Kiera from the Certifications Team has been so helpful and responses to my emails have been great. She has helped me out with a fe things including booking exams and deadlines etc. Really great custom... See more
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This is a personal review for Kiera - student success coordinator. Kiera supported me throughout difficulties with my level 3 personal trainer exam (through proctorU) & the ProctorU sent a pass emai... See more
Very much similar experience to many regarding becoming registered with the exam board and sitting the exam and the company do not seem to care less! How they can take peoples money and just get awa... See more
Company replied
I completed my course a significant amount of time ago, and am yet to receive my certificate, which is now delaying me getting the job I need. I contacted them multiple times and never heard anything... See more
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Company details
Written by the company
LEAP Academy is an innovate training provider delivering health & fitness qualifications. They offer 12 accredited qualifications, regulated by the UK's Regulated Qualification Framework (RQF). LEAP high quality courses are designed and written by academics, accredited by a leading awarding organisation and, unlike other training providers, are delivered by inspirational leaders who have first hand experience and successful careers in the industry. Each course leader has been specifically chosen due to their knowledge, personality and leading reputation to ensure the course content is top quality, but also highly engaging.
Contact info
1st Floor Wilson House, BH1 1JN, Bournemouth, United Kingdom
- questions@leap-academy.co.uk
- leap-academy.co.uk
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Replied to 100% of negative reviews
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Excellent experience
Excellent experience, really enjoyed my time with leap academy.

Reply from LEAP Academy
BRILLIANT THANK YOU!😁
LEAP Academy has been a game-changer in my journey to become a personal trainer. Their online platform is not only convenient but also incredibly comprehensive. The courses are well-structured, and the content is top-notch. The instructors are knowledgeable and supportive, always ready to answer questions. I appreciate the flexibility to study at my own pace, and the resources provided have been invaluable in preparing for my qualification exams. LEAP Academy truly delivers on its promise to help individuals like me pursue a career in health and fitness. I couldn't be happier with my experience and highly recommend it to anyone looking to become a personal trainer.

Reply from LEAP Academy
10/10 would recommend
I have just completed Leap's L3 PT strength and conditioning specialist course, and it has far exceeded my expectations. The enrolment process was hassle-free, thanks to the helpful and friendly assistance from Carl Edwards. The content was comprehensive, and the learning portal was user friendly making navigation a breeze! 10/10 would recommend to anyone wanting to further their PT knowledge!

Reply from LEAP Academy
Carl Edwards has been such an amazing…
Carl Edwards has been such an amazing help. He’s gone above and beyond in getting me the best deal. Plus making sure I was happy with everything before we preceded.

Reply from LEAP Academy
Amazing tutor (Richard)
Amazing tutor (Richard) who sorted me out with everything and was incredibly helpful. I couldn’t have asked for more from him.
Carl Edwards (sales) was also just genuenly a lovely and very helpful fella who made enrolling into the course super easy and stress free.

Reply from LEAP Academy
The company clearly stated a ‘no more…
The company clearly stated a ‘no more than 30 days’ refund policy. It’s been over 30 days with no refund and I’ve chased it twice prior to writing this review. I’ve called this morning and am still having to wait for this to be chased. Utterly frustrating and sad that a company is unable to adhere to its promises to people. Totally bad look for a company with typically good reviews. Based on this, I would not recommend this company at all.
Update: upon their below reply I would like to clarify that I had to contact the leap academy on 4 separate occasions to get my refund processed. So in response to theirs below comment of my issue being resolved upon contacting them, it wasn’t… until the Fourth time and that person decided to raise to the head of finance who then initiated the refund. Do better guys!

Reply from LEAP Academy
I've received quick response
I've received quick response, all my questions were answered over the phone, I've enrolled onto the fitness course the next day. The course is a good value for money. I spoke with Carl Edwards and he was very helpful and friendly, helped me to set up my online learning and I was able to start the course after my enrolment, no waiting time, no delays.

Reply from LEAP Academy
Thank you to Sarah for helping with any…
Thank you to Sarah for helping with any problems I had during my first exam sitting, it was great to have someone to guide and reassure me!

Reply from LEAP Academy
LEAP academy's customer service has…
LEAP academy's customer service has been absolutely FANTASTIC.
Huge shout out to Carl & Sarah who have been so prompt, supportive and kind.
Really impressed and could not rate the course enough.

Reply from LEAP Academy
100% recommend!!!!!
I just finished my first unit of my Level 3 Diploma for PT and I am absolutely loving it. The course material is very complete, and the learning portal is pretty intuitive. I am very pumped about becoming a PT and Im so glad I chose Leap Academy...I get to set my own deadlines and that just motivates me to be even more disciplined. 100% recommend!

Reply from LEAP Academy
So far, really impressed!
I have only just started my course, but I can already say the materials are great, the content is very interesting and when I asked a question I got a really helpful response within four hours! Remarkable!!

Reply from LEAP Academy
Brilliant company lovely staff.
Brilliant company lovely staff.
Highly recommend to all those wanting to learn with a excellent company.Very helpful, supportive, patient and understanding.
10 stars out of 5 for me definitely 👍.

Reply from LEAP Academy
Level 3 Diploma for the Gym Instructing and Personal Training Practitioner (RQF)
I'm only two modules in my PT course but the contents are great. There is a lot of support avaiable from Leap Academy Team as well as other students (in a Facebook group). I have been struggling with passing the exam from the 2nd unit and the team has been providing me with many resources that could help me with understaning the module better!

Reply from LEAP Academy
Team leap all the way
I cannot begin to explain the time, patience and dedication the team at leap academy have provided whilst I have been studying! I’ve felt supported and well received when I have needed quick assistance ! I’ve not felt pressured when I’ve had to take a step back from learning due to other commitments ! But being part of the social network has aspired and motivated me to get back to work when I’ve needed the push ! I would highly recommend leap academy to anyone who is wanting to upskill themselves or invest in a new career ! I’m going into 2023 with greater knowledge but also self acknowledgement that I can do this and I’ll have the right support with me all the way #goteamleap

Reply from LEAP Academy
It’s a brilliant course that’s so well…
It’s a brilliant course that’s so well put together. The trainers bring brilliant energy that keeps it fun and interesting. Thank you Leap 🙌🏼

Reply from LEAP Academy
So happy with my course so far- the…
So happy with my course so far- the platform and trainers are excellent. Very excited for my future.

Reply from LEAP Academy
Not like other courses
After beginning my personal training qualification with another provider and having a horrible experience, I was skeptical at trying another. I'm very glad I did. LEAP is nothing like the other provider, its clear, inclusive, interactive and all round brilliant. And to top this all off, when you send an email to ask a question, you actually get a helpful informative response in a good time frame. I'm very pleased to have decided to try again with LEAP and cannot wait to finish the rest of my course!

Reply from LEAP Academy
LOVE with this Nutrition course
LOVE with this Nutrition course! Why? Because I’ve learnt so much and I’m able to use it not only for work but every day life too. There are loads of different ways to learn on the platform wether that be video, a quiz, notes, pop ups, images, etc etc. I’m also a big fan of how flexible it is because my life is so busy, so being able to change a deadline whenever I like is super helpful

Reply from LEAP Academy
Incredible experience
I have loved every minute of my course, it's been so fun and informative from the beginning. I cannot wait for my future in the industry and know that Leap Academy has set me up to achieve anything I want. The learning platform is simple yet detailed. Highly recommend!!

Reply from LEAP Academy
Level Up!
Talilla et. Co bring all the energy and structure I needed to complete my goals. I've never felt more confident and ready to land my dream job!! Eeeeeeee

Reply from LEAP Academy
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