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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their excellent quality, great design, and appealing features. Many consumers are particularly impressed with the prompt and seamless delivery service, often noting the professionalism and friendliness of the delivery teams. The ordering process is consistently described as easy and efficient, with many appreciating the clear communication throughout. However, some customers also noted issues with customer service, mentioning unanswered communications and a lack of responsiveness to support requests. A few people experienced problems with product measurements not including all components, noisy fans, or discrepancies in product descriptions regarding noise levels and capacity.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the fantastic quality and great design... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the fantastic quality, design, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the ease of ordering,... See more

Based on these reviews

Rated 5 out of 5 stars

We love our LeCavist wine cabinet. We had been looking for a while before we came across LeCavist. Great design and features, and very quiet. Our only issue is the measurements provided for our uni... See more

Rated 5 out of 5 stars

Just replaced my old prime wine cabinets with the 226 Bottle Dual Zone Wine Fridge and included a few extra shelves, specifically for display purposes, the multi shelf and display shelf. Easy to order... See more

Rated 5 out of 5 stars

Ordering and delivery process was sorted out - even unpacked it took the packaging away. We ordered two extra shelves to store extra special bottles. The fridge looks fabulous - the blue lights set it... See more

Rated 5 out of 5 stars

We had been looking for a new wine cabinet for a while and came across LeCavist. These look to be of excellent quality with great designs and features, so it was hard to resist purchasing one during t... See more

Rated 1 out of 5 stars

I placed and paid for an order of $900 in December and have received no communication whatsoever since. Multiple emails, phone calls, and chat attempts have gone unanswered, and there has been no upd... See more

Rated 1 out of 5 stars

Our wine fridge was delivered promptly. However on connection, the fan is noisy. We have contacted customer service but are yet to receive a response.

Rated 1 out of 5 stars

Well I tried so hard to like this company and their fridge. I bought with optimism. But I can wholeheartedly say that the experience has been a nightmare from the start. Even up to this point of... See more

Rated 5 out of 5 stars

When it comes to purchasing a product online, I always research thoroughly and so in this case it was a no brainer choosing a LeCavist wine fridge. The reviews were excellent and the service / deliver... See more

Rated 5 out of 5 stars

I ordered a Le Cavist built in wine fridge earlier in the year it was unavailable at the time. Then I saw it in the Black Friday sales. Bonus. I ordered it and it arrived two days later. It looks gre... See more

Rated 5 out of 5 stars

Was time for an upgrade. Just purchased the 248 Bottle Single Zone Wine Fridge and a couple of extra shelves. Great looking unit which is also important as it will be on view. Process was easy and... See more

Rated 5 out of 5 stars

Bought the single zone 63 bottle wine fridge. Very happy with the product so far - stable temperature and humidity, quiet, and great cost performance compared to other products on the market.

Rated 5 out of 5 stars

It has been very happy time with this purchase. Actually this is the second purchase with LeCavist. Both wine fridges with 168 and 294 bottles are working well. The customer services were great and ve... See more

Rated 5 out of 5 stars

LeCavist was recommended by a close friend and they did not disappoint. Communication throughout was great and the delivery was seamless. The cabinet itself looks great and brings the wine to tempera... See more

Rated 5 out of 5 stars

order on sunday, triple zone 140 bottles cabinet, was delivered 2 days later, and it s a beauty, the process was seamless, from the team that follow through the order to the delivery, really impressed... See more

Rated 5 out of 5 stars

We love our new wine fridge, it looks amazing! Service was excellent from ordering to delivery. Highly recommend.

Rated 5 out of 5 stars

Bought our second fridge from LeCavist, both performing very well. Great customer service and delivery.

Rated 5 out of 5 stars

Great engagement with staff during purchase and delivery. Product arrived on time and bang on specifications.

Rated 5 out of 5 stars

Beautifully designed wine cellar. Really easy transaction and delivery service was excellent. Would definitely buy again from LeCavist.

Rated 5 out of 5 stars

Ordered the 97 capacity and it was delivered today. Looks great and fits perfectly into the space we had planned. Tracking the order was easy and so far the pre and post sales support has been good.

Rated 5 out of 5 stars

At this point in time everything has been exceptional deliveries on time in good order - communication has been fantastic and flexible

Rated 5 out of 5 stars

Fantastic customer service and communication with purchase and delivery. Great company to deal with!

Rated 5 out of 5 stars

I was looking for a new larger wine cabinet than the one I have and found I could easily compare wine cabinets that I was interested in and found the LECAVIST Wine Cellar - 168 Bottle - Single Zone... See more

Rated 5 out of 5 stars

The communication with LeCavist was excellent. The order was delivered in a timely fashion. The fridge is of fantastic quality and we can’t wait to use it for years to come.

