LEDSupply Reviews 8,633

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the excellent quality of the products received, often highlighting that items were exactly what they needed. Many appreciate the fair pricing and the promptness of shipping, with some orders even arriving ahead of schedule. People also commend the knowledgeable staff for their helpfulness in product selection and support. However, some customers also noted issues with shipping delays, particularly when expedited options were chosen, and a few experienced problems with certain product components like clips or connectors not working as expected. There were also occasional mentions of products being out of stock, leading to longer wait times, and some found the website's product information inconsistent, making comparisons difficult.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the excellent quality and fair price... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, frequently highlighting the excellent products and parts, with... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and fast,... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found the prices to be fair,... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered the LED Retrofit Kit for Outdoor Light Fixtures Options: Color Temperature : 3000K Warm White It was easy to order. The shipment took a while because it was out of stock. However when it... See more

Rated 5 out of 5 stars

After doing some basic research I was able to figure out the products I needed to make a kit that would be perfect for my custom whiskey cabinet shelf lighting. I had a few questions and customer serv... See more

Rated 5 out of 5 stars

Top notch service! LED supplies customer service support was outstanding! I didn't have to wait for the service member to assist - between looking for a comparable part, sourcing one, and purchasing i... See more

Rated 5 out of 5 stars

Dave McGalliard was very helpful when we needed to change our order. He explained the process and assured me it would be taken care of. He was right, thanks Dave! The item was on backorder, but came a... See more

Rated 5 out of 5 stars

I am very happy with LED Supply. I am adding LED white-tunable lighting to the backside of the face frame of a display cabinet. LED Supply has the LED strips that can be cut to length and already ha... See more

Rated 5 out of 5 stars

Readily available tech by phone who were able to answer my questions quickly. A rare and valuable resource in today’s online shopping. It is a pleasure to do a simple driver replacement and get to... See more

Rated 5 out of 5 stars

I've used this company for years. I don't know much about LED tab lights but LED Supply has excellent how to videos and written descriptions of how to assemble a custom system. And if you need help th... See more

Rated 2 out of 5 stars

I purchased RGB LED strips to light our external cross on our Church steeple. After various issues we finally got the cross lite only to find out that the LED lights started to flash multiple colors... See more

Rated 5 out of 5 stars

Fast shipping and great product, two reels of waterproof warm-white LED flex strip. The added mounting clips made the install as easy as it could be. Already had a LED driver and dimmer so once conne... See more

Rated 1 out of 5 stars

The beetle clips didn’t work , the aluminum track could be slightly larger to accommodate the plastic lens, the tape strip and lens cover don’t fit well together , their is not enough wiggle room to s... See more

Company replied

Rated 4 out of 5 stars

I placed an order that included expedited shipping. I frequently checked the tracking number and the package wasn’t being picked up. I contacted led supply and after a week it was determined that my o... See more

Rated 5 out of 5 stars

Wife kept nagging me about repairing a street type lantern we bought from Costco a while back. I researched and found that I could change the LED Starter to repair it, but where to get a replacement?... See more

Rated 5 out of 5 stars

Website provided all the specs I needed and suggested the correct accessories to order. Product was shipped as advertised and arrived ahead of time. I can't vouch for the product itself since it will... See more

Rated 5 out of 5 stars

The replacement Light sensor and LED light board are perfect aftermarket replacements to allow me to keep my house lights and not have to replace them. Great instruction sheet also. Simple but effecti... See more

Rated 5 out of 5 stars

Haven't yer received the latest order, but past experiences have been entirely satisfactory. I am very happy with the quality and price of products that I have received. Clear instructions included wi... See more

Rated 5 out of 5 stars

I needed a very minor item as a replacement and have little knowledge of electrical . . . anything! The website is extremely easy to navigate, no tricky issues and so I was confident to order and shi... See more

Rated 5 out of 5 stars

Excellent service on website in order to find the power module I needed, along with detailed wiring instructions. When they say order by 3:00 and ships today, they mean it. I ordered at 2:56 and a few... See more

Rated 5 out of 5 stars

LED SUPPLY staff are very knowledgeable about available products for repair kits for out of stock lamps. Thus keeping America illuminated. Thank you 😊

Rated 5 out of 5 stars

Quick delivery. Product looks well made. In my application, as a replacement, installation was easy. Whiteness/brightness is always a challenge for me when doing a DIY partial replacement but thi... See more

Rated 5 out of 5 stars

Ordered two plug-in LED strip lights. One was DOA, but was replaced quickly by LEDSupply. Otherwise the products seem to work great and are perfect for my under cabinet application.

Rated 5 out of 5 stars

Dave McGalliard from Technical Support & Sales was very helpful with designing the lighting for my project. absent Dave's help, i would've purchased from a lower cost vendor.

Rated 5 out of 5 stars

Replaced the LED lights in our Costco purchased outdoor lights. LEDSupply made it easy. More $ thank I wanted to spend, but it was easy to find the right parts, purchase, fast shipping, they give in... See more

Rated 5 out of 5 stars

Scott was very patient on the phone with me as a beginner with LEDs and electronics and were very helpful in recommending the right LEDs for our project. The LEDs are perfect and shipped very quickly... See more

Rated 2 out of 5 stars

Customer service was great…Unfortunately, one of the 2 36” strands I ordered was only half lit.. thankfully we were only using half (18”) of the strip so it worked out.

