Leorahealth Reviews 

I can trust the service, that is doing well.

It’s just plain old good service. nothing else

We have been with Afea for over a year. It is a very professional organisation, providing us with kind, friendly, reliable, genuinely caring in-home 1:1 support. They come from wide range of diverse backgrounds, which gives my adult son a chance to hear some amazingly interesting stories about different cultures, music and food - he loves it and looks forward to hearing more.

More importantly they are all well trained, helpful and will ask questions if unsure what to do. They are very happy to be part of the team when it comes to allied health therapy continuity.

The Office staff are excellent at communicating, they always return your calls.

I have been with AFEA for a while now. My support person is really very understanding and caring. It is also very easy to get it touch with the Client coordinator who is always ready to help. Overall very happy with their service :)

Coordination is good with Afea regarding services
Allocation of specific nominated person to help is awesome
Carers are good ! Specially the one I am having for my son her name is Tanja👍🏼

It's been a good experience with Afea for the past 3-4 years. The service has always been good and also the staffs are friendly as well.
Thank you

I have been an AFEA client for 6 years now.
Afea are always caring and communicate as required., check that I am happy with my carers and level of service.
All the carers have been reliable trustworthy and professional , I can’t fault this service .AFEA enable me to attend activities in the community. And assist in all care whilst keeping my independence and confidence.
Should my needs change my service is easily adjusted to meet those needs.

AFEA listens to my needs that works well with my disability and provides me support workers that work well with me with my doctors appointments therapy sessions personal care domestic and community participation.

Being with them for 2 years now.
The surport workers are great thoughtful and helpful. Always happy.
Afea makes regular contact with me to see how things are going and if I need anything.

Afea was helpful and communicated regularly

We have been with Afea for many years now and they are so good to work with, they go above and beyond to meet your needs, nothing is too big or too small. The care workers are always nice and polite. I would highly recommend them to anyone.

My daughter is very happy with the Lady who takes her shopping

the career shows up on time and communicates with my son so well, that he is expecting to see him all the time. I appreciated his work and effects.

Excellent in every way. Co-operative, friendly, reliable operative.

I had a regular carer who was fantastic and when she stopped offering services in the Eastern Suburbs, AFEA was unable to provide a regular carer and it was always someone different.

Carer Sharon did not even get out of the car when she arrived. I had to walk around to find her and when I did, she opened the car window an inch and said "Get in." She reversed the car straight into a brick wall and instead of asking if I was ok, she said "This is my boss' car."

She drove me to the shopping centre and then sat in the car with the heater and a coffee while I wandered around the shopping centre unsupervised. When she saw me satruggling to carry shopping to the car, she waited until I was right near the car to get out.

She drove me home and there was still 35 minutes of service to go but she was trying to head out the door. I asked her to change my bed linen for me and you'd think I asked her for her last 5 cents the way she looked at me! With 25 minutes of service remaining, she left my home.

AFEA are unsupportive and when the manager called me, he thought I was leaving them over just 1 incident. Rajee had neglected to inform her manager that there were numerous instances over several months.

I am concerned about people who are unable to speak up about the way they are treated by their carer. I was not taken seriously when I spoke up so I don't know how a frightened person would get by. Do not allow your loved one to use AFEA unless you are there to supervise and make sure they are doing their job. Some of their carers border on dangerous.

Some of your carer is just lazy and don’t do their job properly eventhough I already tell them what to do.