Deposited & qualified for the 20 spins daily every game that I received the spins for would not load says the IP address is not valid .. every game works apart from the ones where I'm given spins and... See more
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Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day. Highly recommende... See more
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Very efficient support, they will stay in touch with you on live chat till all is sorted. Very quick easy communication and problem solution. On top of all I mentioned I haven't expirience before suc... See more
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Fun friendly and clear instructions for my welcome bonus...makes starting off a real pleasure ...customer service was very helpful when I had to use them.. Withdrawal was very quick... Lots to play... See more
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Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
Play at LeoVegas Casino anywhere you wish with the latest video slots and classic table games. Blackjack, roulette, baccarat and more, enter to find out more!
Contact info
United Kingdom
- support-gb@leovegas.com
- leovegas.co.uk
You should know
3.7
Average
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from LeoVegas UK
Hello Martin,
That's wonderful to hear!
We're thrilled you find our site easy to navigate and enjoy our diverse selection of casino games.
We work hard to provide an intuitive experience and a wide variety of entertainment, so your feedback is greatly appreciated.
All the best, LeoVegas
Reply from LeoVegas UK
Hello,
We're truly sorry to hear of your frustration regarding payouts and your experience with our games.
We aim for swift withdrawals, and if yours was delayed, please contact our customer service team so we can investigate immediately.
Regarding wins, all our games operate on independently certified Random Number Generators (RNGs), ensuring every outcome is completely random and fair, as required by the UK Gambling Commission. While we understand this can be disappointing, wins are based purely on chance.
All the best, LeoVegas
Reply from LeoVegas UK
Dear Laurence,
We have noted your very kind comments about our company. It is truly rewarding to know that our service is so highly regarded. We will continue to work hard to deliver an excellent and reliable experience for everyone.
Kind Regards,
LeoVegas.
Reply from LeoVegas UK
Dear Joseph,
We have noted the kind comments about our amazing site and great customer service. It is truly rewarding to know that our efforts in these areas are being so well-received. We will continue to work hard to deliver a high-quality, supportive experience for all our customers.
Kind Regards,
BetMGM.
Reply from LeoVegas UK
Dear Mark,
We have noted the kind comments about our site being good to use. It is rewarding to know that our platform is appreciated. We will continue to work hard to deliver a high-quality and accessible service for all our customers.
Kind Regards,
LeoVegas.
Love this app very good for paying back…
Love this app very good for paying back good bonuses and promotions recommend to everyone
20 February 2026
Reply from LeoVegas UK
Hi Kieran,
That's absolutely fantastic to hear! We are thrilled you love our app and find our bonuses and promotions so rewarding. Providing a great experience and excellent value to our players is what we strive for, so your recommendation means a lot to us. Thank you!
Kind regards, LeoVegas.
Reply from LeoVegas UK
Hi David,
Not sure about the one star rating but...great to hear! We are thrilled you enjoyed your betting experience. Fingers crossed the luck continues!
Kind regards,LeoVegas
Reply from LeoVegas UK
That's wonderful to hear! 😄 We're thrilled you find LeoVegas easy to use and appreciate our fast payments!
All the best,
LeoVegas
I’ve played many and this is definitely…
I’ve played many and this is definitely one of the worst😂 the amount of times you get the bonus and what you win is embarrassing to say the least. Spent £150 last month and won pennies. This month I spent the same and won £60 back.
4 March 2026
Reply from LeoVegas UK
Thanks for your feedback.
We're sorry to hear about your negative experience and understand your frustration with the lack of wins and disappointing bonus payouts.
We want to assure you that LeoVegas operates under strict regulations and licensing agreements to ensure fairness for all players.
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes, and the RTP (Return to Player) is a theoretical calculation over millions of game rounds and does not guarantee specific results for individual play sessions.
Kind regards,
LeoVegas
Reply from LeoVegas UK
Hi there Taylor,
Thank you for your feedback regarding our fast withdrawals and good RTP.
We understand that quick access to winnings and fair return to player rates are crucial for a satisfying gaming experience.
We are dedicated to maintaining these high standards and continuously optimising our services to ensure an excellent and trustworthy environment for all our players.
Regards
The LeoVegas Team
Tried to contact the site
Tried to contact the site
Terrible experience couldnt open my account
Asked for a phone call asap they said it would be in a few days!!
Says a lot about there site and how they treat customers.
I spoke to Kyle and he wasnt helpful in anyway.
Still no account opening and didnt help in anyway
There are far better site on the market will avoid this site at all costs. Not helpful and terribly slow customer services that just doesnt help you in any way
25 February 2026
Unprompted review
Reply from LeoVegas UK
Hi there James,
Thank you for sharing your feedback regarding your deeply frustrating experience.