Company replied

Rated 5 out of 5 stars

We have ordered from LED Supply before, and they had all our info on hand and made it very easy to make another upgrade possible at low cost and high impact.

Rated 5 out of 5 stars

Product was exactly what I needed, purchase process was efficient and easy, shipping was fast and tracked. Couldn't ask for anything more for a simple, single-item purchase.

Rated 5 out of 5 stars

LEDSupply had the nine volt connectors that I needed to run a small air pump. The price for five connectors was very reasonable and of good quality. Shipping was prompt and I will order from them agai... See more

Rated 5 out of 5 stars

Parts were of good quality. Wiring instruction were clear, accurate and easy to follow. Replacement LEDs were almost exactly the same lumen level and Kelvin temp as the original.

Rated 5 out of 5 stars

Great company with people that go out of their way to help. Want leads soldered on? - they'll do it for a very small charge. Confused about the electronics? They take time to explain. Very reasona... See more

Rated 2 out of 5 stars

Splices don't work with 20 gage 2 conductor wire. They fail to pierce the insulation. Ordered 22 gage wire. Hopefully this will work

Rated 2 out of 5 stars

The item was too large for what I needed, item was so large my unit wouldn't close . Company was way off base.

Company replied

Rated 5 out of 5 stars

For starters when I called a person answered the phone, that alone is a great start. I told them what I wanted to do but didn't know for sure what to order so they took my email and sent me a link... See more

Rated 5 out of 5 stars

Absolutely amazing staff very acknowledge of the products they sell and helpful to get them to work anytime I called my my questions were answered fully. Highly recommend this company.

Rated 5 out of 5 stars

Never thought that I would get a real competent tech on the line just like that, explained my problem, was sent the part that fixed it, all in 3 days. It cannot be any better anywhere.

Rated 5 out of 5 stars

Friendly person on the phone. He was helpful and was able to look up an order from several years ago so I could order another one. My order arrived on time

Rated 5 out of 5 stars

The ordering was easy. The web site for a novice was easy to navigate. The parts that I needed were not in stock, was notified right away about it. The length of time that they stated and the delivery... See more

Rated 5 out of 5 stars

Great products at a fair price. Customer service is fantastic and helped me choose the right parts for my project. 4th time using them with the same ending. Excellent all the way around.

Rated 4 out of 5 stars

Honest about the long lead time. I placed an order back in August, and I promptly got an email saying the unit was backordered (should've been listed as out of stock) and wouldn't ship until the end... See more

Rated 5 out of 5 stars

The very informative information explanations provided and also the questions/answers area helped. I have not installed the lights waiting for new kitchen cabinets to be built, I will post again i... See more

Rated 4 out of 5 stars

They had exact parts needed for exterior led light repair with reasonable pricing. A person actually answered the phone when I called and was very helpful. Website had detailed repair instructions fo... See more

Rated 5 out of 5 stars

Great product at a great price. Shipping was quick and arrived well packaged. The battery pack and LED strip work well together and were easy to set up in an area that doesn't have power readily avail... See more

Rated 5 out of 5 stars

LEDSupply provids helpful articles about how to accomplish what I want to do. When I called customer service with some questions they were quick and responsive.

Rated 5 out of 5 stars

Each time i ordered something with Ledsupply, It was shipped in a few days at a reasonable price and it was exactly what i needed

Rated 5 out of 5 stars

Even though USPS lost the shipment - it eventually arrived - that's more on USPS. LED Customer Support filed a claim with USPS when brought to attention the shipment seemed to be stuck somewhere with... See more

Company replied

Rated 5 out of 5 stars

Amazing service and quality parts! I needed to order replacement parts for a deadline, but there was an issue with my account (my fault). After a call to customer service, they had everything fixed in... See more

Rated 5 out of 5 stars

Think I got everything I need for my project but I know where to look if not. Otherwise you website has pretty much everything I need like connectors and power supplies.

Rated 1 out of 5 stars

Placed order May 22nd and still have not received as of July 26th. It would be nice if they would at least send me updates on the status. Nope, not LEDSupply! Just one excuse after another why we h... See more

Rated 5 out of 5 stars

Had trouble synchronizing my remote. My call to customer service was answered promptly and the technician was able to guide me through it. You guys are great.

Rated 5 out of 5 stars

Easy to navigate your website Easy to order Very fast delivery during the holiday season madness The product is exactly why o desired

Rated 5 out of 5 stars

Fast and easy to order. Prices are fair and your website even offers explanations and guides and recommendations. Thank you so much!

Rated 3 out of 5 stars

I am generally happy with the LED strip lighting that I purchased. I do think the shipping charges were high especially given that many suppliers reduce or eliminate the shipping charges when the... See more

Rated 5 out of 5 stars

I got exactly what I ordered, unfortunately, it wasn't what I need. LEDSupply gave a full refund per their refund policy.

