Legal Templates Reviews 

10,822
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,232 reviews, reviewers had a great experience with this company. Customers found the platform user-friendly, making it easy to navigate and input information, and appreciated the straightforward process for creating documents. Many highlighted the wide selection of professional, well-organized templates, with some specifically valuing the state-specific options. The service was praised for saving time and providing confidence in using proper legal documents, with many finding the guided questions helpful. However, some people were dissatisfied with certain aspects, such as the actual layout not showing during editing, requiring constant adjustments for line spacing and margins. A few reviewers also noted issues with product formatting, like incorrect margins or typos in automatically produced documents, making them unusable for specific needs. Additionally, some customers expressed frustration with the subscription model, feeling misled by free trial offers that required payment information or finding the subscription cost too high.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the legal templates and... See more

Website

Users describe ambiguous interactions with the website, with many customers finding it easy to navigate,... See more

Service

People report positive experiences with service, often finding it seamless and helpful for their one-time... See more

Product

Reviewers mention ambiguous feedback about product, with some finding it easy to use and helpful for creating... See more

Subscription

Customers had ambiguous experiences with subscription, with many appreciating the 7-day free trial and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was looking for an Addendum for a living trust and found this site offering free templates with 7 day free trial. Found what I needed and finished/downloaded. It was somewhat easy but didn't like th... See more

Company replied

Rated 4 out of 5 stars

I liked the amount of templates that were contained in the site. I didn't like that I had to subscribe and submit a debit card to use 1 template for a recommendation letter. I would consider using the... See more

Company replied

Rated 4 out of 5 stars

The forms were very easy to understand and fill out, but there was a typo in one of the pages that were automatically produced and I don't know if my last testament/will would have been valid, if I d... See more

Company replied

Rated 4 out of 5 stars

The legal documents and forms that you have on your website was most helpful. Although, navigating through them, like searching for the correct form, could’ve been a little more descriptive as to how... See more

Company replied


Company details

  1. Legal Services

Written by the company

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(10,822)

2,216 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Site was easy to understand

Site was easy to understand. Forms were very helpful. No problems with customer service which is refreshing.

6 July 2026
Legal Templates logo

Reply from Legal Templates

We're so glad to hear you found our site easy to understand and the forms helpful! It's wonderful that you had a positive experience with our customer service team. Thank you for your kind feedback.

Rated 5 out of 5 stars

very helpful

very helpful, thank you!

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're truly happy to hear that we could be of assistance. Thank you for your kind words!

Rated 5 out of 5 stars

The template was easy to use and…

The template was easy to use and download.

9 July 2026
Legal Templates logo

Reply from Legal Templates

We're so glad to hear that you found the template easy to use and download! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Excellent templates all I need

Excellent templates all I need

8 July 2026
Legal Templates logo

Reply from Legal Templates

We are so glad to hear that our templates are exactly what you needed! Your positive feedback truly makes our day.

Rated 2 out of 5 stars

I liked the way it performed but do not…

I liked the way it performed but do not trust it. It made me give a credit card info for a free trial. I have not given that out outside of PayPal or Google Wallet in some time but about an hour later my credit card was charged for a payment from insude if Canada. The only thing I can suspect which compromised my card is this site. No proof but no other explanation. If it walks and quacks like a duck...

5 July 2026
Legal Templates logo

Reply from Legal Templates

We're sorry to hear about your concerns, and we understand how alarming it can be to notice unexpected activity on your credit card.

We take the security of our users' information very seriously. Our payment processing is handled through trusted, PCI-compliant payment providers. While we understand why this timing may have raised concerns, we are unable to confirm any connection between your reported charge and our service.

We'd like the opportunity to look into this further and address your concerns. Our team will be reaching out to you via email shortly to gather more information and assist you. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Thanks folks for honoring your…

Thanks folks for honoring your contract of canceling when I need to. It was pretty seamless and the service worked for my 1-time purposes.

