Leodis Stairlifts Reviews 

549
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and reassuring throughout the entire process from start to finish. People note that the team takes the time to carefully listen to individual requirements without any pushy attempt to make a sale. Consumers also mention the impressive speed of the service, with numerous installations happening seamlessly within just a couple of days. Reviewers deeply appreciate the high quality of the products, noting they provide great value and make everyday mobility significantly easier. Buyers also state that engineers leave everything exceptionally clean, tidy, and fully operational before departing.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and professional assistance from initial... See more

Staff

Clients share satisfaction on staff, highlighting how phone representatives, surveyors, and installers... See more

Product

Customers had positive experiences with product, noting that the stairlift and seat are very good quality.... See more

User experience

People report positive experiences with user experience, highlighting an easy, stress-free process from start... See more

Price

Reviewers express great satisfaction regarding the price, consistently noting that quotes were very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went like clockwork. From the quote to the order and the installation. All done in less than two working days which was really important to us. Very professional service and all done local... See more

Company replied

Rated 5 out of 5 stars

I contacted several stairlift companies and had surveys and quotations from two. After breaking my leg I desperately needed a stair lift. Leodis were able to do me a quotation and offer me an installa... See more

Company replied

Rated 5 out of 5 stars

Friendly, professional service, the whole team we dealt with were totally customer orientated. Lindsey and Alan made us feel very comfortable and carried out a very stress free service for us. Ev... See more

Company replied

Rated 5 out of 5 stars

First class experience with the team at Leodis. Stairlift installed within a week from initial call with the survey done within 24 hours. Felt as though they were genuinely interested in my mother ge... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

Written by the company

Leodis Stairlifts, established in 1991, is a leading independent provider of mobility solutions in Northern England. As a family-run business, we specialise in offering a comprehensive range of stairlifts, including Straight, Curved, New, Reconditioned, and Rental options. Our commitment to exceptional service is evident in our 24/7 availability and next-day installation service, ensuring that our customers receive prompt and reliable support whenever needed. What sets Leodis Stairlifts apart is our dedication to customer satisfaction without resorting to high-pressure sales tactics. We understand the importance of making informed decisions, and our team is always ready to provide detailed information and guidance tailored to each individual's needs and budget. This customer-centric approach ensures that every home remains accessible and safe, enhancing the quality of life and independence for those with mobility challenges. With extensive industry experience, Leodis Stairlifts recognises the significance of reliability and comfort in mobility solutions. Our products are designed to meet the highest standards of quality, providing users with peace of mind and confidence in their daily activities. The company's genuine 24-hour service, available 365 days a year without additional fees, further underscores their commitment to excellence and customer care. For more details, you can reach Leodis Stairlifts at 0800 542 6045. And remember that our dedicated team is always ready to assist with any inquiries and provide customised solutions to meet your mobility needs.

Leodis Stairlifts

Written by the company

Helping you with the ups and downs in life
Established in 1991, Leodis Stairlifts are specialists in the supply & installation of Stairlifts in Leeds, Yorkshire, Lancashire, Manchester & Humberside. Leodis Stairlifts helpful advice has helped our clients find the best solution to suit their needs and budget. We use trained experienced engineers to review your requirements, rather than ‘sales people’ as ‘our aim is to help inform you of the choices, enabling you to choose the right solution.

Outstanding Service

24 hours a day, 365 days of the year

Leodis, a family-owned business since 1991, offers a variety of stairlift solutions, including new, reconditioned, and rental options to fit any budget. Our goal is to find the best solution for our customers without aggressive sales tactics. We provide free, no-obligation surveys, and our team is highly qualified, professional, and empathetic. Don't just take our word for it—check out our Trustpilot reviews!

