Hello, today, saturday 12/02 at 6.23 pm it is OK easy ro use. But yesterday, Fryday dec 1 st at 10 pm I did the manipulations, valid on my baking application, it seems OK, THEN nothing and eror me... See more
Company replied
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See what reviewers are saying
My account got blocked when trying to get the money, almost a week passed and still no signs of my account being unblocked. The Client service was quite responsive, in the person of Lucie, until it... See more
Company replied
For the pot for "Aidez Myrto attaquée par Corinne Lepage / Help Myrto sued by an antinuclear icon", you keep the money a very long time for "verifications", far longer of normal, and without reasons.... See more
Company replied
I had a great experience sending money with Leetchi.com. It allowed me to support my colleagues quickly and easily, making it perfect for sending gifts. The payment process was fast, with minimal info... See more
Company replied
Company details
Written by the company
Leetchi.com est la cagnotte en ligne sécurisée pour organiser des dépenses à plusieurs : anniversaire, pot de départ, mariage, week-ends entre amis… Et pour réaliser des projets solidaires ! Notre mission est de mettre la générosité à portée de main. Le service est accessible à toutes celles et ceux qui rêvent de réaliser un rêve grâce à la force du collectif. En quelques clics, créez une cagnotte, personnalisez-la et invitez vos amis à y participer. Créé en 2009, Leetchi est aujourd'hui le leader des cagnottes festives et solidaires. 22 millions d'utilisateurs nous font déjà confiance.
Contact info
Paris, France
- leetchi.com
4.2
Great
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
message impossible to modify
It's practical, but when you want to modify the message, you can't!!!
30 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
We're very sorry about this.
Leetchi feeds off your feedback, and I'll pass this on to our dedicated team.
Have a nice day,
Alice
Fast but payment page not secured
Fast to make the participation.
But the payment page is not secured.
I also do not appreciate that date of birth is mandatory, it looks that the data will be used to be resold...
26 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
First of all, I'd like to assure you that our platform is 100% secure and that your participation was trouble-free. We have advanced protocols to guarantee this.
Concerning the date of birth, Leetchi is a financial service subject to certain obligations. These stipulate in particular that participation and the creation of a money pot must be reserved for people of legal age. We are therefore obliged to collect the date of birth of participants in order to ensure that they have reached the age of majority. More generally, user data is collected for legal purposes only and is not used for any marketing purposes.
Have a nice day,
Alice
Difficult to get the money given
4 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Patrick,
I would like to apologise for the difficulties encountered with our service.
Could you please reply to the Trustpilot contact form that I have just sent you?
Update:
Thank you for your reply.
I see that your entry has been validated and that the money pot for the beneficiary's birthday has been spent without a hitch.
Could you please be a little more specific about your feedback so that we can make the necessary corrections to improve our service?
Have a nice day,
Alice
Flawless experience
The contribution took me less than 2 minutes.
The website seems safe and looks good.
17 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Phil,
Thank you for taking the time to write us this review.
We're delighted that your participation in the money pot went well, and we hope to see you again very soon!
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Hello Laurent,
Thank you for your confidence.
We couldn't have said it better ourselves!
Have a nice day,
Alice
Easy to use and safe.
Easy to use and safe.
To improve , in the future, it would be good to receive, without request ,the payment receipt
10 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Philippe,
Thank you for taking the time to leave us this feedback.
Leetchi feeds off your feedback, and I'll pass this on to our technical team.
Have a nice day,
Alice
High fee and personal data
I don't understand why so many people use Leetchi though the fees are high.
And why does leetchi request our birthday ? It is a very bad practice and I hope many people like me give wrong birthday date!
5 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Anon,
Please note that our pricing policy is designed to offer :
-A 100% secure platform for your data and transactions
-Teams based in France and available 6/7 days a week
-Checks and investments to ensure that your generosity is in safe hands.
For your information, Leetchi is a financial service subject to certain obligations. These stipulate in particular that participation and the creation of a fund must be reserved for people of legal age. We are therefore obliged to collect the date of birth of participants in order to ensure that they have reached the age of majority.
More generally, user data is collected for legal purposes only and is not used for any marketing purposes.
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Hello Vincent and Carmen,
Thank you for your trust.
