Leisure Carpets Direct Ltd Reviews 

87
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of the products, noting that the custom-made carpets fit perfectly and look fantastic in their motorhomes and caravans. Many reviewers highlight the excellent service and professionalism of the staff, who are described as helpful, knowledgeable, and true craftsmen. Consumers appreciate the prompt delivery and efficient communication throughout the entire process, with regular updates keeping them well-informed. People also valued the bespoke products, often created using old carpets as templates, and appreciated thoughtful additions like complimentary extra mats.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent and superb quality of... See more

Service

Users describe positive interactions with service, consistently reporting excellent and exceptional... See more

Staff

People report positive experiences with staff, highlighting their professionalism and helpfulness from start... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our motorhome carpets were faded and the backing was crumbling so we approached Leisure Carpets Direct for some samples. Their response was fast, they answered all our questions, gave us a range of op... See more

Rated 5 out of 5 stars

We had reservations about sending our carpets away but we didn't trust ourselves in getting the measurements right. Chris was brilliant in answering any questions we had & talked us through the proce... See more

Rated 5 out of 5 stars

Excellent service from Leisure Carpets Direct. From the first contact to final delivery of new carpets for our Motorhome they were brilliant. Contact via email was easy and questions quickly answere... See more

Rated 5 out of 5 stars

We needed an existing motorhome carpet cutting and whipping. From the moment I contacted Leisure Carpets their customer care, speed of response and willingness to assist was far and away above anyth... See more


Company details

  1. Carpet Manufacturer

Written by the company

At Leisure Carpets Direct, we take pride in offering a tailored carpet & mat service for your Motorhome, Caravan or Campervan. Our extensive range of custom-made carpets and matching mats are sure to meet your requirements! No matter where you are in the UK will have a solution for you! Whether it be creating brand new carpets from your old ones, or using our step by step Template Guide to get the perfect fit we have you covered.


Contact info

4.9

Excellent

TrustScore 5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(87)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb customer experience

By far the best customer service I have had recently
Chris was superb & very helpful
This company can’t do enough for you all the way through from doing the templates to receiving our carpets which are fabulous quality & fit perfect
Great job 👍👍👍
Jules & Ian

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellence with service and efficiency.

I have 2 reasons in completing this review. 1. What an excellent, honest and caring family company. We chose carpets (4 pieces) for our Bailey Caravan. Our first contact with Chris provided us with choice of carpet, cost of carpet, how to complete templets and approximate time of completion. I made a mistake when I labelled one templet upside down. They had checked it out and contacted us to confirm correct side before completing order. Delivery was excellent and so was the colour and quality of the carpet. Leisure also included three doormat sized carpet from the offcuts at no extra charge. The staff are just excellent. We are in our eighties and considered it important to receive the reassurance Leisure gave us.. 2 We had made enquiries with other companies over an 18 month period and not proceeded for reasons of one obstruction or another.
Leisure was straight forward, efficient and most reliable. For peace of mind and an excellent job I have no hesitation in recommending Leisure.
A special thank-you to Chris and all the staff.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Superb

“Leisure Carpets Direct have been a perfect example of great customer service with a superb product cut exactly as required, quickly and efficiently. I highly recommend them to you”

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent motorhome carpets made

Required a new set of carpets for our campervan we had just got. Didn't like the ones that where as the back of them were perished so contact leisure carpets direct explained what I wanted. In return they sent some samples out rough around the colour I always after. Sent the old carpets to them choise the carpet required baring in mind this was during xmas. During the break they contacted me via WhatsApp with a pic of a sample run they had done really please with it. Few days later we received them in the post they were excellent. they even made a little bit for us to attach to the rear door were the door meet to keep draft out, also made entrance mats as well. The guys went over and above would highly recommend them not many companies put there like this. Just need to put there good work.into the van now. Thank you again

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Chris was brilliant

I have just bought a motorhome and the carpet was looking very sorry for itself. So got in contact with Leisure carpets They were extremely helpful with emails going backwards and forwards in the end I wasn't able to afford them at moment but will try and get them in new year

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Motorhome replacement carpets

We used this company to make replacement carpets for our Carthago E-line motorhome.
The service was first class very professional and the carpets excellent would highly recommend this company and very good on price.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Auto-Trail Expedition C71

Excellent service my Motorhome carpets fit perfectly a reliable first class service, communication was first class I had plenty of questions and always received a prompt response, Excellent value for money will definitely recommend to friends and use again.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded all our expectations

We are really thrilled with the new carpets for our motorhome. They’re a great improvement over the old ones and much better quality too. Service was brilliant from the word go with Chris responding very quickly to our questions and sample requests. Once we decided to go ahead the carpets were made and with us in a matter of days. Highly recommend this company.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

What a breath of fresh air

What a breath of fresh air. A company who puts the customer first where nothing is too much trouble. We contacted LC through an advert on eBay for our Pilote MotorHome to replace our old carpets. From the first call the friendly advice and communication was excellent. Samples were sent to me. We sent our old carpets along with some templates and the new carpets arrived in less than two weeks.
They look so lovely, professional and fit perfectly. It has given our Motorhome a whole new lease of life and we have fallen in love with it again. Thank you to all at LCD.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

We were looking for replacement carpets…

We were looking for replacement carpets for our Chausson 660. After a web query and follow up call to confirm carpet colours and break points (the original carpet was one piece), we received a sample and sent over our carpet as a template. We received our new carpets in less than 2 weeks from the initial enquiry. The team kept in touch with us throughout and made suggestions for improvements to the set. The carpets fit perfectly, give us a real lush feel under foot and really enhance the van. A great service and I’d highly recommend Leisure Carpets Direct.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Very helpful nothing too much trouble. We had some new carpets for our 2008 Autotrail Chieftain we contacted Chris and Sean who advised us to send our old carpets which we duly did. Chris got in contact with us after he received them just to ask for some more details. He got down to making them and once they were finished he let us know that they were on the way back.
We have just fitted them and are really pleased with how they fit and look.
Thank you so much we know it wasnt an easy job.
Will definitely recommend you. Keep up the good work

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

From start to finish the whole process was seamless, they were able to source the colour of carpet I required which wasn't the norm. Delivered on time and fitted perfectly. Would definitely recommend Chris and Sean

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Bespoke Campervan Carpet

From my first contact to receiving the carpet 3 days later Chris & Sean made the whole process pain free.
I emailed a dimensioned sketch & the guys checked a couple of details & sent sample photos back. When the carpet arrived it fitted perfectly.
In Summary - Great Service, Great Quality & Great Price.

14 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look