Contact info

  • Leeds,Wakefield,Bradford,Halifax,Huddersfield,Manchester,Burnley,Bolton,Blackburn,Stockport,Altrincham,Ashton Under Lyne, Oldham,Rochdale,Harrogate,York,Selby,Doncaster,Sheffield,Rotherham,Barnsley,Chesterfield,Hull,Immingham,Scunthorpe,Scarborough,Durham,Darlington,Middlesbrough,Sunderland,Newcastle,Hartlepool, United Kingdom

  • 08005426045
  • sales@leodisstairlifts.co.uk
  • leodisstairlifts.co.uk
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4.8

Excellent

TrustScore 5 out of 5

549 reviews

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4.8

All reviews

(549)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can thoroughly recommend Leodis Stairlifts. Great company and excellent service.

I realised I needed a stairlift after my balance problems suddenly worsened and it was becoming risky coming up and down my stairs. I chose Leodis Stairlifts because they are a local company and they had excellent reviews from customers. I’m so pleased I did.
The service I received was brilliant and very fast. After ringing up on Thursday morning to enquire, Dave came to visit the house that afternoon. He was extremely thorough, friendly and there was no attempt at pressure to decide. He gave me a few quotations and I quickly decided to invest in a new stairlift model. Amazingly they arranged the installation for the next day.
The work was carried out to a high standard and the fitter was very courteous and helpful and fully demonstrated how it worked. (I didn’t catch his name)
I’ve had it a week now and I couldn’t be happier with it. What a difference it’s made to my life!
I’m delighted that I chose Leodis. An honest, friendly company who gave me all the costs clearly without hidden extras and were extremely efficient.
They clearly focus on customer satisfaction and from the initial phone call to the final installation, the whole experience was one I would thoroughly recommend to others thinking about getting a stairlift.
A two year warranty including 24/7 call-outs gives peace of mind. I’m super pleased with my stairlift and grateful for the wonderful service from all at Leodis Stairlifts.

23 October 2025
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Marion, Thank you so much for your wonderful review. I’m so pleased to hear that everything went smoothly from your first call through to installation, and that you’re happy with your new stairlift. It’s lovely to know Dave and the fitter took such good care of you and that the stairlift has already made such a positive difference. Your kind words and recommendation mean a lot to all of us here at Leodis. Many thanks, Lindsay

Rated 5 out of 5 stars

Quick professional service

Only 4 days from our first visit to the store to final fitting. No pushy sales pitch just all the relevant facts and figures.
All measurements taken quickly and professionally but always friendly and informative
Fitting was quick with very little disruption
We are highly satisfied with the service and ongoing support.

11 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Daphne, Thank you for your lovely review. I’m so pleased to hear everything went smoothly from your first visit through to installation, and that you found the process friendly, professional, and hassle-free. It’s great to know you’re happy with both the service and ongoing support. Many thanks, Lindsay

Rated 5 out of 5 stars

life changing !

Came home from holiday and my stairlift had been fitted. A great relief could not wait to try it, i had been suffering so much with the fear of the stairs.
From the first moment on my stairlift i could relax , breathe and i could not live without it now it’s given me my dignity back.
Amazing company , really lovely workers and excellent value.If anyone thinking of getting a stairlift , give this company a ring you wont regret it

3 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Linda, Thank you so much for your wonderful review. I’m so pleased to hear how much of a difference your new stairlift has made and that it’s given you back your comfort and confidence at home. It’s lovely to know you were happy with the service, our team, and the value too. Many thanks, Lindsay

Rated 5 out of 5 stars

Very efficient

Very efficient. Fitted the stair lift next day .As my husband needed it as soon as possible. Very help polite staff.good price .thanks Mike & judith Hirst.

3 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Judith, Thank you for your kind review. I’m so pleased we could arrange the installation quickly when your husband needed it, and that you found our team helpful and polite. It’s lovely to hear you were happy with both the service and the price. Many thanks, Lindsay

Rated 5 out of 5 stars

Great firm to deal with

The company was recommended by a few people from the initial visit from the rep Dave who went through all the options to fit a stairlift safely in our location to taking time with my mother to explain how it all worked then placing the order to be fitted when we wanted . The fitter arrived on time and within a couple of hours the unit was fitted tested and fully demonstrated , my mother now wishes shed had it fitted years ago as it has transformed her way of life .Many thanks to all involved from the office staff , sales team
and fitters all very polite and cheerful would have given 6 stars but it only goes to 5.

