Purchased LEC CF200W MK2 Chest Freezer. Already in need of repair within only 4 years of purchasing. Previous deep freezer lasted over 20 years?! Poor after sales support, would not purchase another L... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Lec fridges we purchased are so problematic and it is impossible to get an engineer out to actually fix the issue. Emails get ignored and no one seems to care even when you are telling them that a... See more
Bought a new fridge freezer. Fridge below 0 degrees C so all foods and medicines becoming frozen and spoiled. Called to report fault, engineer visited who failed to repair. Reported this and told... See more
Company replied
Bought a 150cm high fridge freezer from LEC/Dimplex TF50152W_WH. Reason it fitted space exactly and had reversible doors. Instruction book given was for older model and didn't apply. Made phone ca... See more
Company replied
Company details
Written by the company
In 1942 fishmongers Charles and Frank Purley, fed up with the high cost of ice, developed a refrigeration system to keep their fresh fish chilled. And so, Lec was born. The brand quickly became a firm favourite and today, over 60 years later, Lec is still the refrigeration appliance brand of choice in many UK households. The Lec tradition continues with the support of the largest producer and supplier of kitchen appliances in the UK.
Contact info
Stoney Lane, L35 5XW, Prescot, United Kingdom
- 0344 815 3737
- info@gdha.com
- lec.co.uk
1.5
Bad
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not good
bought a LEC under counter freezer 5 years ago.. looks as new BUT it has now stopped working, when I rang customer service they almost couldn't be bothered as it was out of warranty, an engineer call out would cost me £155.00 !!! I can buy a new one for nearly this amount, What a waste.. Not happy
1 October 2021
Unprompted review
Reply from Lec
Hi Angela, I am really sorry to hear that you are experiencing issues with your freezer and that you are not pleased with the repair charge. If you could please forward your full address including postcode, to our email address GDCA.CX@Glendimplex.com and put 'Trustpilot review' as the subject. Once you have done this, I will look into your service history. I look forward to hearing from you. Thanks, Mollie
Lec fridge freezer
I bought a lec fridge freezer. I was defrosting the freezer this morning and it's a not good. The water out of the freezer went all over my floor. No where to catch the water
23 September 2021
Unprompted review
Reply from Lec
Good morning, I am sorry to read your review. I will certainly pass this feedback on to the research and development team. Should you need any further assistance please do not hesitate to come back to Lec.
I was completely satisfied from first…
I was completely satisfied from first ordering both appliances being kept informed all the time until actual delivery. I couldn’t fault you in any way.
20 September 2021
Reply from Lec
Good morning, I am very please to read you are happy with the journey from ordering your cooker to receiving. Kind regards Debbie
Won't replace too cold fridge
Bought a new fridge freezer. Fridge below 0 degrees C so all foods and medicines becoming frozen and spoiled.
Called to report fault, engineer visited who failed to repair. Reported this and told to wait, as can take time to reach right temperature. Called again when still too cold, Lec initially agreed to replace, then changed minds and wish to send another engineer. This engineer not available until two weeks.
Supplier won't replace unless LEC agree machine unserviceable.
Food and medicines continue to be spoiled.
16 September 2021
Unprompted review
Reply from Lec
Good morning, I am sorry to hear that this has happened. If you could please send a copy of this review to gdca.cx@glendimplex.com together with your details and we can certainly have a look into this for you. Kind regards Debbie
A nice under worktop fridge except for…
A nice under worktop fridge except for one thing.Part of the roof freezes as well as the back,then drips down on to the shelves during the automatic defrosting process.
14 September 2021
Reply from Lec
Thank you for your review. I am sorry to hear this. I would advise that we can certainly arrange for an engineer to attend and look into this for you. If you would like to arrange this you can do this by contacting the Lec customer care team on 0344 815 3737. Kind regards Debbie
!!! WARNING - DO NOT BUY LEC PRODUCTS !!!
We bought a fridge freezer from LEC via AO.com back in 2020. That one was faulty so they supplied another one, same model. That one also was faulty. We logged another ticket with them and they eventually arranged for it to be checked. A fault was diagnosed and replacement parts were ordered. A technician turned up today to fit the parts and where the F/F was sort of working before, it's completely banjaxed now. Freezer at 0 deg so food is defrosting. Fridge at 8 deg so danger of food going off. Rang them up again and they said they would call back. No call back. Absolutely appalling service - could not be worse - AVOID, AVOID, AVOID. DO NOT BUY LEC PRODUCTS.
