Spacious, very clean, and perfect for a family stay with plenty of room to relax after a day outdoors. The location was excellent — quiet and convenient, yet still close to Whistler Village. It was ea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a really nice stay here. This cabin offers privacy and convenient access to downtown Banff by bus or walking along trail. Plenty of sleep space with a cozy loft and private bedroom. Easy checki... See more
Company replied
We had a really lovely stay at this lodge. It was spotlessly clean, tidy, and thoughtfully laid out, which made it feel welcoming from the moment we arrived. The space worked really well for us as a f... See more
Company replied
The host was really great with everything! There were timely auto-sent notes with all the information you need...but when my travel plans were messed up due to flight issues and missing baggage, they... See more
Company replied
Company details
Written by the company
Finding a great vacation rental should be the easy part of your trip. At Leavetown, it is. We offer thousands of properties across Canada, the USA, the UK, and France, from cozy mountain cabins to beachfront escapes and city apartments worth staying in. Whatever your destination, we have options. We're 100% employee-owned, and it shows. Our guest support team is available 24/7 by phone, email, or chat, made up of real people who are genuinely invested in making your stay great. Not bots. Not a ticketing queue. Actual humans who pick up. Every booking comes with our best price guarantee. Find a better rate elsewhere and we'll match it. Staying longer? Our extended-stay rates make remote work and longer adventures genuinely affordable. Your next trip should be memorable for the right reasons. We make sure of it.
Contact info
Suite 400 319 W. Hastings St. , V6B 1H6, Vancouver, Canada
- +18779021616
- hello@leavetown.com
- leavetown.com
4.6
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy Booking Process with Real Humans behind!
It is exceedingly rare nowadays to book accommodations online and yet still be able to easily speak with real, caring humans on the other side. Thanks Leavetown for an easy booking process and answering my questions about the hot tub!
8 June 2021
Unprompted review
Reply from Leavetown
Dear Emmanuel, thank you so much! Our availability for the customers is a key priority for our business. We are glad you felt comfortable with us during the booking process, and we will be delighted to help you again! Warm wishes, Leavetown
Great support during the pandemic.
Excellent support with real people behind the scenes who helped us during the pandemic to reschedule our accommodation in Canada. Will use them again for future bookings.
15 October 2020
Unprompted review
Reply from Leavetown
We are really grateful for your nice words, Eduardo. We are always happy to help our guests and make sure their dream holidays come true, even if sometimes it can be interrupted by events like global pandemic. We are delighted to see you again in the future! All the best wishes, Leavetown team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.