First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over many years, I have been impressed with the Leather Satchel Company and with Keith’s excellent craftsmanship. The items that he makes are beautiful. I have bought a number of his colourful leath... See more
Company replied
I just got my third Portrait Backpack from Leather Satchel Company and I love it. I bought my first 13 inch one in 2014 and used it almost every day for 12 years, which is pretty crazy. This ne... See more
Company replied
I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... See more
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Company details
Written by the company
The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.
Contact info
Unit 14b, Interchange Business Park, Wilson Road, L36 6JG, Liverpool, United Kingdom
- 0151 453 1966
- team@leathersatchel.com
- leathersatchel.com
5.0
Excellent
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The product is beautiful
The product is beautiful, just what i ordered and the service reflected the care and courtesy of days gone by. Thank you, you met my tight deadline with ease
14 November 2023
Unprompted review
Reply from The Leather Satchel Co.
Dear Mr. Harvey,
Thank you so much for your kind words. 🙏
We're absolutely delighted to hear that your satchel is everything you hoped for and that our service met your expectations. Meeting your tight deadline was our pleasure, and we're thrilled we could make it happen for you. 👏
Your appreciation for the care and courtesy we strive to uphold means the world to us. It's customers like you that inspire us to keep our standards high and our traditions alive. ⭐
Looking forward to crafting more beautiful pieces for you in the future.
Warm regards, The Leather Satchel Co. Team
Keep up the great work🙌
Keep up the great work🙌. This mini leather tote bag is a versatile and stylish accessory that fits my essentials perfectly. Referred you to my friends!🥰
19 November 2023
Unprompted review
Reply from The Leather Satchel Co.
Dear Phoebe,
Thank you so much for your kind words! 🌟 We're thrilled to hear that your mini leather tote bag is not just meeting but exceeding your expectations. It's always our goal to create pieces that aren't just beautiful but also functional and perfect for daily essentials.
We're especially grateful for your referrals – there's no bigger compliment than sharing our work with friends. Remember, if you or your friends have questions or need assistance, we're just a message away. Your support means the world to us and helps us continue our sustainable, artisan craftsmanship journey. 💚
Warm wishes,
The Leather Satchel Co.
P.S. We'd love to see how you've been styling your tote! Feel free to share photos with us on our social channels. 📸
THE best for leather bags and custom work
I contacted The Leather Satchel Co. To see if they could create a custom bag to house a detachable steering wheel as a gift. Shaun got in touch with me very quickly to discuss my ideas and even suggested they see if they could adapt one of their designs to suit to get the bag quicker. Sadly that initial idea didn’t work, however Shaun came up with a solution.
Fast forward a phone call and over 40 emails to get the exact ideas made into a bag, we now have the most beautiful bag ready for a very special Christmas present.
Nothing was too much for this company to do, and they respond so quickly. The craftsmanship is extraordinary and the bag really is amazing. I would 100% recommend this company for custom work OR for their designs on the website. They really put so much pride into their work and this shows in the presentation of the products, the quality and the service they provide.
Thank you again Shaun, you are the best!
1 November 2023
Unprompted review
Reply from The Leather Satchel Co.
Hi Sarah,
Thank you so much for taking the time to share your experience with us... we really appreciate it.
We are thrilled to hear that the custom bag for the detachable steering wheel met your expectations and will make a special Christmas present.
It was a real pleasure working with you to bring your vision to life.
Your appreciation for our craftsmanship and dedication means a lot to us.
We look forward to the opportunity to create more unique pieces for you.
Best wishes, from all the team!
Fantastic service and product
I ordered a leather backpack and it is fantastic. While waiting for it to be produced, the customer service was amazing at answering my questions. The packaging and attention to detail were impressive, and I truly felt like The Leather Satchel Co. appreciates its customers.
6 September 2023
Unprompted review
Reply from The Leather Satchel Co.
Hi Joana,
It's truly heartwarming to read your feedback!
Every bag we craft is a labour of love, and even though it sounds a little cheesy (because many companies say it and don't do it!) every customer we serve becomes a part of our extended family.