Rated 1 out of 5 stars

Order #381165 - I ordered twelve feet of 20 gauge 2 conductor wire and received 22 gauge wire instead. I wasted nine of the GL-10MMXX-2B beetle clips before I figured out that the beetle clips will... See more

Company replied


Company details

  1. Lighting Store
  2. Electronic Spare Parts and Components Store

Written by the company

LEDSupply is the online store with everything for your LED Project. Boasting the largest selection of LEDs, LED drivers, optics, heatsinks and kits from top brands; LEDSupply helps find the perfect product, at the right price for any application. With this extensive selection and our superior customer service, our online store makes it easier than ever to find the right LED components for your needs.

LEDSupply - Since 2002

Written by the company

Over 50,000+ Orders Shipped
Whether you're thinking about buying or you've already made a purchase, our Sales and Tech Team is here to help. We're always eager to find you the perfect product and answer any questions you have. When you place your order, we'll update you on the status and tackle any requests you have.

Fast & Free Shipping

Order Before 3PM EST For Same Day Shipping!

Order Before 3PM EST For Same Day Shipping!
Here are a few reasons why we're confident you'll become a lifelong LEDSupply shopper: Selection: We have a large selection and variety on the web for any LED product you can think of. As one of the largest online retailer of LED products, we additionally offer everything from drivers, optics, heatsinks and accessories. It's easy to find exactly what you're looking for among our thousands of choices with only a few clicks. And if you ever want help, you can always call, email, or chat with the Sales Team. Service: Whether you're thinking about buying or you've already made a purchase, our Sales and Tech Team is here to help. We're always eager to find you the perfect product and answer any questions you have. When you place your order, we'll update you on the status and tackle any requests you have. Quality: We sell merchandise from the top brands in the world, from Cree LEDs to Carlo Optics to LUXdrive LED drivers. We stand behind the quality of our products, which is why we provide Quality Ratings for everything we sell and will replace anything that's not up to par.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick and Correct

The 12VAC to 12VDC converter easily fit in the exing power supply box to allow me to convert from incandescent to LED under counter lights.

21 January 2026
Rated 3 out of 5 stars

Clean up your promotion pop-ups onyour website

Product is great. I've installed, looks good, and am really happy with it. BUT: I felt like I really got screwed on two fronts:

1) I get onto the website and a pop-up of 5% off and free shipping appears. Very appealing, but apparently in the fine print, my order didn't qualify for the free shipping and I didn't catch before placing the order. Buyer beware, that's on me, I get it.

2) Because I thought I was getting free shipping when I placed the order, I failed to notice that it it defaults to FedEx 2 day. Not the USPS so you have the opportunity to upgrade, but the bend over rate as a default.

So for a small order with 8 oz. of product I was pleased to place at a fair price of roughly $45, imagine my surprise when I opened the order confirmation email after the weekend past and discovered the total came to roughly $76.

I called the company on Monday, and they were apologetic, but it had already shipped. I got completely soured on what started out as a great experience.

19 January 2026
Rated 5 out of 5 stars

Lost shipment by USPS and how LEDSupply helped.

Even though USPS lost the shipment - it eventually arrived - that's more on USPS. LED Customer Support filed a claim with USPS when brought to attention the shipment seemed to be stuck somewhere with USPS, and then issued a new shipment once verified lost with USPS (but the same day the original USPS shipment arrived). Cameron in customer support at LEDSupply was helpful through the USPS delays.

5 January 2026
LEDSupply logo

Reply from LEDSupply

We’re very sorry for the delay on behalf of USPS. We’re glad you reached out and let us know about it, and we’re happy to hear your package has now been delivered and everything is all set. Thank you for updating us on this issue. Please let us know if you need anything else.

Rated 5 out of 5 stars

Great product at a great price

Great product at a great price. Shipping was quick and arrived well packaged. The battery pack and LED strip work well together and were easy to set up in an area that doesn't have power readily available. Thanks!

1 January 2026
Rated 1 out of 5 stars

The beetle clips didn’t work

The beetle clips didn’t work , the aluminum track could be slightly larger to accommodate the plastic lens, the tape strip and lens cover don’t fit well together , their is not enough wiggle room to slide the lens cover on easily!!!! I found after sliding one cover on that the tape strip has to be perfectly placed in middle of track!! I called about beetle clips and they said they would send a video they never did, I believe there are other products easier to work with I’m still trying to finish up, way to may hours into it!!! Very unsatisfied!!

1 January 2026
LEDSupply logo

Reply from LEDSupply

Thank you for your feedback — we’re sorry to hear the installation has been frustrating. Based on follow-up troubleshooting, it sounds like the wiring was contributing to the issue with the connectors, and we're glad that’s been identified. Regarding the diffuser lenses, they are designed to snap into place rather than slide — this tight fit is intentional so the lens stays securely in position. That said, using a small amount of lubricant (like soapy water) along the edges can help center or reposition the lens during install. We appreciate your input and are here to help if you need anything further to get the project finished.

Rated 5 out of 5 stars

Great products at a fair price

Great products at a fair price. Customer service is fantastic and helped me choose the right parts for my project. 4th time using them with the same ending. Excellent all the way around.

19 December 2025

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