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LEO & UGO  Reviews 83

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TrustScore 4 out of 5

4.0

Clothing Wholesaler
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Company details

  1. Clothing Wholesaler

Written by the company

Leo & Ugo, c’est avant tout l’histoire d’une aventure familiale suivie par 3 générations et pour laquelle passion et transmission font battre les chapitres. Initiée par M. Leo Amsallem en 1978, notre marque française Leo & Ugo (initialement connue sous le nom de Léo Guy) a d’abord fait ses premiers pas dans le monde de la fabrication de tailleurs haute couture pour finalement imposer sa griffe parisienne à la garde-robe de la femme française, sublimant sa silhouette et affirmant sa singularité. Une confection de vêtements et accessoires qui rivalise alors avec les plus grandes maisons du secteur de la mode. Mais devant les besoins grandissants du prêt-à-porter féminin et la monotonie de l’offre, la marque décide de s’engager sur la voie de la démocratisation en créant des collections de grande qualité à des tarifs accessibles. Après une première collection de maille forte de son succès début des années 2000, la marque a peu à peu développé une collection couture de vêtements femme tendances et élégants, de belle qualité au prix le plus juste. Désormais, Ugo, fils aîné de Leo s’emploie à faire vivre le glamour et la féminité au sein des tendances de la mode femme dans une maison de couture française 100% humaine.

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4.0

Great

TrustScore 4 out of 5

83 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wonderful customer support

I recently was having difficulty ordering a beautiful sweater online from the USA website for delivery to a friend visiting family in France. I was connected to customer service by phone and put in touch with someone who personally arranged expedited delivery to make sure the package reached my friend before she left for the USA. The level of attention to my concerns was exemplary and unusual in what today is often a sterile and aloof customer service response. I look forward to shopping at a Leo & Ugo store when I visit Paris later this year. Based on my experience they are a top notch firm.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Love your sweaters ...

Love your sweaters ...
However since I order from the US some size measurements would be most
helpful....
metci

27 October 2023
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Reply from LEO & UGO

Thanks a lot for this message. Feel free to write to us if you need help with sizes or information. We will be very happy to help. What a pleasure to have you with us.

Rated 1 out of 5 stars

Hi I got one product of size 3 and one of size 6, when i ordered both size 3. I sent the photos but still didn't get any reply from you.

Hi

I got one product of size 3 and one of size 6, when i ordered both size 3.
I sent the photos but still didn't get any reply from you.

27 September 2023
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Reply from LEO & UGO

Hello Elena,
We are sorry for this mistake. We have a lot of order and we do the best to don't have this problem. So as we answer you by email we will refund you the taxes and the shipping cost and send you the size 3 in your sweater. Best regards

Rated 5 out of 5 stars

orders

I ordered a shirt for a color by mistake and they refunded me

6 June 2023
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Reply from LEO & UGO

Hello Roya, we are happy for you. We wish you a very nice day.
Leo & Ugo

Rated 5 out of 5 stars

Good customer service

This brand of clothes are lovely, the top was damaged when received but customer service has been amazing to deal with. Money is being refunded today and they have given me a discount for the summer. Happy shopping

16 May 2023
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Reply from LEO & UGO

Hello Madam, first of all thank you for your order. We ship all our orders within 24 hours.
Indeed your parcel is still in France on the network of our carrier. We are therefore making a request to unblock this as soon as possible.

Regarding Truspilot, we just signed up on the platform. You received an automatic message from the platform.

We hope you will receive your articles quickly. We remain at your disposal for any request.

Leo & Ugo

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