We're so glad you felt our appreciation and dedication. Your backpack was made with the same care and passion as if it were our own.
Incredibly crafted
The craftsmanship on this bag is incredible, and they took the time to make sure I was getting exactly what I wanted. The turnaround was really quick as well, considering that it was fully customized. I have no doubt I will keep this forever!
6 September 2023
Unprompted review
Reply from The Leather Satchel Co.
Wow, reading your review genuinely made our day! It's always a special moment for us when someone notices the love and care we pour into each bag.
I'm so glad we could craft something that's just right for you. And yes, while customization can sometimes take longer, we always aim to get our creations into the hands of their owners as swiftly as possible.
I hope your satchel becomes a trusty companion on many adventures. If you ever have any questions down the road, just give us a shout.
♥
This is a great company to deal with
This is a great company to deal with. They are family owned, answered all my queries by text or email quickly and ensured my music case arrived in time for me to avoid a courier company leaving it on my doorstep whilst I was on holiday. The case is beautiful, really good quality leather and craftsmanship and made by hand, to order in the UK. I would not hesitate to recommend them.
29 July 2023
Unprompted review
Reply from The Leather Satchel Co.
Dear Jennifer,
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great experience with us and that you're pleased with your new music case. We take pride in our craftsmanship and customer service, and it's always rewarding to hear when we've met our customers' expectations.
Your support and recommendation mean a lot to us. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Enjoy your music case!
Exemplery service
We called in to the workshop to have a handle fixed to my satchel. (my husband neglected to choose this option when he ordered it)
We were met by the owner who showed us into the workshop and fitted it in just a few minutes
11 July 2023
Unprompted review
Reply from The Leather Satchel Co.
Dear Shaun and Rosie,
Thank you so much for taking the time to leave such a wonderful review about your experience at our workshop. I am delighted to hear that you were satisfied with the service you received.
I remember your visit well, and I'm glad that I could assist you with retro-fitting a handle onto your existing satchel. It was my pleasure to help, and I always strive to provide the best possible service to all of our customers.
I'm thrilled to hear that you found the repair process quick and efficient. I take great pride in my craftsmanship and aim to ensure that every repair is done to the highest standard. Your kind words about my efficiency mean a lot to me.
Your recommendation is truly appreciated. Reviews like yours are invaluable to our business, and we are grateful for your support.
Please know that we will always be here to assist you with any future needs you may have.
Once again, thank you for supporting British Crafts-people! It was a pleasure serving you, and I look forward to welcoming you back in the future.
❤
Lovely bag from a great company
My small portrait backpack from the Leather Satchel Co is wonderful; the perfect bag for my needs. The customer service has also been fantastic with them providing lots of help with picking my bag, the colour and any extras I wanted to add. It’s great to support British craftspeople who make such a wonderful, high-quality product.
15 July 2023
Unprompted review
Reply from The Leather Satchel Co.
Ed, Thank you!
We're thrilled to hear that your small portrait backpack has been wonderful and the perfect bag for your needs.
We have to admit we do take pride in providing, what we feel is, world class customer service, so we're glad to know that our small family team was able to assist you in picking the right bag, colour, and any additional features you wanted.
We love that you love to support British craftspeople, like us... is important to us.
We're also delighted that you appreciate the high-quality backpack that we created for you.
We constantly strive to deliver products that not only meet but we also try to exceed our customers' expectations, and it's feedback like yours that motivates us to continue doing so.
Thank you once again for taking the time to share your experience. We appreciate your support and hope you continue to enjoy your Leather Satchel Co. backpack for a long time to come.
❤
Perfect mini backpack
Speedy delivery, incredible customer service and a beautiful gift that my sister loved! Gift wrap definitely worth extra, was beautifully packaged. Would recommend to anyone
7 July 2023
Unprompted review
Reply from The Leather Satchel Co.
Lucy, thank you so much for your kind words and for taking the time to share your experience with us on Trustpilot.
It warms our hearts to hear that our leather backpack brought such joy to your sister on her birthday. We're chuffed to bits that you loved our gift wrap, and we're especially thrilled to know our customer service team was able to meet your needs efficiently!