8 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Dave, Thank you so much for your wonderful review. I’m delighted to hear that everything went smoothly from Dave’s initial visit through to installation, and that your mother is so pleased with her new stairlift. It’s lovely to know it’s made such a positive difference for her. I’ll be sure to share your kind words with our office team, sales staff, and fitters. Many thanks, Lindsay

Rated 5 out of 5 stars

Exemplary custom service from the team…

Exemplary custom service from the team at Leodis Stairlifts team
The price was competitive but what made the company stand out was the 24/7 aftercare included in tbe price.
From making contact to full installation was 48hrs, this was amazing for us.
Thank you to all at the team
Kevin (Doncaster)

8 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Kevin, Thank you so much for your kind review, Kevin. I’m delighted to hear you were pleased with both the service and the speed of installation. It’s great to know our 24/7 aftercare gave you that extra peace of mind. I’ll be sure to pass your kind words on to the whole team. Many thanks, Lindsay

Rated 5 out of 5 stars

Professional and very friendly company

Leodis arranged to come round a few days after we contacted them. Allan Richardson called round to check what was required and gave no pressure quotes for both a new and refurbished stairlift. We decided on the refurbished option which was a very reasonable price with 24 hour call out service and warranty. He booked us in for the next day! Dan Beardsmore arrived as arranged to fit. He did a great job. Mum is thrilled with access to her upstairs again. A great job all round! Thank you so much

1 October 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Sharon, Thank you so much for your lovely review. I’m so pleased to hear that everything went smoothly from Allan’s visit through to Dan’s installation, and that your mum is thrilled to have easy access upstairs again. It’s wonderful to know you were happy with the refurbished stairlift and our service throughout. I’ll be sure to pass your kind words on to Allan and Dan. Many thanks, Lindsay

Rated 5 out of 5 stars

Excellent Service

No fuss no hassle. Really good company. Allan came out to quote, not pushy no pressure. Good price given. Rang the office to give the order the go ahead. Lindsey very helpful answered my questions.
Connor came out to fit the stairlift, very polite lovely lad. No mess at all, would definitely recommend Connor. He demonstrated how to use the stairlift which is very easy. Left me contact numbers etc.
The stairlift itself is really nice. I got the Ergo one in grey. New model it’s quiet, smooth running and comfortable. Controls are easy to use. Altogether I can highly recommend this company and the stairlift. One extremely happy customer.

7 October 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Susan, Thank you so much for your wonderful review. It was a pleasure speaking with you and I’m delighted to hear that everything went smoothly from Allan’s visit through to Connor’s installation. We’re so pleased you’re happy with your new Ergo stairlift and that it’s been a great fit for you. I’ll be sure to pass your kind words on to Allan and Connor, they’ll be thrilled to hear them. Many thanks, Lindsay

Rated 5 out of 5 stars

From start to finish what an…

From start to finish what an amazing,helpful,speedy team , I would absolutely recommend this company :)))

17 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Pamela, Thank you so much for your lovely feedback! We’re thrilled to hear you found the team amazing, helpful, and speedy. Many thanks, Lindsay

Rated 5 out of 5 stars

Leodis Stairlifts are without question…

Leodis Stairlifts are without question the number one company to deal with in this area. On this occasion I was a returning customer. The service and choice of products was as good as in had remembered.
I have no hesitation in recommending Leodis Stairlifts.

10 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Andrew, Thank you so much for your lovely review. It was a real pleasure to help you again, and I’m so pleased to hear that everything was just as you remembered. Your continued trust and recommendation means a great deal, it really is appreciated. Many thanks Lindsay

Rated 5 out of 5 stars

Recommended by a friend in the village…

Recommended by a friend in the village Nathan came out measured up and gave us a price there and then explained every thing with no pressure to sign up to anything on the spot . As we went on holiday the next day we had time to think about it and had it installed a week or so later .

