Early in my lease but emails aren’t answered quickly and the first payment due doesn’t match the agreement, it doesn’t inspire confidence going forward. No phone number either.
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Review summary
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What people talk about most
Reviews shaping this summary
Terrible service, from start to finish! We were rejected from a loan (previously had one for another car), no particular reason given. We have a fabulous credit history. Thriving business, so no reaso... See more
Company replied
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
ive never known an easier process from start to finish with no pushy sales teams bombarding you constantly .. nice and easy professional service that i would more than recommend and also Michelle wor... See more
Company replied
3.5
Average
360 reviews
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Leasys
Leased my new electric car and Leasys have been there every step of the way. About a week after receiving the car Leasys sent me an email checking all was ok and a link for the leasys app which covers everything from what's included from Leasys and how to add additional services if required.
I wouldn't hesitate to recommend Leasys to anyone thinking of using them
8 September 2025
Unprompted review
Reply from Leasys UK
Hello Colin,
Thank you for the great feedback. We're really glad to hear everything has gone smoothly and that you've found the support and resources useful. It's always good to know when things are working well for our customers.
If you ever need anything, please don’t hesitate to get in touch with our team at operations.uk@leasys.com — we’re always happy to help.
All the best,
Leasys UK
Good overall experience although the…
Good overall experience although the delivery date was delayed for about 3 weeks. Also the payment start date was a bit confusing and started late.
8 September 2025
Unprompted review
Reply from Leasys UK
Hello David,
Thanks for your review. We're pleased to hear your overall experience was positive. We understand delays and confusion around payment dates can be frustrating, and we appreciate you raising this. Your feedback helps us improve how we communicate and manage timelines.
If you need to make any amendments to your payment date, please contact our Collections Team at collections.uk@leasys.com. For anything else, feel free to reach out to our team via operations.uk@leasys.com. We’re always happy to help.
All the best,
Leasys UK
Great experience - would recomment
Straightforward, quick - no issues whatsoever
4 August 2025
Unprompted review
Reply from Leasys UK
Hello Mohamed,
Thanks for taking the time to leave a review. We're really glad to hear everything went smoothly for you.
If you ever need anything, please don’t hesitate to reach out to our team at operations.uk@leasys.com. We’re always happy to help.
All the best,
Leasys UK
Personal Service good but with concerns
Carly was extremely helpful from order to delivery and after delivery. However she was let down by the garage that delivered the car, from the rushed delivery to the car not being registered under the number plate received and therefore us driving it for four days not taxed and not insured as we were not made aware of this until four days after delivery which is concerning. However we do understand that this was not Carly’s fault as she advised us as soon as she was made aware of it.
29 August 2025
Unprompted review
Reply from Leasys UK
Hello Ager,
Thank you for your kind words and for taking the time to leave a review. We're really pleased to hear that you received helpful support throughout your journey. However, we’re sorry to learn about the concerns you experienced during the delivery process.
We take matters like this seriously and would like to investigate further to ensure everything is resolved and to help prevent similar issues in the future. Please feel free to reach out to our team at operations.uk@leasys.com so we can take a closer look.
Thank you again for your feedback and for choosing us.
All the best,
Leasys UK
The ‘end of lease’ inspection for…
The ‘end of lease’ inspection for WD22PXP.
I am very disappointed with the report and consequently the extra charges. I acknowledge and accept the damage on the wheel trim but the other charges seem to me to be normal wear and tear. The car is 3000 miles under the agreed mileage and has been well looked after by myself. Would you kindly look into what I consider to be the excessive £593 extra costs
I’ve been a good customer of your company and the only reason I didn’t take another car from you this time is because you said you didn’t have anything to the spec that I requested.
5 September 2025
Reply from Leasys UK
Hello John,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the outcome of your end-of-lease inspection.
Please be assured that a member of our team has now been in touch with you directly to discuss your concerns in more detail.
We’d also like to clarify that all damage recharges are assessed in accordance with the BVRLA guidelines for fair wear and tear. These industry standards are designed to ensure a consistent and transparent approach for all customers.