Your support is very much appreciated, Lucy, and recommendations like yours help others find us.
Here's to many more happy birthdays and delightful surprises for your loved ones! ❤
I love The Leather Satchel Company
I love The Leather Satchel Company. Bought a festival satchel earlier this year and have just bought the Envelope Clutch. Used it last night when out celebrating our anniversary and it fitted all that I needed. Going to use both on our next trip. Staff are lovely and bags will last a lifetime. Can’t recommend them enough.
27 June 2023
Unprompted review
Reply from The Leather Satchel Co.
We are overjoyed to hear that you're loving your satchels from The Leather Satchel Company! We're thrilled that your festival satchel and Envelope Clutch are meeting your needs and adding a special touch to your occasions.
It's wonderful to know that our products will be accompanying you on your future trips. We take pride in crafting pieces that not only serve a functional purpose but also stand the test of time.
Thank you for your kind words about our team - we strive to provide the best service possible, and your feedback reinforces those efforts. ❤
I just love this company
I just love this company! A beautiful bag and beautiful people that know what great service is all about. Quick response times and more than happy to help if you injure your beloved satchel too! The craftsmanship is second to none and I cannot wait to get another.
19 June 2023
Unprompted review
Reply from The Leather Satchel Co.
What a wonderful review!
It genuinely made our day here at The Leather Satchel Company.
We're thrilled to hear that you love your new bag and our service. We strive to provide excellent craftsmanship with every piece we create and top-notch customer service, and it's always rewarding when these efforts are appreciated.
Your kind words about our team have been shared and received with huge smiles. We're always ready to lend a hand (or a needle and thread) should your satchel need a little TLC.
We're also quite excited about the prospect of crafting another bag for you in the future. Be sure to keep an eye on our new arrivals, there might be something that catches your fancy!
Thanks again for your fantastic review, and for being a wonderful part of our leather satchel family.
Excellent!
The best leather satchel and small leather goods Company. The best customer service and communication. Well made, beautiful and you can custom design your satchel with many options available. Highly recommended!! Absolute 5 stars ⭐️ !
15 May 2023
Unprompted review
Reply from The Leather Satchel Co.
We're absolutely delighted to read your glowing review! It is always wonderful to hear from our customers, and your positive words are a testament to the passion and dedication we put into our work at The Leather Satchel Co.
It's incredibly gratifying to hear that you appreciate our custom design options and the craftsmanship of our satchels. We strive to ensure that each item we create is as unique as the person who carries it, and your acknowledgement truly warms our hearts.
Our team takes immense pride in delivering top-tier customer service, and we're thrilled that this was reflected in your interactions with us.
Thank you so much for your strong recommendation and your generous 5-star rating. Customers like you are the cornerstone of our business, and your satisfaction is our highest reward.
Your review has been shared with the team and has certainly brightened our day. We're so grateful for your support and we look forward to crafting more beautiful leather goods for you in the future!
The leather backpack I purchased from…
The leather backpack I purchased from this store has exceeded my expectations in every way. The craftsmanship and quality of the leather are exceptional, providing both durability and style. The backpack is not only spacious enough to hold all my essentials but also adds a touch of sophistication to my everyday look.
5 May 2023
Unprompted review
Reply from The Leather Satchel Co.
Dear Alex, thank you so much for taking the time to leave a review. We're thrilled to hear that your backpack has exceeded your expectations and you're loving the craftsmanship, quality, and functionality of it!
Seeing that you've enjoyed your purchase, it would be REALLY helpful to understand what we could do to make your experience a perfect five-star one.
Please feel free to reach out and share any suggestions you might have, or if there's anything more we could do to enhance your experience.
Thank you again for choosing our products and we look forward to hearing from you.
Wish I could give 10 stars!
The quality of their pieces is incredible and their customer service is top-notch. The ability to fully customize each bag is what makes Leather Satchel Co. stand out from the other bag companies! I searched long and hard to find my perfect forever work bag, and I'm so happy to have found Leather Satchel Co. They have a customer for life in me!
18 May 2023
Unprompted review
Reply from The Leather Satchel Co.