We couldn't have said it better ourselves!
Have a nice day,
Alice
Payment methods from the stone age and rated insecure
I had to negotiate 2 times with MasterCard to donate because the website is seen as unsafe. AMEX not accepted. Others may give up on these obstacles.
And why not Paypal, ApplePay, Gpay etc? I find it most unsecure to enter credit card data into a web form.
4 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Folko,
Thank you for taking the time to leave us this review.
For the moment we only accept Visa and Mastercard bank cards (French or foreign).
But Leetchi feeds off your feedback, so I'll pass on your feedback to our technical team.
Have a nice day,
Alice
How expansive it is !
How expansive it is ! For such a minor service !
Making money such easy is not honnest (without cleer warning on fees, but in unreadible contracts)
3 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Marc,
I'm sorry that you perceive our pricing policy in this way.
You should know that it enables us to provide :
the security of your transactions,
verification of money pots
teams available to help you 6/7 days a week
a service dedicated to protecting your generosity.
Our pricing policy is clearly indicated on our website: https://www.leetchi.com/en/fees
Have a nice day,
Alice
Simple et efficace.
3 January 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Apollinaire,
Merci d'avoir pris le temps de nous laisser cet avis.
Nous n'aurions pas dit mieux !
Belle journée,
Alice
Trustworthy and easy to use
27 November 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour,
Nous vous remercions pour votre confiance.
Nous sommes ravis que votre première participation se soit bien passée
On espère vous revoir très vite !
Belle journée,
Gilbert
Impossible de faire une modification…
Impossible de faire une modification pour enlever l’anonymat il n’y a pas cette option
Dommage
17 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour,
Merci pour cet avis.
Vous avez la possibilité de modifier la visibilité de votre don : il suffit de vous connecter à votre compte Leetchi puis de vous rendre sur la cagnotte.
Belle journée
Alice
Reply from Leetchi.com - la cagnotte en ligne
Hello Alena,
Thank you for your trust.
The whole team hopes to see you soon on Leetchi.com.
Have a nice day
Alice
untrustworthiness
After a first payment with my credit card, the web page of Leetchi.com warned me that there was a problem and suggest to restart the process.
Few seconds after, I made a second payment with a process in which all the identification fields were already fulfilled, payment which was correctly validated.
Finally I have been debited twice !!!
13 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
We're sorry that your experience wasn't entirely satisfactory.
I invite you to contact customer service: serviceclient@leetchi.com.
One of my colleagues will get back to you as soon as possible to help you.
Have a nice day,
Alice
Good app and easy to use
Good app and easy to use.
However, there is a problem in the messages when you use “&”
13 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Denis,
Thank you for taking the time to leave us this review.
Leetchi learns and improves from your feedback.
I'll share this with our technical team.
Have a nice day,
Alice
Very good and clear presentation !
11 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Diane,
Thank you for taking the time to leave us a review.
We remain at your disposal should you need us.
Have a nice day,
Alice
It's very expensive
It's very expensive: 6% for the first 10 000 Euros is really too high. There are other alternatives much less expensive.
9 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Nicolas,
I'm sorry that you feel this way about our pricing policy.
It allows us to have :
-An even more secure platform for your data and transactions
- A service that's accessible to all and suited to all needs
-Teams based in France and available 6/7 days a week.
Yes, we have a 6% commission, but thanks to this we can guarantee :
0 commission for savings of <€100
1.5% for money pots over €10,000, compared with 2.9% up to €200,000.
Have a nice day,
Alice
Dommage qu'il n'y est pas de retour…
Dommage qu'il n'y est pas de retour possible lorsque l'on a validé sa participation et que l'on s'aperçoit que l'on s'est trompé sur la l'option anonyme ou pas.
8 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Valerie,
Merci pour cet avis.
Vous avez la possibilité de modifier la visibilité de votre don en vous connectant et allant sur la page de la cagnotte.
Belle journée,
Alice
I didn't want the amount of my…
I didn't want the amount of my contribution to appear, so I was very careful to check the box "no amount appears"... and the first thing I saw was. .. the amount of what I gave. Never again Leetchi!!!
6 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello
We regret that your experience has not found full satisfaction.
I report this to our technical team for investigation
Have a nice day,
Alice
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