1 October 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi David,Thank you for your kind review. We’re so pleased you chose Leodis on your friend’s recommendation and that Nathan made everything clear and pressure-free. It’s great to hear the process fit around your holiday plans and that installation went smoothly soon after. Many thanks, LIndsay

Rated 5 out of 5 stars

Happy rider

When my husband needed a stairlift I looked at a few companies but Leodis was recommended to me by a friend who had used them. I accepted that advice and am very glad I did. Helpful staff both on the telephone and in my home considered what was best for us, the initial quote was held quite a long time, the lift was fitted within a few days by Michael who arrived at the appointed time, worked in a considerate manner and ensured I understood how to operate the lift safely before leaving. We chose a reconditioned lift which works perfectly. We are very pleased.

26 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Thank you for sharing your experience. We’re delighted you chose Leodis on your friend’s recommendation and that you were pleased with the service both over the phone and in your home. It’s great to hear Michael carried out the installation so considerately and made sure you felt confident using the stairlift. We’re so pleased the reconditioned lift is working perfectly and that you’re happy with your choice. Many thanks, Lindsay

Rated 1 out of 5 stars

I have had my stairlift since 2020

I have had my stairlift since 2020, and it has been nothing but trouble from day one. We had a reconditioned one on advice from the salesman, and it has broken too many time to mention.once again it is broken and I now have to pay call-out fee plus labour as I wasn’t allowed to pay for extended warranty, but I was asked if I wanted to buy another chair but still pay for call-out, labour.I’m outraged!!!I

19 September 2025
Unprompted review
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Reply from Leodis Stairlifts

Dear Diana,

Firstly, we are very disappointed to read your review, especially after not receiving any formal complaint from you prior to you posting it, but we do accept that you have the right to use the review system to highlight your dissatisfaction.

Although you state in your review that in your opinion you have had nothing but trouble with your stairlift, I am sure that you will agree that on the occasions you have called us to report an issue we have attended in a timely manner and corrected any issues promptly and professionally.

Unfortunately, as your reconditioned stairlift was fitted 5 years ago, as with any mechanical device, parts will need replacing from time to time and this we have done professionally and in a timely manner over the past 5 years.

When our engineer was called out to your most recent call-out, he advised that due to the age of the stairlift, a replacement might be a better, cheaper option.

This advice was given in good faith and was his professional opinion given his years of experience and the age of the stairlift.

A further extended warranty has not been offered due to the age of the stairlift and the advice of it probably being better to replace was, as said, given in good faith.

It is regrettable to receive such a review but as with any mechanical product, they will encounter some issues from time to time and unfortunately don’t last indefinitely.

Rated 5 out of 5 stars

The company were prompt and on time…

The company were prompt and on time when called to measure up for a stairlift with a 180 degrees turn, the price quoted was excellent and the stairlift was installed within five days and as the weekend was part of this a super fast service.
Its been in since 27th August and has performed perfect. All staff polite, and very efficient.

27 August 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Stuart, Thank you for your review. We’re so pleased your stairlift was installed quickly, at a price you were happy with, and that it’s been working perfectly since. We’ll pass your kind words on to the team. Many thanks, Lindsay

Rated 5 out of 5 stars

Excellent company and staff

From my first call speaking to Mick to my after sales call recently I have had a great experience with Leodis stairlifts.
Chris came out to survey my home ready for my husband’s return home after a serious bleed on his brain. Chris’s knowledge about products was first rate. I wanted to talk about the feasibility of a stand up (perch) lift seen on another site. Chris advised they could supply one but also recommended a lift they do which is both a seated lift and a stand up lift. I decided to go with the dual one as my husband also has arthritic knees and finds it difficult to sit. Chris left all the literature, a quote and contact number to discuss any concerns or place an order.
There was absolutely NO pressure to place an order there and then (or at all) and no follow up pressure sales calls.
I rang to place my order and spoke to the delightful Lyndsey who was very friendly and also cleared a couple of questions for me.
Connor arrived to fit the stairlift exactly as arranged and dropped me a courtesy call to tell me how far away he was on the day. He too was very friendly and did and excellent job with little mess.
I opted for a reconditioned lift but changed the seat for a better colour match. You couldn’t tell it wasn’t a new lift. I am very satisfied with the product and all the staff at Leodis. I would definitely recommend them to anyone.

