I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
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Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
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Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Efficient help
Great having an option to speak to someone straight away for more specific queries.
Manish was very helpful and quick to resolve my issue.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It’s very helpful with mayur Gaikwad,he…
It’s very helpful with mayur Gaikwad,he helps me lot with sorting with my issue
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Lebara is affordable and easily accessible
I got the sim of lebara easily through vfs global , it was affordable with great facilities and got activated without much ruckus . Krushna Bagade really helped to understand the plan and other offers which really helped me to save money while recharging for the next month. Thanks LEBARA
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I had a great experience contacting…
I had a great experience contacting lebara service and my problem is sorted so quickly .The process was so seamless and thanks to Mayur Gaikwad.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Pooja Agarwal did solve my queries and…
Pooja Agarwal did solve my queries and doubts. She also text me the information. Very helpful and friendly person. Thank you.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Lovely agent who helped me quickly
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Abdul Sadik from Lebara did a…
Abdul Sadik from Lebara did a tremendous customer service. Sort out all the issue.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Samarth was very helpful today and…
Samarth was very helpful today and provided a solution.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Helpful assistant
The agent Soumya was quick to understand the issue and resolved it immediately.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you Samarth
Thank you Samarth, I manages to activate my Lebara sim.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
She was helpful and fast to respond
She was helpful and fast to respond, I appreciate her kind gestures
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Subratho was really helpful cancelling…
Subratho was really helpful cancelling my plan which was by mistake . Very quick solving this issue . Highly recommend.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Santos D was extremely clear and quick…
Santos D was extremely clear and quick solving inginer my query. I was calling before to go to work and I was worried that will take a lot of time until I go through and sort my problem, but wad really quickly and professional. Thank you 😊
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The agent was very friendly.listened to…
The agent was very friendly.listened to my problem very carefully. Very happy with the experience
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Bought wrong data plan
I made a wrong order and bought the wrong data plan. Realised my mistake immediately and needed to cancel it. Couldn't find how to do it via the app so I contacted customer support who cancelled the order promptly and issued a fund reversal. Darshan, the customer service agent I chatted with was quite helpful.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
False advertising
Signed up based on an offer which included a gift card after 180 days from sign up, unfortunately it never arrived, have since switched and won't be back due to false advertising.
1 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Joseph,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.
John-Paul Patten
Business Operations Director
Excellent customer service from Darshan
Excellent customer service from DARSHAN. He was polite, professional, and solved my issue very quickly. I accidentally ordered a new SIM, and he immediately cancelled it and activated my plan on my existing number. Very efficient and helpful support. Thank you!
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ali,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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