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LegalVision Reviews 

446
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, noting its efficiency and professionalism. Many highlight the staff's helpfulness, knowledge, and friendly approach, making interactions pleasant and supportive. Reviewers frequently commend the quick response times, emphasizing the team's responsiveness and promptness in addressing queries. Many customers appreciate the subscription model, finding it an excellent way to manage legal frameworks and cashflow without variable costs. This approach provides reliable and accessible legal support, making it particularly beneficial for startups and scaling businesses.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness, clear... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Subscription

Customers had ambiguous experiences with subscription services, with many praising the model for providing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently set up Membership with LegalVision for our new business, and it's been the best decision we've made. Simon, Rob, Sahil the entire team, are all so helpful, proactive, friendly and as a bus... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with LegalVision. We appointed them to manage a new commercial lease & agreement to lease. As a new business, dealing with legal requirements can be daunting, but Louise... See more

Company replied

Rated 5 out of 5 stars

From the outset, Michaela gave me a huge amount of confidence and reassurance that she would navigate a complex deal process with professionalism and ease. And that's exactly what happened. I always f... See more

Company replied

Rated 5 out of 5 stars

Louise and Paul at LegalVision were a great help in completing the lease for Doorsan’s new premises. They explained key elements of the contract clearly and helped itemise what parts of the building w... See more


Company details

  1. Law Firm
  2. Business Administration Service
  3. Business to Business Service
  4. Civil Law Attorney
  5. Lawyer
  6. Legal Services

About LegalVision

Written by the company

LegalVision is a commercial law firm built for SMEs and in-house teams. Across LegalVision Australia, LegalVision New Zealand and LegalVision UK, we provide unlimited legal support through a fixed-fee membership and use custom tech to deliver fast, affordable and business-friendly legal advice.

LegalVision’s membership model gives businesses predictable monthly pricing and on-demand, unlimited access to specialist lawyers, without hourly rates or surprise costs. We build our own custom technology to deliver high-quality legal support efficiently and at scale.

Our approach to modernising legal services has been recognised by leading industry bodies, including being named Asia-Pacific’s fastest growing law firm by the Financial Times and International Legal Firm of the Year finalist by Business Awards UK.

LegalVision’s experienced lawyers can assist with:

  • Business Sale and Purchase
  • Business Structuring
  • Capital Raising
  • Commercial Contracts
  • Data, Privacy and IT
  • Debt Recovery
  • Disputes and Litigation
  • Ecommerce and Online Business
  • Employment
  • Franchising
  • Health and Safety
  • Intellectual Property
  • Property and Leasing
  • Regulatory and Compliance
  • Startups

We believe in exceptional client service.

30 day trial period

30 day trial period
If you are a new client and aren’t satisfied with your LV Pro membership in the first 30 days, you can cancel your membership — no questions asked (less any disbursements paid on your behalf).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

446 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(446)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The solicitor I spoke to hang up on me…

The solicitor I spoke to hang up on me and my sister in a conference call when we challenged some of her theories. This person was very unprofessional and sounded inexperienced and clearly uncertain. Secondly, she did not prepare for the meeting and did not read over any email notes leading up to the meeting. I wanted to postponed the meeting a few days but the admin was adamant that they were prepared to talk to us on the same day. We just spent considerable time repeating ourselves and all this person could tell us is that it would be expensive to run the case. This is without doing any prior research. I then telephoned to make a complaint about being hung up on and they advised that the appointment was free, and like, what did I expect? When asked, they also could not confirm whether they had retained any of our financial documentation. This firm was referred to us so it's not as though we sought them out in the first instance. I see they are still touting their awards from 2021. That was 3 years ago. I wonder what has happened since then. Well I think we had a taste today.

22 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide, and we apologise for any inconvenience. If you would be open to discussing this further, please contact our client care team so we can address your concerns directly. Thank you for your feedback.

Rated 1 out of 5 stars

Misleading advice on the Gov.uk website contacted a company listed on the…

I contacted a company listed on the Gov.UK website for assistance in drafting a confidential agreement. They responded promptly the following day, offering one-off assistance and emailingq the required confidentiality agreement. However, I never received the email. When I asked for an explanation, a clerk informed me that the company only provided assistance to its members at reasonable rates and advised me to seek IP legal advice elsewhere. It is surprising to see a seemingly official government-affiliated company miss out on a potentially lucrative business opportunity without conducting a proper analysis.

15 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi there, we're sorry to hear about your experience when you contacted our team about your contract needs. We appreciate your feedback and will ensure better communication in the future. If you still require assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

It has been a pleasure working with…

It has been a pleasure working with LegalVision. They have been direct, to the point and quick to respond to our needs. Working across a range of legal documents they have completed all tasks within the required timeframes.

11 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We're thrilled to have provided you with a positive experience, Rebecca!

Rated 5 out of 5 stars

Satisfied client for almost 2 years…

Have been a client for almost 2 years now and everyone I deal with at LeaglVision are fantastic, very professional and courteous.