We appreciate your previous custom and hope to have the opportunity to assist you again in the future.
Kind regards,
Leasys UK
Scammers
Leased a car through leasys for 18 months with a millage allowance of 8000 miles a year, so 12000 miles all together and there trying to tell me I only had 11733 millage allowance, also added a random bill at the end which is not owed. Also had numerous problems where the car has been into Peugeot over the 18 months with the electrics. Car went back in excellent condition, so are clearly trying to accumulate some money from somewhere else. Avoid at all costs, absolute scam company.
5 September 2025
Unprompted review
Reply from Leasys UK
Hello Sarah,
Thank you for taking the time to leave a review. We’d like the opportunity to look into this further and assist you directly.
Please email your details to our team at operations.uk@leasys.com, and we’ll be happy to investigate and respond accordingly.
Thanks for your patience and cooperation.
Leasys UK
I have to say
I have to say, Hayley has been and still is being brilliant. Thank you.
5 September 2025
Unprompted review
Reply from Leasys UK
Hello Graham,
Thank you so much for your lovely feedback — we’re really glad to hear you’ve had a positive experience!
If you ever need any help or support, please feel free to reach out to our team anytime at operations.uk@leasys.com. We’re always happy to assist.
All the best,
Leasys UK
Very poor aftercare
The process to get the car was a little long winded but was fine. However, once the car was delivered the entire experience was poor and extremely frustrating.
The car turned up filthy and had multiple issues with tire pressure, software versions and carplay not working. In addition the handover didn't give me an opportunity to inspect or find any of the issues and frankly took advantage of my good spirit. I spoke to the leasing company who essentially blamed the dealer and simply said that because I didn't have a maintenance subscription nothing could be done. I found this extremely frustrating because the car was not right on delivery but still there was no support. It appears the concept of warranty doesn't exist in this world.
I eventually agreed to book it in to a Vauxhall dealer myself, however there was no support from the original providing dealer so it was left to me to take time out and explain the situation. The dealer then insisted that I needed two appointments; one to diagnose then another two weeks later to repair. In the end I took the car to a friend who resolved eveything in under an hour. Wish I hadn't bothered with Leasys or Vauxhall in the first place.
Overall the experience has been poor and has made it clear that Leasys only care about getting the car off their books and money in the door. Customer care is non-existant.
15 August 2025
Unprompted review
Reply from Leasys UK
Hello Calum,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this must have been. We’d appreciate the opportunity to look into this further—please email your details to operations.uk@leasys.com, and our team will be happy to assist you.
Thanks for your patience.
Leasys UK
Got the delivery of the car quite…
Got the delivery of the car quite pleased with the car. The only disappointment was that the no explanation was about the control on the car or any details. The car was delivered asked to check out the car and then he left.
19 August 2025
Unprompted review
Reply from Leasys UK
Hello Mrs. Mistry,
Thank you for your review and for sharing your positive experience with the car delivery — we're really pleased to hear you're happy with the vehicle!
We’re sorry to hear that the handover didn’t include a full explanation of the car’s controls. While our delivery process is designed to be efficient, we absolutely want to ensure you feel confident and supported with your new car.
Please feel free to email your details to our team at operations.uk@leasys.com, and we’ll be happy to assist you further with any questions or guidance you may need.
Thanks again for choosing us!
All the best,
Leasys UK
Easy transaction
It was a smooth process to lease the car . Cameron was very pro active and professional. He helped me choose the right car . I highly recommend them.
22 August 2025
Unprompted review
Reply from Leasys UK
Hello Mrs. Cantin,
Thank you for your recommendation! We're glad the process was smooth and that you felt supported throughout. If you ever need anything, feel free to reach out to us at operations.uk@leasys.com — we're here to help.
All the best,
Leasys UK
Personal Service - People make the difference
Dan Back (Maidstone) - Business Sales; he's what made the difference. attentive, professional, and thoughtful to the clients needs.