19 August 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Kerry, Thank you so much for taking the time to share your detailed experience. I’m so pleased Chris was able to give you the right advice and options to suit your husband’s needs, and that Connor completed the installation so smoothly. It was a pleasure speaking with you too, and I’m delighted the stairlift is working well and looks just right in your home. Your kind words and recommendation mean a great deal to all of us at Leodis. Many thanks, Lindsay

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Recently fitted a stair lift for my elderly mother.
From start to finish their service was excellent and I would highly recommend them. Reasonably priced and great customer service before and after.

27 August 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Julie, Thank you for your lovely feedback. I’m so pleased to hear your mother’s stairlift was fitted smoothly and that you were happy with the service throughout. Your recommendation means a great deal. Many thanks, Lindsay

Rated 5 out of 5 stars

Excellent Service from start to finish.

Excellent Service from start to finish.
From the initial telephone call, to the surveyor (Dave) visiting, he explained everything thoroughly, there was no pressure to buy neither was there any pushy sales calls, we had to decide if this was right for us, as my Dad was indecisive. However on reflection we all knew this would be the best thing for him. We went ahead with a new stairlift and this is the best decision we EVER made. The stairlift has made life so much easier. The fitters were friendly, extremely helpful and professional. Also it gives us peace of mind that there is a 24 hour call out. I could not recommend this company highly enough. Big thank you to Leodis

21 August 2025
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Suzy, Thank you so much for sharing your experience. We’re delighted to hear that from the first call through to Dave’s visit and the installation, everything was explained clearly and carried out without any pressure. It’s wonderful to know the stairlift has already made such a positive difference for your dad and given you peace of mind with our 24-hour call-out support. Your recommendation means a great deal to us. Many thanks, Lindsay

Rated 5 out of 5 stars

If we could give 10 stars we would

We recently had a stairlift fitted by Leodis, and the service was absolutely outstanding from start to finish. I first rang on a Tuesday and spoke with Lindsey, who was so friendly and helpful. By Thursday morning, Chris came out to measure up and clearly explained everything, including prices. That same afternoon, Martin in the office guided us through the next steps, and by Friday, Johnny had the stairlift fitted perfectly.
The speed, professionalism, and care shown by the whole team was nothing short of 5-star service. We couldn’t be more pleased and would highly recommend Leodis to anyone considering a stairlift.

8 August 2025
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Rachel, We’re so pleased to hear about your positive experience! It was a pleasure to assist from your email enquiry, and I’m delighted that Chris, Martin, and Johnny provided a smooth and professional installation. Your kind words and recommendation mean a lot to me personally, and I’m thrilled we could help make your dad’s home more accessible and comfortable. Many thanks, Lindsay

Rated 5 out of 5 stars

Curved stairlift fitted by Daniel…

Curved stairlift fitted by Daniel 18-08-25. It was a reconditioned stairlift but looks brand new.
Cant thank Leodis enough for a job well done.
We had 3 quotes but chose Leodis because of their professionalism, from the salesman who came to see us to the fitter. Well pleased, thanks to all concerned. Excellent company.

18 August 2025
Unprompted review
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Reply from Leodis Stairlifts

Hi Mike, Our sincere thanks for taking the time to leave such positive feedback. We’re delighted your reconditioned curved stairlift feels like new and that our team, from sales through to installation by Daniel, delivered the professionalism you were looking for. We truly appreciate your recommendation. Many thanks, Lindsay

Rated 5 out of 5 stars

Stair Lift

I arranged for a representative from Leodis to visit my Mum, which Dave called to see her and gave a quote and then said it was up to her to contact them if she wanted to go ahead. They were not pushy at all! When I rang to arrange for it to be fitted they said we could have any day we wanted. When it was fitted they left no mess and showed my Mum how to use it.

1 August 2025
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Chris, Thank you so much for sharing your experience! I’m glad Dave was able to visit your mum and that the whole process was easy and pressure-free. It’s great to hear the installation went smoothly and that your mum was shown exactly how to use her new stairlift. We really appreciate your kind words! Many thanks, Lindsay

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