7 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We're truly grateful for your ongoing trust and loyalty over the past two years. It's been a pleasure assisting you!

Rated 5 out of 5 stars

Francis was brilliant.

Francis was very helpful, efficient and responsive when processing our visa. He made the whole thing very simple, kept us up to date at each stage and assisted with any challenges we faced. I would definitely recommend him and would be happy to work together again in the future.

29 February 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We're thrilled to hear about your positive experience with Francis! We look forward to assisting you again in the future!

Rated 5 out of 5 stars

I LOVE this business model

I LOVE this business model. Access to over 150 lawyers who are all specialised in particular areas, such an easy booking system and turn around times on projects is no later than 5 business days. Legal Vision are a pleasure to work with, I have two business' of which Legal Vision handle all our legals.

6 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Glad you're loving our model Callan! Making legal stuff easy is what we're all about. Thanks for trusting us with both your businesses. It's a pleasure working with you!

Rated 5 out of 5 stars

Excellent!

I have worked with several fantastic lawyers at LegalVision and I am always thrilled at the standard of work as well as the response rate. Their program is easy to use and provides access to lawyers with a broad range of expertise. In particular, those in the general contracts team have been amazing to work with and have helped develop new tailored contracts and revise old ones.

6 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

So glad to hear you've had great experiences with our team, Yulia! We're all about making legal matters easy and providing top-notch service. Looking forward to working with you more!

Rated 5 out of 5 stars

It has been 2 years in partnership with…

It has been 2 years in partnership with Legal Vision team. Still very helpfull, professional, smart and efficient. I had several different meetings with different lowyers for different topics on high level of quality. I totally recomend the.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Transforming Legal Support for Start-Ups

As a start-up based in Northern NSW, we have found Legal Vision's innovative and affordable legal support model to be of unparalleled value. Their professional and friendly team offers comprehensive assistance tailored for businesses like ours, ensuring peace of mind and enabling us to focus on growth. Legal Vision stands out for its service quality and its genuine commitment to supporting start-ups, making it an indispensable partner in navigating the legal complexities of business operations. Anyone seeking reliable legal guidance and support would highly benefit from Legal Vision's services.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

LegalVision made our product better.

We've been working with LegalVision for almost a year now. We have been incredibly impressed with the quality of advice we have received. In particular, Astrid's guidance and advice has been invaluable. Her expertise and commercial acumen have allowed us to build a much better product. When was the last time your lawyer helped you deliver a better customer experience? We're incredibly grateful to Astrid and the rest of the LegalVision team for their support of our business.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had a great experience working with Legal Vision. The team always helps and provides guidance on agreements and continual revisions in a timely manner. They are friendly and provide clear communication for our team.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We have been using Legal Vision for over 3 months now and they have helped us with rewriting terms for our SaaS business and several other legal aspects.

We have used many legal firms in the past and we feel the subscription model really does work well.

Everyone we have dealt with have been friendly and professional and all agreed work has always been delivered on time.

We are looking forward with working with them over the next 5 years and will always recommend them.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Astrid Rivalland is a fantastic lawyer

Astrid Rivalland is a fantastic lawyer, she is a valuable asset to Legal Vision. Her attention to detail and ability to "join the dots" between clients' various legal needs, and legal and commercial needs is second to none.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

An innovative delivery of legal service that meets needs

I stumbled upon LegalVisions services model after struggling to get the turn around time I was after from a brick and mortar law firm. I spoke with a representative and as a start up, it meant the world that I had a point of contact who was genuinely curious and excited for my business. Over the last year I have been able to achieve so much more enabling me to get the business off the ground quicker than I could have imagined. Legal was no longer a financial and mental hurdle!!

I’ve received great help and rapid turn around times for trademark support to policies to SLA’s and corporate structuring services not to mention the ease of having someone ask the right questions and stay on top of changes in the legal world and tell me what needs to be looked at. The additional educational resources and webinars are super helpful too. Thanks for making my business a reality.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

100% great expert value and end-to-end client experience!

As an early stage startup, I've been working with LV for 3 weeks now on a range of matters, and am extremely impressed with the professionalism, turn-around speed, diligence, and friendly client manner of every single team member so far. The LV system itself is well integrated, intuitive and simple to use. To top this all off, the cost certainty each month is a game-changer. 100% would recommend!

16 February 2024
Unprompted review
Rated 2 out of 5 stars

Requested a quote on some legal work

Requested a quote on some legal work, they push for a meeting for 30 mins, last just under an hour, only to be quoted between £33K - £52K on 3 and 5 year retained work,

Would have been helpful if you made me aware that you are not able to support with one of projects,

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Qulaity service, professional people.

I engaged LegalVision for a Franchise Agreement review and was impressed with their approach, calibre of resources and the quality of the output. The engagement was process was easy, they quickly understood what I needed and assigned a review team extremely fast. The feedback was delivered both as a document, but more importantly a free flowing session where we covered the contentious, or risk points og the contract itself. All for a price that was well within the scope of what I had expected. Highly recommend reaching out to LegalVision.

6 February 2024
Unprompted review

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