Otherwise the 5008 is roomy, smart and drives nicely
20 August 2025
Unprompted review
Reply from Leasys UK
Hello Gary,
Thank you for your thoughtful review! We're pleased to hear that the personal service stood out and that you're enjoying your new vehicle. If you ever need anything, feel free to contact our team at operations.uk@leasys.com — we're always happy to help.
All the best,
Leasys UK
Honestly so easy and the best customer service.
Honestly so easy. The best customer service I’ve ever experienced, so far. Beautiful car. Great communication. We are so happy. Well done to Leaseys.
19 August 2025
Unprompted review
Reply from Leasys UK
Hello Sophie,
Thank you for the lovely feedback — we're so pleased to hear you're happy with both the service and your vehicle. If you ever need anything, our team is always here to help at operations.uk@leasys.com.
All the best,
Leasys UK
Reply from Leasys UK
Hello,
Thanks for the kind words — we're glad you had a good experience! If you ever need anything, feel free to reach out to our team at operations.uk@leasys.com.
All the best,
Leasys UK
Lee Griffiths was so very helpful the…
Lee Griffiths from Select was so very helpful the process was very smooth will no issues.
Happy with the service received
22 August 2025
Unprompted review
Reply from Leasys UK
Hello Jane,
Thank you for your review. We're really pleased to hear that your experience was smooth and that our team was able to support you effectively throughout the process.
If you ever need any assistance in the future, please feel free to contact our team at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
Very nice people to talk to.
Very nice people to talk to.
Easy to use and very helpful!
15 August 2025
Unprompted review
Reply from Leasys UK
Hello Steven,
Thank you for your positive feedback — we’re really glad to hear that your experience with our service was smooth and supportive. It’s great to know our team was able to assist you effectively.
If you ever need help in the future, please don’t hesitate to contact our team at operations.uk@leasys.com — we’re always happy to assist.
All the best,
Leasys UK
I am happy with the car apart from it…
I am happy with the car apart from it was advertised with all the specs and the car delivered was an older model with missing cameras, I was offered some money back in compensation and never received it
25 August 2025
Unprompted review
Reply from Leasys UK
Hello Harry,
Thanks for your feedback. A member of our team has reached out to you with an update to address your concerns.
Thank you for your patience, and we look forward to assisting you.
Leasys UK
The worst service I’ve ever…
The worst service I’ve ever experienced. Avoid at all cost.
24 August 2025
Unprompted review
Reply from Leasys UK
Hello Jay,
Thank you for your feedback. We’re sorry for your frustration.
If you would like our team to revisit your case, please email us at operations.uk@leasys.com and we’ll be happy to look into it further.
Thank you again for your patience and cooperation.
Leasys UK
Reply from Leasys UK
Hello,
Thank you for taking the time to leave a review. We're really pleased to hear that your experience was a positive one — it's always great to know when our service meets expectations.
If you ever need any support in the future, please don’t hesitate to get in touch with our team at operations.uk@leasys.com.
All the best,
Leasys UK
Reply from Leasys UK
Hello Sam,
Thank you for your comment, and we're sorry to hear that you still haven't received your vehicle.
To help us investigate this further, please email our team at operations.uk@leasys.com with the following details:
- The name of your broker or retailer
- The name or company under which your application was submitted
Once we have this information, our team will be able to look into the matter more thoroughly and assist you accordingly.
All the best,
Leasys UK
What,s Not To Like
What,s Not To Like ! I like the no messing about stuff ! Do what has to be done & dusted ! Ease of contact, with various formats! Leasys are no doubt on the ball ! What,s not to like !
Seems lots of help , from the start , & right the way through the whole process!
5 July 2025
Unprompted review
Reply from Leasys UK
Hello Philip,
Thank you for your great feedback! We're really pleased to hear that you've found the process smooth and straightforward.
If you ever need anything or have any questions in the future, please feel free to contact our team at operations.uk@leasys.com—we’re always happy to help.
All the best,
Leasys UK
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