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Lenskart Reviews 55,599

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TrustScore 4 out of 5

4.1

Eye Care Center
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Review summary

Created with AI, based on recent reviews

Looking at 5,447 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the helpfulness and kindness of the staff, often highlighting their professional and supportive approach. The service provided is frequently described as excellent, with many appreciating the efficient and pleasant user experience. Reviewers also noted the staff's ability to guide them in selecting the right products and answering their questions clearly. However, some customers also noted issues with product quality, such as defective items, lenses moving inside frames, or poor lens quality leading to blurred vision. There were also occasional complaints about unfulfilled commitments, rude staff, or products not being properly cleaned.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

Customers had ambiguous experiences with product quality and service, with many reporting issues such as... See more

Service

Clients share positive opinions on service, with many reviewers praising the good service and staff,... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment regarding product quality, citing... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as great, very good, or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience is quite good.. specially the communication skill of the salespeople..the quality is much better than other optical renounced brand stores compare to the price of the product. I have on... See more

Rated 5 out of 5 stars

I love that there’s wide varieties in everything and affordable prices and exciting discount. And the best part, the Vikhroli store staff and store representative are so kind and helpful. Very good se... See more

Rated 5 out of 5 stars

I bought two lenskart frames day before yesterday. As of my opinion I will rate 10/10 bcz of customer service, quality and also staff , service and other purposes as well and main thing is delivery t... See more

Company details

  1. Eye Care Center
  2. Glasses Store
  3. Pharmacy
  4. Sunglasses Store

Written by the company

Lenskart is India’s largest online and offline retailer of premium quality and stylish eyewear, offering over 10,000 different styles at very attractive prices. They have close to 200 stores across the country. They offer the facility of Home Eye Check up in 7 metros - Delhi, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata. If you want to try frames before buying them, you can do that too - select five frames and they will be shipped to you free of charge to try at home. And if you want to have some fun, try the “3D Try on” on their website – a cool feature that lets you try on all the frames on the website on your face! If you’re looking for international quality eye wear at honest prices, Lenskart is the place to buy from. Walk into any Lenskart store or Log into Lenskart.com today!!

Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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Replied to 3% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Pricing looks a little high

Other than pricing, everything deserves a 5 star rating, actually price is also alright but i have purchased at wrong time because within this range so many options are available in the market right now e.g. on fastrack glasses they offered a flat 65% discount

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever
Got my son's glasses made and the lens is moving inside the frame. it is loosely fitted. Returned it 3 times but3they still.xould not solve the problem.
Worst Worst Worst.
MrPiyush Bansal u need to buck up

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff

It was really nice, the staff was very friendly and helpful , had a great time choosing the frame I love and the deals were awesome as well

25 May 2026
Unprompted review
Rated 2 out of 5 stars

I got my order with defective product…

I got my order with defective product so I visited to nearest store for resolution but manager behaviour was insensitive and was not ready to do replacement from store even he have stock. After expressing anger hew started show used one and later he show us actual replacement product which was actually new. Store is located at orion mall panvel.

This is second experience in this outlet

25 May 2026
Unprompted review

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