Rated 4 out of 5 stars

Replaced a large Liebherr wine fridge with Le Cavist of same size. Customer service and emails confusing and many seemed AI generated or automated. But once got phone call arranging delivery was smoot... See more

Rated 4 out of 5 stars

Tom whom we spoke to was very knowledgeable as we had some questions before choosing our wine fridge. As there was stock in WA, we received the wine fridge in a very timely manner, delivery was seamle... See more

Rated 3 out of 5 stars

Had fridge for 13 months now. Looks good and we like it. But now the top wooden drawer is mouldy (no wine leaks) and is causing water to leak out the bottom. The drawer is stuck in the fridge - won’t... See more

Rated 3 out of 5 stars

The fridge is ok, look way bigger on the website, and can't get anywhere near the 97 bottle capacity. Order process was good. Delivery not so much. Received an email to say delivery was on the 8/12 an... See more

Rated 4 out of 5 stars

Bought a dual zone Le Cavist. Pretty good for its price. Though there can be a temperature is not very even between the top area and bottom which can be due to circulation when packed full?

Rated 4 out of 5 stars

My wine fridges have arrived, rather late but in good spirit, like a Qantas tourist! We have not yet had a chance to test them, but they look good and I'm sure will be satisfactory. Thanks

Rated 3 out of 5 stars

I haven't received the wine cabinet yet , but fingers crossed all goes well .

Rated 4 out of 5 stars

4.5 stars! Tom took care of an issue that developed, and nicely resolved it to our great satisfaction. Also, the product is nicely designed, looks good, and works well.

Rated 4 out of 5 stars

Delivered on time. Didn’t level the feet of the wine fridge. No one told me that the extra 9 shelves would be sent by post. Further there is no information when the package will arrive.


Company details

  1. Appliance Store

About LeCavist

Written by the company

The Lecavist wine cooling range was born out of a Frenchman’s passion for wine and the desire to provide every home with the ideal cellar conditions for their wine. Offering a range of capacities, from slim and compact fridges for small apartments, to larger-sized cabinets for serious collectors, there’s a Lecavist wine fridge for every household.

The Lecavist range is inspired by underground cellars found in traditional French homes. This cool and humid environment is ideal for wine as it allows the flavours and aromas to develop over time.

However, in a hot and sunny country like Australia, a wine cellar is difficult to build and maintain. Thankfully, Lecavist’s refrigeration technology provides Australian homes with precise cooling and protective features to enhance the wine drinking experience.

🇦🇺Delivering in Australia🇦🇺

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The staff has been really helpful in answering questions post delivery

The staff has been really helpful in providing assistance to me after my purchase of the wine fridges and on receiving them. I have one of the temperature sensor covers broken and emailed the staff for assistance about it.
They were really good in getting a replacement for me from their manufacturer and delivered it to me.

Throughout the whole process, they were professional and good in their communications.
Overall, I'm satisfied with being able to email the staff on any queries that I have.

3 September 2024
Rated 5 out of 5 stars

Neat Compact Wine Fridge

Great little wine fridge so far as I've only just bought it. Nice sleek design with temperature display. I like the size of the 12 bottle fridge, compact, it's easy to find a place for it. I can't comment on longevity as I've never owned a Le Cavist wine fridge before. Easy to install and reasonably priced. So far so good and the wine spout gift is a nice touch.

24 September 2024
Rated 5 out of 5 stars

They do what they are supposed to do

They do what they are supposed to do, at a good price - at least I got them at a good price, 2 for less than $650. ( 09/24 ). Delivery, in northern burb's of Perth, was a lot faster than I anticipated also. So fast infact that I wasn't ready for them and they had to sit in my garage for a fortnight before the cabinet work was ready. Been working for several days now and so far, so good.

9 September 2024
Rated 5 out of 5 stars

Great service

Great service. Arrived super quick. Great price and works a treat. Perfect for what I needed.

24 September 2024
Rated 5 out of 5 stars

97 Bottle Single Zone Wine Fridge

The online purchase process was terrific with delivery confirmed the next day. I had only noticed the online Manu discount offer after I had purchased the wine fridge and LeCavist kindly honoured the discount and refunded me the amount. The only constructive comment I would make is the website could provide more detailed information on the energy consumption of the wine fridge.

16 September 2024
LeCavist logo

Reply from LeCavist

Hi Malcolm,

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great online purchasing experience and that our team honored the discount for you. Your suggestion regarding more detailed energy consumption information on our website is valuable, and we appreciate you bringing it to our attention. If you have any further questions or need assistance, feel free to reach out. Enjoy your wine fridge!

Kind regards,
LeCavist Australia

Rated 5 out of 5 stars

Great service

Fast service and reliable delivery - great product

16 September 2024
LeCavist logo

Reply from LeCavist

Hi Fred,

Thank you for your positive feedback! We’re glad to hear you experienced fast service and reliable delivery, and that you’re happy with your product. If you have any questions or need further assistance, don’t hesitate to reach out.

Kind regards,
LeCavist Australia

Rated 5 out of 5 stars

Good service

The team were very friendly and efficient in delivering the wine fridge. They helped me unpack the fridge and set it up.

17 September 2024
LeCavist logo

Reply from LeCavist

Hi Deesha,

Thank you for your kind words! We’re delighted to hear that our team provided friendly and efficient service during your wine fridge delivery. It’s great to know they assisted you with unpacking and setup. If you have any further questions or need assistance, feel free to reach out!

Kind regards,
LeCavist Australia

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