from the first telephone call to arrange to visit the Poole branch, Ed was helpful and keen to assist with my broken sunglasses. On arrival, he remembered our telephone discussion and Molly repaired m... See more
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Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
United Kingdom
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Replied to 85% of negative reviews
Typically replies within 1 week
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Eye test booked online yesterday appointment within 1 hour & all dealt with precisely & professionally
Good customer relations
I would like to thank Emily and Kevin for their help by fixing my spectacles and good advice.
Very friendly and reassuring staff throughout my appointment.
LEIGHTONS opticians and hearing care Beth was amazing. My shades had been damaged through heat which was in the case Wuthering and heat left a residue all over my expensive Parda sunglasses. I went to our local opticians and inquired about getting them clean as they were really Damaged,
Beth one of their assistants took the glasses thoroughly clean them put them in a machine was very nice with excellent customer service, she was very friendly super helpful and did not charge me any money,
Thank you so much Beth..! You are amazing and LEIGHTON opticians
I will definitely recommend your shop to everyone to go there and use all services and products
Thank you very much kind regards.
I would not recommend Leightons, on 2 occasions I have contacted them following several years of regular tests.
On the 1st, I had a pvd, although I didn’t know at the time they wouldn’t see me just suggested my Gp.
On the 2nd, this year I started having double vision in one eye after only 3 months since my last test, I was abroad and explained in some detail, they did not even reply! A test then showed a difference of .75 diopters from their test, maybe it has changed that much in a short time but their disinterest was appalling.
Everyone was very pleasant and helpful with constant and consistent advice. I felt listened to and values
Optician fantastic customer survey badly needs to be updated with a no applicable box.
We had a really lovely experience here. Mya and Aleksandra were warm and welcoming. Aruba was amazing with my son. She really made him feel comfortable and at ease during his first eye test.
Excellent customer service.
Plenty of parking.
The best of staff. Always have time for you. No hard selling.
Informative
Knowledgeable staff, a pleasant experience from Amar, Molly and Ed
Toby is very patient and helpful. He is professional and inspires confidence. I am grateful and would highly recommend your company which provides such good service.

Reply from Leightons Opticians & Hearing Care

Reply from Leightons Opticians & Hearing Care

Reply from Leightons Opticians & Hearing Care
Excellent personnel, friendly, pleasant manner both from people carrying out the eye tests and from the person discussing a change of lenses and maybe new frames. Very clear and thorough explanations of everything.

Reply from Leightons Opticians & Hearing Care

Reply from Leightons Opticians & Hearing Care
Excellent service, polite, understanding staff.
I have every confidence in the advice and help given.

Reply from Leightons Opticians & Hearing Care
I had stripped a screw head on an old pair of sunglasses that I was very attached to. I took them into Leightons in Hempstead Valley shopping centre and Mark was very helpful. He removed the offending screw at zero cost. Many thanks Mark.

Reply from Leightons Opticians & Hearing Care
Really friendly staff who explained everything in a very positive manner. A great experience from start to finish.

Reply from Leightons Opticians & Hearing Care
Good experience with a helpful knowledgeable team

Reply from Leightons Opticians & Hearing Care
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