Lee's Plumbing and Heating Reviews 

235
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, reliable, and professional, often highlighting the team's promptness and thoroughness in completing various jobs. Many people appreciate the staff's personable, friendly, and knowledgeable approach, making interactions pleasant and building trust. Reviewers also frequently mention that the pricing is competitive and fair, offering good value for the excellent service provided. The consistent quality of work, combined with clear communication and a willingness to go the extra mile, leads many to recommend this company highly and use their services repeatedly.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Price

Users describe positive interactions with price, with many reviewers finding the quotes reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just posted a review, I didn't expect to be repeating the exercise so soon. However, I had to call on Chris again for a central heating failure (failed two port motorised valve). Very rapid re... See more

Rated 5 out of 5 stars

We have used Chris’s company for years. He’s done everything from a complex oil to gas transition, fitted a new boiler, serviced our Aga, replaced radiators, fitted thermostats and fixed leaking taps.... See more

Rated 5 out of 5 stars

We have used Lees Plumbing and Heating several times now. Communication is easy all staff polite and friendly. Work is always of a very good quality, no mess or rubbish left behind. We will continue t... See more

Rated 5 out of 5 stars

I recently sent an email and left a message on the phone in a panic as my heating had failed and didn’t know how to solve the problem. ( not technically very able) Chris immediately called back and... See more

Company replied


Company details

  1. Gas Installation Service
  2. Plumber
  3. Property Management Company

Written by the company

We have been established for over 15 years within the plumbing and heating industry. We provide domestic and commercial services to individuals, landlords, businesses and builders. Our services include: Boiler installations Boiler services Landlord certificates Power flushing Boiler breakdowns & repairs Bathroom design & installation Kitchen design & installation Oil LPG We can quickly and efficiently deal with your plumbing and heating requirements. Quality of workmanship and safety are paramount on every job. We have attained Worcester Bosch Accreditation and hold Public Liability Insurance to give you peace of mind. Please check our Checkatrade, Google, Worcester Bosch and Facebook profile.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(235)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A company that actually phones you back…

A company that actually phones you back if they can't pick up your call!
Helped us out in an emergency with same day visit and correction of the issue.
Would highly recommend to anyone needing boiler service (our only experience with the company)

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Lee’s plumbing & Heating

Have had Chris & Sam for many years to service my boiler, just had two radiators. Great service, very polite, nothing is to much trouble, would highly recommend

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Local, reliable, polite, tidy and professional

Needed a minor boiler repair and service from a local plumber. Text Chris and got a quick response with early availability. He text back asking for boiler serial number so he could check parts prices and provide accurate estimated costs up-front. I was happy with the estimate and availability, booked in and repaired within 3 days. Sam visited on the day was exceptionally polite, efficient and explained all aspects of the problem and repair. I got Lees Plumbing details from the Worcester Bosch website such as our boiler is.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chris Lee has provided an excellent service, both on boiler servicing and a later call out, unrelated to the servicing. Chris is personable and very professional. His prices are very competitive and he goes the extra mile to look after his customers. We would highly recommend him.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Chris informed me my annual boiler…

Chris informed me my annual boiler service was due and within 3 days a visit was arranged and Sam arrived (early) to do the service. He was his usual friendly self and completed the job in good time. A minor fault was noted and should be repaired quickly. As ever a pleasure to use Chris’s company.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

And again!

Having just posted a review, I didn't expect to be repeating the exercise so soon. However, I had to call on Chris again for a central heating failure (failed two port motorised valve). Very rapid response despite only phoning at 17.45. Fortunately he had a replacement part with him so sorted it out by 19.45!
As always, polite and friendly.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great all round plumbing service

Great service all round. We have used Lee's plumbing for a very long time for our plumbing needs and also recommended him to family and friends. Service is second to none. Reliable, knowledgeable and trustworthy are the three words that sum Chris and his team up.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Honest sound advice

Chris went the extra mile to arrange a plumbing and heating check for me ahead of a house purchase. He was very thorough, professional, and trustworthy and took the time to explain everything clearly and provided honest, sound advice that helped me make informed decisions about any potential future issues.
Thank you so much for all your help — I would have no hesitation in recommending Lee’s Plumbing and Heating Services.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service.

First time to use Lee’s P and H for servicing of my boiler. The work was carried out by Sam who was extremely thorough, replaced parts where necessary with a full explanation and left me confident that my boiler is in the best condition for another year. I will definitely be using them again next year.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

We have used Lees Plumbing and Heating…

We have used Lees Plumbing and Heating several times now. Communication is easy all staff polite and friendly. Work is always of a very good quality, no mess or rubbish left behind. We will continue to use them in the future. They have completed a variety of jobs for us from small plumbing repairs, servicing the boiler and refitting a bathroom. Very knowledgeable and great advice.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend Chris

Chris replied promptly to us and fixed an appointment to come and service our boiler. He was not only very thorough but very pleasant and efficient. He was a pleasure to have in the house and left no disruption or mess whatsoever. His work and expertise represented really good value for money.

17 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look