Leesa UK Reviews 

1,495
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more

Rated 1 out of 5 stars

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more

Company replied

Rated 1 out of 5 stars

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more

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1.8

Poor

TrustScore 2 out of 5

1K reviews

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1.8

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(1,495)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I was delighted with this mattress

I was delighted with this mattress. It was perfectly comfortable and I would love to have kept it. There was a chemical kind of smell for the first couple of days but after that I couldn't smell it. However my husband must be very sensitive as he couldn't tolerate it and it made him wheezy - even after several weeks. We reluctantly contacted the Company and their customer service was absolutely excellent. They refunded our money and donated the mattress to charity. I have given five stars as I still think they deserve it.

8 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Paul,

Thank you for reviewing your experience and the 5 stars.

The Leesa Team

Rated 5 out of 5 stars

I love my Leesa!

Very fast delivery, easy to unpack and install onto my bedframe on my own and the most comfortable, supportive, high quality mattress I've ever owned. I love my Leesa!

8 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Ames,

We really appreciate the review, thank you!

The Leesa Team

Rated 5 out of 5 stars

Feels like a hotel bed

The comfiest mattress I have owned. It feels like a hotel bed. Worth every penny!

4 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Felicity,

Such a compliment, thank you!

The Leesa Team

Rated 4 out of 5 stars

Excellent product

Excellent product . Only downside was the lingering smell of the mattress which went on much longer and stronger than expected.
Delivery was perfect and easy to unpack.

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Graham,

Sorry you experienced a longer than average 'new' smell. Thank you for the review.

The Leesa Team

Rated 5 out of 5 stars

Can’t wait for bedtime!!

This is our second purchase of the Leesa mattress. The first time 3 years ago and more recently for the guest room. I suffer with a bad back and this mattress is perfect for me. Firm yet so comfortable. I can’t wait for bedtime!!

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi LC,

Thanks for taking to the time to leave this great review.

The Leesa Team

Rated 5 out of 5 stars

A lovely comfortable mattress

A lovely comfortable mattress . Sleeping very well on it !! Bought one because my daughter has one and recommended it .

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Cradle Days,

Thank you for the 5 stars!

The Leesa Team

Rated 5 out of 5 stars

First of this type of mattress we have…

First of this type of mattress we have bought, it is so comfy and you don’t roll together. Sorted my husbands achy back too, bonus !

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi there,

Thanks for taking the time to review your mattress.

The Leesa Team

Rated 5 out of 5 stars

This was the 2nd mattress we bought

This was the 2nd mattress we bought. The first, from another reputable brand, felt cheap and was not comfortable. This mattress ticked all the boxes. Very comfortable, medium firm but soft top layer. All round 5 stars on quality, price, delivery etc

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Austin,

Thank you for your custom and great review.

The Leesa Team

Rated 4 out of 5 stars

7/10 firmish mattress

Would say it’s 7/10 rather than 4/5 stars. All in all a nice mattress. We got this as I used to get back, hip and shoulder pain when I woke up now I only have back pain (side sleeper), so it’s eliminated 2 out of 3. The smell lasts longer than you would imagine (over 2 months now) but it is very subtle and no where near as strong as when we first got it. From my wife’s perspective she has a much better sleep now and finds it very comfortable. It’s a reasonably firm mattress which is what we wanted. You can’t really go wrong with the 100 day guarantee if you don’t like it they will collect it for free and give you your money back.

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Andy,

Thanks for reviewing your Leesa experience.

The Leesa Team

Rated 5 out of 5 stars

Excellent Product

Great bed I’ve tested a lot Before we got this one and this is the keeper had this one for a few months now and still now I get in it and I’m gone
I should say there is a smell once opened but this is normal and goes after two days I think it’s because it’s vacuumed Pact

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Damien,

We are grateful for the review.

The Leesa Team.

Rated 5 out of 5 stars

Utter brilliant mattress

Utter brilliant mattress. Does my back a world of good with out exaggeration it's got to be the best mattress on the market thanks guy

3 October 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi SJ,

We really appreciate you leaving this review, thank you.

The Leesa Team.

Rated 5 out of 5 stars

Really comfortable Leesa mattress

Really comfortable Leesa mattress. Perhaps slightly hotter than your regular mattress but worth it for the comfort. Great value for money.

27 September 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Lauren,

Thank you for taking the time to review us.

The Leesa Team.

Rated 4 out of 5 stars

very Comfortable

The mattress is amazing however the box it arrived in was very badly damaged and the mattress has a very distinct smell that is still present 8 weeks later. I will be keeping it though as it’s so comfortable

26 September 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Amanda,

Thank you very much for leaving a review.

The Leesa Team

Rated 5 out of 5 stars

Brilliant mattress

Brilliant mattress, good value absolutely love it

26 September 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Lesley,

We really appreciate the 5 stars, thank you.

The Leesa Team

Rated 5 out of 5 stars

Leesa is so comfortable & quiet (if…

Leesa is so comfortable & quiet (if that makes sense?). A more restful night due to no movement & roll together with your partner. My only ‘complaint’ is the faint smell.

26 September 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Sharon,

Thanks for sharing your experience.

The Leesa Team

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