Lemonade Reviews 5,629

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 2,118 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and speed of the claims process, with many reporting quick approvals and reimbursements, sometimes within minutes or a few days. People appreciate the efficiency and the straightforward nature of filing claims, especially during stressful situations. The customer service is often described as outstanding, with helpful and supportive representatives. However, some people were dissatisfied with the customer service, mentioning difficulties in getting responses to emails and encountering AI-driven replies instead of human interaction. There were also instances where claims were denied or delayed, with some customers reporting issues with the appeal process and a lack of clear communication regarding policy coverage.

What people talk about most

Claim

Customers consistently note ambiguous experiences with claim. Many reviewers praise the ease and speed of... See more

Service

People report ambiguous experiences with service. Many customers praise the quick, professional, and... See more

Response time

Consumers find response times to be ambiguous. Many reviewers praise the speed and efficiency of claims... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the fast, helpful, and... See more

Payment

Users describe ambiguous interactions with payment. While many reviewers report quick and easy claim... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We submitted our claim for our cat. After getting some details about his visit to the vet, they approved and said the money wound be sent over soon. I haven't checked yet, but I'd imagine it's already... See more

Company replied

Rated 5 out of 5 stars

Took less than an hour for them to put money back in my account. We had another pet insurance, but I’m sure glad I switched to Lemonade the app so easy to use. They deal directly with your Veterinaria... See more

Company replied

Rated 5 out of 5 stars

Lemonade has never let us down when it comes to our pet insurance. Their service has been nothing short of outstanding! From the start of the claim process up to their prompt review and refund, our ex... See more

Company replied

Rated 5 out of 5 stars

I have had several insurance companies for my pets. Never one that settled claims as fast as Lemonade! No hassles, no waiting weeks and fighting to get reimbursed for care. Just 5 minutes online wi... See more

Company replied


Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Home Insurance Agency
  5. Pet Insurance Company

About Lemonade

Written by the company

Insurance that works... faster

With Lemonade, you can cover your stuff, home, pets, family, and car super fast, all in one app. We've replaced paper work with instant service powered by technology so you can actually understand and manage your own insurance with confidence. Plus, we're a Certified B-Corp!

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Some Quick Lemonade Stats

Why Lemonade for Insurance?

  • No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are
  • Bundle and save! We’ll automatically apply your bundle discount to any combination of our products
  • Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions.
  • Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

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Rated 5 out of 5 stars

Quick Reimbursements

So happy I switched from Nationwide pet insurance to Lemonade. They are fast and accurate, they make it truly easy when you are faced with unexpected challenges. Thank you Lemonade! I will be contacting you to talk about switching my auto insurance as well.

4 May 2026
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Reply from Lemonade

Really glad the switch has felt like the right call and that we could show up for you when you needed it most. We'll be here whenever you're ready to talk auto insurance, thank you for this!

Rated 5 out of 5 stars

I have had lemonade for a year and a…

I have had lemonade for a year and a half and have never had any issues with them. They have always covered what they said they would and approved claims within a few hours. They are easy to work with and I would highly recommend them!

7 May 2026
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Reply from Lemonade

A year and a half in and still going strong, that means everything to us. Thank you for sharing this and for being part of the Lemonade family!

Rated 5 out of 5 stars

Amazingly responsive and easy to work with

I never thought I'd have one of my best customer loyalty moments with an insurance company, but Lemonade has been amazing with pet insurance. After a $3,000 bill when a cat passed a few years ago, and a $2,000 bill for a more recent injury to another cat, I'm all in.

Super easy to file a claim in app in less than five minutes and they approved 90% payment instantly. When dealing with the heartbreaking moments of seeing your fur babies in pain, the steep bill is a further gut punch. Nice to know it doesn't have to be that way.

Now going to try their life insurance.

27 April 2026
Unprompted review
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Reply from Lemonade

We're so sorry for everything your cats have been through. Really glad we could be the easy part during some really hard moments. We're always here if you ever need anything!

Rated 5 out of 5 stars

Far exceeded my expectations!

I cannot say enough good things about Lemonade pet insurance. And no, this isn't a sponsored post. It's a heartfelt thank you. ♥️

We adopted Sunny as a 5yo and decided to get pet insurance. I spent weeks researching and ended up going with a Lemonade plan with a $250 deductible and 90% coverage thereafter for $70/mo back in January 2024.

In Dec 2024, Sunny was diagnosed with IBD. Since then, she had multiple flare ups that required expensive bloodwork, prescription meds, and lots of vet visits. We're talking thousands of dollars. They covered everything I expected them to cover. Honestly, the only thing we didn't have coverage for was prescription food. Everything else was covered.

They did increase our premium to $103/mo at our annual renewal, but I wasn't too upset given how much they had covered.

In March 2025, she had a three-day ER stay that cost $3,500. They approved it all in 48 hours.

But even more important than that is how easy it was to say yes to the treatment plan at the ER because I knew Lemonade had our backs. When you are in a stressful situation like that with your furry best friend, the peace of mind you get from being able to give them the best course of treatment is immeasurable.

I was certain they would either drop us or greatly increase our premium when it came up for renewal in December 2025. Instead...our premium went down slightly to $101/mo.

Last Saturday, when I was at the ER with Sunny and she was being diagnosed with pancreatitis and possible liver failure, I again was so grateful that I was able to say yes to everything the vet wanted to do to try and get her better. My husband and I didn't have to have difficult conversations about what we could and couldn't afford. We didn't have to remove things from her treatment plan. We can rest easy knowing that we did absolutely everything to try and make our girl better.

