Leaders - Wolverhampton Reviews 33

TrustScore 4.5 out of 5

4.6

Pershore Road 1880, B30 3AS Birmingham, King's Norton, GB


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Rated 5 out of 5 stars

I am a landlord and i was trying to find a good agency and i found Leaders, the best thing i have done, they are an excellent service provider, just within 1 week they found me a tenant. Lewis and... See more

Company replied

Rated 5 out of 5 stars

The entire progress from start to finish was very straightforward. Our showing with Fiaza was a very plesent experience and she was able to answer all questions we had while moving through the process... See more

Company replied

Rated 5 out of 5 stars

We had a tenant turnover last month. The team, especially Lewis, did an amazing job in marketing the property and securing a tenant in a very short period of time. He was very helpful and the commu... See more

Rated 5 out of 5 stars

Lewis was so helpful thoughtout our whole moving process and was always on hand via email or phone call whenever we needed it. Even in the evenings and weekends he was super responsive and always poin... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Wolverhampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Pershore Road 1880, B30 3AS, Birmingham, King's Norton, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We r finding 1 bedroom flat..we r happy…

We r finding 1 bedroom flat..we r happy to the service of leaders...All thnx to fiaza which helps to us ..thnx a lot😊

21 May 2026
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Amandeepkaur

We greatly appreciate your 5-star review and the time you took to share your experience with Fiaza. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

FABULOUS SERVICE

I am a landlord and i was trying to find a good agency and i found Leaders, the best thing i have done, they are an excellent service provider, just within 1 week they found me a tenant.
Lewis and Fiaza where dealing with my property they both have been just amazing, Very proactive communication, quick to respond to issues, polite, efficient.
They were very knowledgeable and patient with my questions and Friendly. Excellent… I would give them my highest recommendation.
Thank you again Lewis and Fiaza you both have been wonderful. Raj

15 May 2026
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Reena
We greatly appreciate your 5-star review and the time you took to share your experience with Fiaza and Lewis. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Trinity has been a great help in making…

Trinity has been a great help in making the move go as smooth as possible

15 May 2026
Unprompted review
Leaders  - Wolverhampton logo

Reply from Leaders - Wolverhampton

Dear Tay Swain

We greatly appreciate your 5-star review and the time you took to share your experience with Trinity. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fiaza and Trinity

The entire progress from start to finish was very straightforward. Our showing with Fiaza was a very plesent experience and she was able to answer all questions we had while moving through the process of applying. We were in repeated contact with both Fiaza and Trinity who were both consistently helpful and professional helping to ease our nerves while waiting for approvals. When we picked up our keys we were given a charming gift box as a welcome package for our new home, it was a pleasure to work with such professionals.

9 May 2026
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Charles
We greatly appreciate your 5-star review and the time you took to share your experience with Fiaza and Trinity. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thanks to Lewis

I spoke with other LEADERS AGENTS but Lewis Langdell, is the BEST team members from LEADERS ESTATE ANGENTS to deal on.Always calm and polite when talking to you on phone or email. Lewis is very knowledgable and helpful throughout the process of moving in.
LEWIS, thank you for your help

25 November 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Ebere Nwachukwu We greatly appreciate your 5-star review and the time you took to share your experience with Lewis. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Fantastic Service

It was an absolute pleasure dealing with Lewis and the rest of the Leaders team. It took less than a week from valuing my property, photography, advertising and finding a tenant. The whole Leaders team were fantastic from start to finish. I would thoroughly recommend them to any Landlords looking for new tenants.

21 November 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Dave Lindon We greatly appreciate your 5-star review and the time you took to share your experience with Lewis and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

5 Stars for Lewis!

Lewis was so helpful thoughtout our whole moving process and was always on hand via email or phone call whenever we needed it. Even in the evenings and weekends he was super responsive and always pointed us in the right direction and kept us up to date with anything we needed to know :) Thank you Lewis you’re amazing! :)

7 November 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Emma We greatly appreciate your 5-star review and the time you took to share your experience with Lewis. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Re Leaders

Re Leaders: I greatly appreciated the help from Lewis to find tenants for my property. Lewis is very knowledgeable about the many aspects of the process, and success was founded on his expertise. Lewis was professional throughout, helpful and straightforward in explaining the many aspects of the process.
Highly recommended!

