts arrive, but will waste another day of our holiday
Please consider our points and the impact

Order 2 barbeques online didn't turn up on delivery date can't get any answers from the customer don't care department when they will turn up, they are absolutely appalling don't buy anything on their online website until their service dramatically improves.
Totally different service when you go to the stores they are efficient and helpful.

Had 3 deliveries totalling more than €2500 with delivery costs of €300 .
First delivery 32 sheets of plasterboard . Arrived on time but most of the boards had some damage.
Second delivery was 17 sq m of wall tiles. They were required on time as I had a tiler waiting to fit them . At 5 pm on day of delivery I received a message saying they are not coming. We call many times to say when are they coming. Can't tell you was the answer.. So we cancelled the order and were assured it was cancelled. Next day I purchased more tiles, this time from obramat ( which is much cheaper by the way). On the drive home we receive a call from the driver Leroy Merlin saying he is at our house . Brilliant I now have two sets of tiles. And he was also rude and wouldn't come to our house but 100m away. So we had to carry 300kg of tiles 100m up the road . All other drivers deliver to our house.
Delivery three is 5 doors with frames total cost €1500 . Supposed to be delivered on June 20 . Receive messages saying can't deliver until 23 June. Again have to cancel the carpenter. On the 23 rd receive message at 5pm saying they are not coming. Call and are rudely told to wait and receive them when they come. Woman hangs up call on us . Doors still haven't arrived and no messages or contact to let us know where they are two days later. We explained that we are going away for six weeks on Thursday but basically just told to go away.
I have spent thousands at Leroy Merlin renovating my house and finding it beyond belief how they treat their customers. It is a total shambles and the customer service staff are rude beyond belief. I still have many more thousands of euros to spend on the property but I can assure you that not 1 more sent will be spent in that poisonous shop. Never will I set foot in it again and everyone I know and meet in future will be told about their disgraceful attitude.
Had 3 deliveries totalling more than €2500 with delivery costs of €300 .
First delivery 32 sheets of plasterboard . Arrived on time but most of the boards had some damage.
Second delivery was 17 sq m of wall tiles. They were required on time as I had a tiler waiting to fit them . At 5 pm on day of delivery I received a message saying they are not coming. We call many times to say when are they coming. Can't tell you was the answer.. So we cancelled the order and were assured it was cancelled. Next day I purchased more tiles, this time from obramat ( which is much cheaper by the way). On the drive home we receive a call from the driver Leroy Merlin saying he is at our house . Brilliant I now have two sets of tiles. And he was also rude and wouldn't come to our house but 100m away. So we had to carry 300kg of tiles 100m up the road . All other drivers deliver to our house.
Delivery three is 5 doors with frames total cost €1500 . Supposed to be delivered on June 20 . Receive messages saying can't deliver until 23 June. Again have to cancel the carpenter. On the 23 rd receive message at 5pm saying they are not coming. Call and are rudely told to wait and receive them when they come. Woman hangs up call on us . Doors still haven't arrived and no messages or contact to let us know where they are two days later. We explained that we are going away for six weeks on Thursday but basically just told to go away.
I have spent thousands at Leroy Merlin renovating my house and finding it beyond belief how they treat their customers. It is a total shambles and the customer service staff are rude beyond belief. I still have many more thousands of euros to spend on the property but I can assure you that not 1 more sent will be spent in that poisonous shop. Never will I set foot in it again and everyone I know and meet in future will be told about their disgraceful attitude.

I'm now actually convinced this company deliberately falsevies it's delivery capabilities, we ordered a product on Thursday with a guaranteed 24 hour delivery as usual no contact from customer services until my partner emailed and asked for a delivery update they eventually came back with it will be delivered the following Tuesday... Management at Leroy Merlin need to read and act on these reviews...