Unfortunately, Sunny lost her battle on Monday. I submitted the over $7k ER bill to Lemonade that afternoon, and it was all approved today. No fighting over line items. No questioning what was necessary. Just paid promptly.

Thank you Lemonade!! ♥️ We're customers for life.

4 May 2026
Unprompted review
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Reply from Lemonade

We're heartbroken to hear about Sunny and we're so sorry for your loss. Thank you for trusting us to be there for your family through such a difficult journey. Knowing that you never had to hesitate when it came to her care means the world to us. Please take care of yourselves and know that the whole Lemonade team is thinking of you.

Rated 5 out of 5 stars

Easy to use

Easy to use. It’s so nice just knowing I have a back up when the unexpected happens.

29 April 2026
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Reply from Lemonade

The unexpected is a lot less scary when you know you're covered. Really glad we can be that for you, thank you!

Rated 5 out of 5 stars

I recently made my first claim

I recently made my first claim. The process was super easy, and the claim was settled within hours. I couldn’t be happier!!!!

29 April 2026
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Reply from Lemonade

We love a happy first claim experience! Really glad everything came together so quickly for you.

Rated 5 out of 5 stars

My agent was absolutely awesome

My agent was absolutely awesome. It’s just the first time I’ve ever had to make a claim in my renters insurance life and I’m 50 years old so he was patient and kind empathetic and really gave me hope for the things that I lost.

6 May 2026
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Reply from Lemonade

We're really sorry about what you lost but really glad our team could show up for you the way they should. This means a lot to us and we'll make sure it gets back to the right person, thank you!

Rated 5 out of 5 stars

Approved my claim after I got burgled

Approved my claim after I got burgled. Got the funds to replace most of what I lost!

6 May 2026
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Reply from Lemonade

We're sorry you had to go through that. Really glad the claim came through and that we could help replace what you lost, thank you for sharing this!

Rated 5 out of 5 stars

Strongly Recommend

Always prompt to respond. Quick and easy process. Strongly recommend Lemonade!

29 April 2026
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Reply from Lemonade

We really appreciate the kind words and the recommendation, thank you! Really glad every part of the experience has felt worth it.

Rated 5 out of 5 stars

Insanely Fast processing claims

I had my claims processed and verified and then funds sent to my checking account within a span of 6 hours, INSANE FAST!! This is how it should be.

6 May 2026
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Reply from Lemonade

We'll take INSANE FAST as a compliment any day! Really glad we could deliver like that for you.

Rated 5 out of 5 stars

The greatest company

Literally the greatest company. They are so easy to work with, so prompt, and I havent had any issues with them denying claims that are covered. Love this company and recommend them to everyone I know who has pets.

29 April 2026
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Reply from Lemonade

This genuinely made our day, thank you! Really glad every part of the experience has felt easy and worth it. We love having you and your pets with us!

Rated 5 out of 5 stars

Stupidly left my bag with my glasses…

Stupidly left my bag with my glasses in, at a bus top in Germany, lemonade were super fast in responding and paying for my replacements on my contents insurance

6 May 2026
Unprompted review
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Reply from Lemonade

Losing your bag is stressful enough without having to worry about the claims process on top of it. Really glad we could get everything sorted quickly for you. Thank you for sharing this!

Rated 5 out of 5 stars

Can't recommend this pet insurance highly enough

I have lemonade insurance for my two Italian Greyhounds. My youngest who is 2 and 1/2 years old suffers from bronchitis. After dealing with office visits and different medications for six months we finally decided to get an endoscopy and bronchoscopy to try to get to the root cause. I can't be happier with this insurance. $2287 bill and it paid for over $1,800 of it. I think my deductible might be $250 or $500, I don't remember but I've only had one deductible for this which is awesome. I think my original premium was $30.50 give or take and now it's only $33 per month, So it didn't go up very much after the first year. My second Italian greyhound we just added to our family 2 months ago. With the discount for having two dogs she's only $27 and change per month.
It's so easy to make claims. I go to their app. Take a picture of the doctor's visit details and the vet notes and boom, claim paid and it's in my bank account in a day or two. Would recommend this insurance for any pet owner. We didn't get coverage for wellness checks. We just wanted to be covered for major issues since Italian Greyhounds when they're young can be prone to broken legs. I'm not somebody that writes a lot of reviews but I'm really happy with this product and so glad that we have it. Thank you, lemonade.

4 May 2026
Unprompted review
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Reply from Lemonade

Six months of navigating bronchitis is no easy road and we're really glad we could show up when it counted most. Welcome to the family for your newest Italian Greyhound too, we're really happy to have them both covered. Thank you for taking the time to share such a detailed and genuine review!

Rated 1 out of 5 stars

I was misled and lied to when signing…

I was misled and lied to when signing up for Lemonade. Promised 90% reimbursement for routine check ups. Only to find out later they cap reimbursements at 150$. Total scam. Might as well save your monthly payment and pay for things yourself. You'll save money.

4 May 2026
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Reply from Lemonade

We're sorry to hear this hasn't felt like the right fit. All benefit limits and reimbursement details are included in your policy documentation from the start and we want to make sure you feel confident in what you're covered for. Please reach out to us at help@lemonade.com and we'll be happy to go through everything with you.

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