1 September 2021
Unprompted review
Reply from Lec
Good morning Gerard, I am very sorry to read this review and I am sorry for the service you have received. Could you please send a copy of this review together with your details ie address details, I will certainly have this looked into for you. Kind regards Debbie
I'm very happy with my LEC freezer…
I'm very happy with my LEC freezer which was a replacement freezer organised by AO.
Its blue temperature light always lets me know the freezer is set at the riggt temperature. Comes with basket as well. Love it. Customer service is also very good, polite and efficient. Highly recommend.
30 August 2021
Unprompted review
Reply from Lec
Good morning, I am very sorry to hear that this has occurred. If possible could you please send me and email to gdca.cx@glendimplex.com with your contact number from the phone that you used to call Lec and we can look into this further for you. Kind regards Debbie
Reply from Lec
Good morning, Thank you for your review and I am happy to hear that this is what you needed. Kind regards Debbie
This appliance is precisely what we…
This appliance is precisely what we expected based upon the product information and the reviews. It is neat and the two features we particularly wanted - an internal light and a lid which would remain open whilst accessing the contents of the freezer - are proving really useful.
21 August 2021
Reply from Lec
Good morning, Thank you for getting in touch. I am very glad to hear that you are happy with your appliance and happy with the features of this appliance. Kind regards Debbie
Freezer arrived on time and in perfect…
Freezer arrived on time and in perfect condition. Delivery driver put the freezer where I wanted it and removed all packaging. It is ideal for my purposes and a reasonable price.
21 August 2021
Reply from Lec
Good morning, I am glad to hear that you are happy with your Lec appliance and thank you for your review of the product and delivery. Kind regards Debbie.
Good product at reasonable price and…
Good product at reasonable price and correct size to fit kitchen
20 August 2021
Reply from Lec
Good morning, Thank you for your review and I am glad to hear that you are happy with your Lec appliance. Kind regards Debbie
Compact, neat & tidy chest freezer at a good price.
I only had the chest freezer for a couple of weeks & at present all is fine & does the job it was purchased for. The freezer is large enough but compact & is situated in my garage, which hopefully will prolong it's life as it won't have to work as hard keeping things cool, compared to being in a house.
15 August 2021
Reply from Lec
Good Morning Mr Davies, Thank you for your review. I am glad to hear that your are pleased with your appliance. I hope you have a wonderful day. Thanks, Mollie
lovely little fridge freezer just the…
lovely little fridge freezer just the right size, and now I don't have to keep bending down to get anything out of the fridge as it is on top.
14 August 2021
Reply from Lec
Good Morning Mrs Prigmore, Thank you for your kind review. I am really happy to hear that you are pleased with your appliance. If we can be of any assistance in the future, please email GDCA.CX@Glendimplex.com. I hope you have a lovely day. Thanks, Mollie
Reply from Lec
Good Morning Mr Evans, Thank you for your positive review. I am glad to hear that you are happy with the space inside your appliance. I hope you have a lovely day. Thanks, Mollie
Great fridge
Great fridge for the price... proper enclosed freezer unit for my caravan... actually holds a bag of ice and other frozen items instead of trying to cram it all in.
14 August 2021
Reply from Lec
Good Morning Mr Whitehead, Thank you for your kind review. I am really happy to hear that your appliance fits nicely inside of your caravan. I hope you have a wonderful weekend. Thanks, Mollie
Reply from Lec
Good Morning Mr Ellery, Thank you for your positive review. I am really glad to hear that you are pleased with your appliance and the service you have received. I hope you have a lovely day. Thanks, Mollie
Not a quality piece of equipment
Not a quality piece of equipment, but if you're on a budget, it's worth what it costs.
13 August 2021
Reply from Lec
Good Morning John, I am sorry to hear that you do not believe our appliances are of good quality. If we can be of any assistance, please contact us via email on GDCA.CX@Glendimplex.com. I hope you have a lovely day. Thanks, Mollie
I've had lec before and can't fault it…
I've had lec before and can't fault it really good appliance
13 August 2021
Reply from Lec
Good Morning Mrs Martin, Thank you for your kind review. I am happy to hear that you are a returning customer! I hope you have a wonderful day. Thanks, Mollie
Reply from Lec
Good Morning, Thank you for your review. I am really sorry to hear that you are not happy with the amount of shelves provided with your appliance. If we can be of any assistance, please contact us via email GDCA.CX@Glendimplex.com. I hope you have a lovely day. Thanks, Mollie
Reply from Lec
Good Morning Mr Brockett, Thank you for your kind review. I am really happy to hear that you are pleased with your appliance. I hope you have a wonderful weekend. Thanks, Mollie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.