We sincerely apologise that you encountered such significant difficulties with opening your account, the delay in receiving support, and an unhelpful interaction with Kyle, leading you to feel poorly treated and consider other platforms.
This is far below our service standards, and we are immediately investigating these points to understand what went wrong and ensure our processes and training are improved to prevent this from happening again.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The LeoVegas Team
Worst site I’ve used in a long time
Worst site I’ve used in a long time. Runs through your money so fast
25 February 2026
Reply from LeoVegas UK
Hi Nicholas,
I’m truly sorry to hear you’ve had a frustrating experience. While all our games use certified Random Number Generators to ensure fair play, high-volatility slots can indeed impact balances quickly. Your enjoyment and safety are our top priority.
I strongly recommend reviewing our LeoSafePlay tools, where you can set specific Loss Limits to keep your gaming sustainable. Please reach out to opur 24/7 live team if you’d like assistance setting these up or if you'd like information on games with lower volatility and higher RTP to extend your playtime.
Kind Regards, LeoVegas
Good range of markets
29 September 2025
Reply from LeoVegas UK
Hello Sean,
That's fantastic to hear!
Thank you for your positive feedback. We're dedicated to offering a diverse and exciting range of markets across all sports and events to ensure there's always something for everyone.
We appreciate you choosing us and hope you continue to enjoy our selections.
All the best, LeoVegas
Mix feelings
21 February 2026
Reply from LeoVegas UK
Hi there,
Thank you for sharing your feedback, indicating you have mixed feelings about your experience.
We completely understand that experiences can sometimes be complex and elicit a range of emotions, and we truly want to understand the specifics.
We are keen to learn more about what contributed to these mixed feelings to identify areas where we can improve and ensure a more consistently positive experience for you.
Regards
The LeoVegas Team
Rubbish at returns don’t give bonus…
Rubbish at returns don’t give bonus rounds and defiantly don’t give majors or grand prizes
20 February 2026
Reply from LeoVegas UK
Thanks for your feedback.
We understand your frustration with the lack of bonus rounds and significant wins. We want to assure you that LeoVegas operates under strict regulations and licensing agreements to ensure fairness for all players.
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes, and the RTP (Return to Player) is a theoretical calculation over millions of game rounds and does not guarantee specific results for individual play sessions.
Kind regards,
LeoVegas
Reply from LeoVegas UK
Hello Barry,
That's wonderful to hear! Thank you so much for your positive feedback.
I'm delighted we were able to answer your questions thoroughly. Our main goal is to provide clear and helpful support for our customers.
Please don't hesitate to get in touch again if you need anything at all in the future. We're always here to help.
All the best, LeoVegas
Reply from LeoVegas UK
Hello,
I'm so sorry to hear you haven't received your spins; I can absolutely understand your frustration. That's certainly not the experience we want for our players.
To get this sorted for you immediately, a member of our dedicated support team will be contacting you directly via your registered account details. We will investigate what's happened and ensure this is resolved for you.
Thank you for bringing this to our attention.
All the best, LeoVegas
You have a great choice of games and…
You have a great choice of games and that’s what I really like about it
16 February 2026
Reply from LeoVegas UK
Hello Grant,
That's absolutely wonderful to hear! We're thrilled you appreciate our game selection.
We work incredibly hard to offer a diverse and exciting range of options, from classic favourites to the very latest releases, ensuring there's always something new and engaging for everyone. Your feedback truly means a lot to us.
Thank you for choosing to play with us!
All the best, LeoVegas
Need to check for bots same winner on…
Need to check for bots same winner on every game of bingo pj62 no matter what game you play on they win 🤔 can't be luck because I've never seen other people win that many times on all the bingo room other than that good bingo
14 February 2026
Unprompted review
Reply from LeoVegas UK
Hi there Donna,
Thank you for your feedback, especially for highlighting your concern about a specific player, 'pj62', and the fairness of our bingo games.
We absolutely understand how frustrating and unsettling it can be to suspect an unfair advantage, which can diminish the enjoyment of the game.
We are immediately launching an investigation into the player 'pj62' and our bingo game mechanics to ensure fair play and address any anomalies.
Regards
The LeoVegas Team
Good Gaming …
I was able to withdraw my money with no waiting it was in my account within 10 mins .you also check on your playing time and give option of resting .
12 February 2026
Reply from LeoVegas UK
That's wonderful to hear! 😄 We're thrilled you experienced such a speedy withdrawal and appreciate our commitment to responsible gambling!
All the best,
LeoVegas
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