Lennox Auto Reviews 107

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff's friendliness, professionalism, and helpfulness. Consumers highlight the staff's extensive knowledge and ability to provide fair treatment, on-time service, and clear communication throughout the purchasing process. People express satisfaction with the smooth and efficient deals, particularly when facilitated by specific staff members. However, some reviewers report issues related to service, product, price and customer service. These consumers express their disappointment with the company's service. Therefore, future potential customers should consider all perspectives when making a decision.

Based on these reviews

Rated 5 out of 5 stars

This is the third time i bought car from Lennox Auto , very friendly and professional people to deal with, highly recommend them to anyone looking for new car ,

Rated 5 out of 5 stars

What a great experience. Metti knew his stuff. Fair treatment, on time and great communication. Would definately bring more business your way and recommend you to others.


Company details

  1. Used Car Dealer

Written by the company

Welcome to Lennox Auto where Complete Customer Satisfaction and Remarkable Quality of Service comes first. We understand that your trust starts with a car and ends with it as well. All our selection of vehicles are HPI clear. Prime & Subprime Finance options are available, Major debit & credit cards accepted (excluding Amex)


Contact info

4.1

Great

TrustScore 4 out of 5

107 reviews

5-star
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1-star

Replied to 16% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

The worst dealership

The worst dealership, got stuck in a battle to return a car that was declared faulty within a month of purchase. Had to get external help to get compensation, after a year of fighting. AVOID THEM!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

I don’t even know where to begin
as normal customers do we viewed a car and booked in to come view it after seeing the state of the car we decided we didn’t want to go ahead with the purchase. Throughout this entire process we were in contact with someone called Aaron.

I had paid 200£ deposit which was supposed to be refunded the following tuesday from our viewing which would be 09/09/2025
it is now the 29th september exactly 20 days since the promised date after repeated calls text messages asking for a refund the constant lying and delays is super frustrating
i strongly advise anyone looking to do business with this company to stay away

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Faulty vehicle sale!


Faulty vehicle sale!
They sale Faulty vehicle willfully and force the customer to go to Main dealer to be fixed under service warranty. I bought a vehicle for £26,000. I discovered multiple electronic fault. I did diagnosis at Halford which they refused. They are refusing to take the vehicle back rather forcing me to take the vehicle to the main dealer. I didn't buy a car for £26,000 to waste my time and money running in and out to the dealer/ garage. They are forcing me to keep and drive the faulty vehicle of which most of the safety systems doesn't work.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Buying a Tesla from Lennox Auto turned…

Buying a Tesla from Lennox Auto turned into a complete nightmare, mostly because of how I was treated by Amir, one of their staff members.

I was promised that the car came with the original Tesla charger, but they gave me a BMW charger that didn’t even work with the car. When I pointed this out, Amir claimed they would order the correct one. I waited over two weeks, only to be handed another fake charger, and he tried to convince me it was genuine.

To make things worse, they stuck a dirty, used Tesla badge on the front of the car – there hadn’t even been one to begin with.

Amir was rude, dismissive, and constantly avoided my calls and messages. Every step of the way he gave me the runaround, made empty promises, and acted like I was being difficult for asking for what I had already paid for.

And after all that time and frustration, I still never received the original Tesla charger they claimed they had ordered. Just lies and poor treatment from start to finish.

I would not recommend to deal with such dealers

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

🌟🌟🌟🌟🌟
I had an amazing experience with this dealer! From the moment I walked in, they were friendly, professional, and genuinely helpful. They answered all my questions, made the process stress-free, and helped me find the perfect car without any pressure. I couldn’t be happier with the service and my new vehicle. Highly recommend!

24 July 2025
Unprompted review

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