Wow, Morgan, you really know how to make a team's day! We're grinning from ear to ear after reading your review.
It's pretty darn cool to know that our passion for quality and detail resonates with folks like you. Crafting these bags is what we live for, and knowing you've found your perfect work companion in one of our pieces... well, that's the cherry on top. 🍒
A big, hearty thanks for being part of our journey, Morgan, and for choosing us in your quest for the perfect bag. You rock! 👊
Above and beyond!
I've bought about 6 bags from TLSC now, all exactly as ordered. Recently Keith monogrammed 2 travel gift sets I'd bought from them a couple of months ago. Their customer service goes above and beyond, and I also love that everything is hand made in Liverpool.
28 March 2023
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you're pleased with our products and the personalised monogramming on your travel gift sets. as you know, the team at TLSC takes pride in providing excellent customer service and crafting high-quality, handmade items, here in Liverpool.
Your continued support means the world to us, and we'll make sure to keep up the good work. Please don't hesitate to reach out if you have any questions, suggestions, or need assistance with future orders. ♥
Warm regards,
The TLSC Team
The leather bags I received were of…
The leather bags I received were of exceptional quality, with beautiful craftsmanship and no single scratch on any of the items, making them perfect for everyday use.
28 March 2023
Unprompted review
Reply from The Leather Satchel Co.
Hi Maddison,
Thanks for taking the time to leave us some feedback.
We're so happy you think the bags are of "Exceptional Quality" with "Beautiful Craftsmanship" and that they are 'Perfect" for everyday use.
That's almost exactly what we are aiming for! (...we just also include 3 extra requirements which are creating them in a sustainable method, with ethical manufacturing, and an affordable price tag.)
We'd love to know what else we could include to get that last missing star to change your experience with us from a 'slightly better than average' 4 star review to a "Wow, I love this company and the way they do things - 5 STARS!"
Thanks again, but what can we do better?
~ team@leathersatchel.com
100% recommend!
I cannot fault The Leather Satchel Co. I have purchased my second bag and I am over the moon with it. The delivery time was accurate and I was given updates along the way. They even popped in a beautiful gift with the order!
Having so much choice on the design makes it so personal to you. You can order swatches for a low price which can then be offset against the bag cost. You can choose between silver or gold hardware and any pockets you want adding. I’ve also loved the option to monogram the bags and have done this on both bags. I really appreciate that the bags do not have brash logos across them and have an elegance that you won’t find anywhere else.
Finally, the customer service has been excellent both times, especially when I needed to change the bag strap length!
17 February 2023
Unprompted review
Reply from The Leather Satchel Co.
Dearest GM, thank you for making ANOTHER order with us!
We just ♥love♥ it, when people get more bags from us (because it let's us know we are doing things right!) We hope we can always serve you! 🙏
Phenomenal Company!
I cannot recommend this company highly enough. Absolutely faultless workmanship, the most beautiful satchel ever, stunningly packaged, made and sent with love that you can feel from the moment you pick up the box AND the highest level of customer care I have ever experienced, they should have 100 stars!! Paula xx
10 December 2022
Unprompted review
Reply from The Leather Satchel Co.
Paula, thank you. We can't thank you enough for taking the time to leave such a thoughtful review. 🙏
Highly recommended!
Straightforward ordering system. Clear communication about despatch and delivery.
Absolutely beautiful product!
2 December 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Ruth, thanks for leaving a lovely concise review. We're over-joyed that you think the product we made for you is "Absolutely Beautiful." - thanks ♥♥♥
The satchel arrived beautifully…
The satchel arrived beautifully packaged, presented and crafted, my wife loves her new bag, a great proud to be British product.
25 December 2022
Unprompted review
Reply from The Leather Satchel Co.
Dear Ian, we're really happy everything arrived well. We strive to ensure everything that gets delivered to you does so in perfect condition, and the experience you have unpacking is enjoyable whilst not being wasteful.
We're really glad you enjoyed that, along with the actual product we crafted for your wife on your behalf.
Thank you SO much for taking the time to leave a review! It REALLY helps make a difference.
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