Very professional, kept me well informed of processes and was very strict with document signage via digital means. The (live) person/s were friendly, answered all questions and kept me informed via e... See more
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The representative who worked with me was very patient with me. During the process, I had tons of questions, and he was patient over a three day span and explained everything.And i'm actually happy w... See more
The process was quick and easy. Everything was explained throughly and simplified to your understanding. There are no hidden fees and nothing is forced upon you if you're not in agreement with terms.... See more
Company replied
Was pre-approved 10/25. Applied and received email that loan was funded 10/27. LUSA set repayment date for 12/1, but did not actually fund load until 11/13. When I complained, their "internal rev... See more
Company details
Information provided by various external sources
LendingUSA exists to provide smart financing solutions at the important moments in life. The money people need when and where they need it.
Contact info
15303 Ventura Blvd., Suite 850, 91403, Sherman Oaks, United States
- 1-800-994-6177
- customerservice@lendingusa.com
- lendingusa.com
4.5
Excellent
817 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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3 weeks from approval to funding
Was pre-approved 10/25. Applied and received email that loan was funded 10/27. LUSA set repayment date for 12/1, but did not actually fund load until 11/13. When I complained, their "internal review" said nothing was wrong. They appear to lack internal controls so I am not sure how this is legal. It also appears to be run out of LA or Mexico, and not NJ.
Regardless, I am filing a complaint with
NJDOBI.
27 October 2023
Unprompted review
Danny was very pleasant to talk with
Danny was very pleasant to talk with. He was very professional and polite. He explained everything I needed to know in a way that I understood. It was not a long and drawn out welcome.
20 November 2023
Unprompted review
Reply from LendingUSA
Thanks for the stellar review.
Wonderful customer service took time…
Wonderful customer service took time with me!
26 October 2023
Unprompted review
Reply from LendingUSA
Thanks for the stellar review.
Straight Forward Process
The process and people were straight forward, efficient and effective. They got the job done with quickly. I was treated as a person. Kudos!
18 October 2023
Unprompted review
Reply from LendingUSA
Thanks for the stellar review.
Kudos to your lending team!
The loan officer was
Fantastic.. grade AAA+ :)
The experience was organized… straight to the point… fast delivery of funds…great job!
19 October 2023
Unprompted review
Reply from LendingUSA
Thank you very much for your review. Hope to see you again!
The Lending USA Representatives were…
The Lending USA Representatives were extremely thorough, attentive and professional.
13 October 2023
Unprompted review
Reply from LendingUSA
Thank you very much for your review. Hope to see you again!
Reply from LendingUSA
Thank you very much for your review. Hope to see you again!
I needed to move the date for my bank…
I needed to move the date for my bank account draft to my loan.
There was a man named Daniel who helped get this done. He was very polite and professional.
7 October 2023
Unprompted review
Reply from LendingUSA
Thank you very much for your review. Hope to see you again!
Nice people, always calling
Paid my loan way before it was due to be paid out. They kept calling me in the end even said my account was 29 days behind. My account wasn't due to be paid in full until Feb 2024. I paid the account out and told them not to call me anymore.
Always called for automated payments even though I kept refusing
5 October 2023
Unprompted review
It was efficient and we were able to…
It was efficient and we were able to get thru the process in a timely manner.
22 September 2023
Unprompted review
Very easy to work with
Very easy to work with. Respectful and caring.
22 September 2023
Unprompted review
Excellence
16 September 2023
Unprompted review
Very easy to work with and shows you…
Very easy to work with and shows you plan get your creditors paid off and breath again.
8 September 2023
Unprompted review
It took me 3 times applying to get my…
It took me 3 times applying to get my loan. I was patient, and on the third try, I received my loan. Fast quick and respectful
8 September 2023
Unprompted review
I would not recommend this lender.
11 September 2023
Unprompted review
A million stars!!!The staff was very…
A million stars!!!The staff was very helpful with directions on signing and explaining everything. Tyvm !!
25 August 2023
Unprompted review
Reply from LendingUSA
Thanks for the stellar review, Sindie.
Bad customer service
The first people I dealt with Daniel and Fred were great. Great job to them. The others were terrible. They either called way after they were supposed to or didn't call at all. The first girl i talked to had no clue of what was going on. Very poor customer service on their part.
24 August 2023
Unprompted review
Reply from LendingUSA
Thank you for providing your feedback and letting us know about this issue, Lorrie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 994-6177 and we'd be happy to help you out.
Cheers,
LendingUSA
I was pleasantly surprised by the ease…
I was pleasantly surprised by the ease and prompt response to my my loan. The staff was very helpful with directions on signing. It made for a very happy Birthday to our daughter.
20 August 2023
Unprompted review
Reply from LendingUSA
Hi, Customer. Thanks for your review. Glad to hear you had a great experience.
Great service
My customer service representative was very respectful. I would recommend this company.
3 August 2023
Unprompted review
Reply from LendingUSA
Hi, T.spivey. Thanks for your review. Glad to hear you had a great experience.
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