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're so glad to hear that the cancellation process was seamless and that our service met your needs perfectly for your one-time purpose. Thank you for your positive feedback!

Rated 3 out of 5 stars

I didn't like the fact that you…

I didn't like the fact that you couldn't preview the document before you had to put in your credit card.

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're sorry to hear that your experience didn't meet your expectations. We understand that not being able to preview a document before entering your payment information can be frustrating. We truly appreciate you taking the time to share your feedback, and we'll be sure to forward it to our team as we continue working to improve the user experience. Thank you again for your valuable input.

Rated 5 out of 5 stars

It was easy.

It was easy.

8 July 2026
Legal Templates logo

Reply from Legal Templates

Thank you for your review! We're glad to hear you found our service easy to use. We appreciate your support and hope to assist you again whenever you need us.

Rated 5 out of 5 stars

Constructed my Form and converted to…

Constructed my Form and converted to PDF form to print. Process was efficient.

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're so glad to hear that our process for converting your form to a printable PDF was efficient. We appreciate your positive feedback!

Rated 4 out of 5 stars
Legal Templates logo

Reply from Legal Templates

We're so glad to hear that our service met your needs and was helpful to you. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

Quick

Made it simple some changes are needed but it was easy to use

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're glad to hear you found it easy to use. We appreciate your feedback regarding potential improvements.

Rated 5 out of 5 stars

Easy to use

Easy to use. The only frustrating part is if it’s really free it should be free without obligations. Stopping the recurring fee was simple. Thank you

7 July 2026
Legal Templates logo

Reply from Legal Templates

We appreciate your feedback on the ease of use. We understand your perspective regarding the free aspect and the recurring fee. We're glad the cancellation process was simple for you.

Rated 1 out of 5 stars

Didn’t even work for a second I hate…

Didn’t even work for a second I hate apps that lie

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're sorry to hear about your experience, and we completely understand how frustrating that must have been. That's certainly not the experience we want our users to have. We'd like the opportunity to look into what went wrong and help resolve the issue. Our team will be reaching out to you via email shortly to gather more details and assist you. We appreciate your feedback and hope we can make this right.

Rated 5 out of 5 stars

i am not good at internet templates or…

i am not good at internet templates or programs but i limped through yours with help

8 July 2026
Legal Templates logo

Reply from Legal Templates

We appreciate your feedback and understand that navigating new programs can be challenging. We are always working to improve our user experience.

Rated 5 out of 5 stars

Easy to use

Easy to use the service and get my lease ready

6 July 2026
Legal Templates logo

Reply from Legal Templates

Thank you for your wonderful feedback! We're delighted to hear that our service made it easy for you to get your lease ready. We truly appreciate your support!

Rated 5 out of 5 stars

It was easy to find and customize the…

It was easy to find and customize the form I needed. The step-by-step questions made it a breeze.

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're so glad you found it easy to locate and customize the form you needed, and that our step-by-step questions made the process simple. Thank you for your positive feedback!

Rated 1 out of 5 stars

I cannot believe that to get an IRS…

I cannot believe that to get an IRS form I have to work with your company when I pay taxes to the government that I am trying to communicate with. Thank you for allowing me to spend more time on this than needed.

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're sorry to hear about your frustration, and we understand how confusing this experience must have been. Our goal is to provide easy access to legal and tax-related document templates, but we understand this may not have matched your expectations. We'd like the opportunity to learn more about what happened and see how we can help. Our team will be reaching out to you via email shortly to assist further. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Simple to Navigate

Honestly it's very simple - ease of use. Clear instructions and easily find the document I needed.

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're so pleased to hear that you found our service easy to use and that the instructions were clear! It's wonderful to know you could easily find the document you needed. Thank you for your positive feedback.

Rated 5 out of 5 stars

Was super easy and explanatory

Was super easy and explanatory. Loved it!

8 July 2026
Legal Templates logo

Reply from Legal Templates

We're so happy to hear that you found the experience easy and explanatory. Thank you for taking the time to share your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look