11 November 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Christine We greatly appreciate your 5-star review and the time you took to share your experience with Lewis. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

Extremely disappointing experience with Leaders

I would never use Leaders again. Their service has been a complete waste of time and money.

I chose them based on online reviews and initial promises. I was told my property would be rented within 2–3 weeks at a competitive price. Instead:
• Rent was lowered four times without proper justification
• It took two months to secure only three viewings
• Property was rented only after I had already left the country, despite giving full management
• Communication between their staff was extremely poor — three different people, none aware of my situation
• I was repeatedly asked about arranging viewings after I had already left the UK, although they had been informed several times
• I was asked if I was in Poland, and I even received a letter referring to Afghanistan — a clear sign they did not know anything about my case
• Their “Landlord Portal” is useless — no meaningful information
• Rent payments are delayed and slow to process

They promised marketing efforts (including a pole sign) and discussed a no-deposit option — none of this was done. They did nothing for the first month while I was still in the UK, then rushed once I left, without proper communication or transparency about tenants or other prospects.

I trusted them with full management, yet I still had to manage situations myself because they forgot important details and failed to follow through on agreements.

This has been a stressful, unprofessional, and disappointing experience. They benefit from landlords’ money while providing little support or value. I do not recommend their services.

5 November 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Irina

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

We had a tenant turnover last month

We had a tenant turnover last month. The team, especially Lewis, did an amazing job in marketing the property and securing a tenant in a very short period of time. He was very helpful and the communication was excellent.
It was a stress free process.
We are very happy with all the help and advice provided throughout the process.
We are very satisfied with the way they handled the turnover and would definitely recommend Leaders.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Had an absolutely AMAZING experience…

Had an absolutely AMAZING experience with leaders and helping me get my forever home! I want to thank Lewis as he has been great, really helpful, very understanding! The process has been so easy and fast! Thank you Leaders

4 July 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent and very professional my…

Excellent and very professional my agent was, continue to be so kind and helpful to your customers.

13 June 2025
Unprompted review
Leaders  - Wolverhampton logo

Reply from Leaders - Wolverhampton

Dear Sylvia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Property Let

Recently let my property with Lewis from Leaders. He is a credit to the company, always kept me informed, talked me through the process and the products offered. He worked super quick, as he had my property let with 24hrs. Thank Lewis, really appreciate your support through this

2 May 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Lesantha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent customer service throughout…

Excellent customer service throughout home moving process. Thanks to Lauren and Luis.

6 May 2025
Unprompted review
Leaders  - Wolverhampton logo

Reply from Leaders - Wolverhampton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Dealt with the Wolverhampton agents had…

Dealt with the Wolverhampton agents had an estate agent called lewis help me through the whole process can't thank him enough such a kind soul, and helped make it a smooth and less stressful move

25 April 2025
Unprompted review
Leaders  - Wolverhampton logo

Reply from Leaders - Wolverhampton

Dear Charlie
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great service

I was so pleased with the professionalism of Lauren Hare. She kept me well informed of viewings, how each one went and got my property rented in a matter of days.
Keep up the good work

24 March 2025
Unprompted review
Leaders  - Wolverhampton logo

Reply from Leaders - Wolverhampton

Dear Anil

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lauren a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I rented a property through Leaders in…


I rented a property through Leaders in Wolverhampton and had a fantastic experience. The house was lovely, The staff were incredibly responsive, and the communication was amazing! That's so nice of them! And the gift they gave me in the box was a lovely gesture. I highly recommend Leaders!

29 March 2025
Unprompted review
Leaders  - Wolverhampton logo

Reply from Leaders - Wolverhampton

Dear Jennifer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am very pleased with how Lauren Hare…

I am very pleased with how Lauren Hare handled my entire process of moving- from enquiries to my actual move, she was spot on and helped me every step of the way to make the process easy. She replied to my mails promptly and made sure all my concerns were addressed.

There might have been a bit of set back on the day that I moved in but she took care of it and has kept the communication lines open so I am pleased with the company and especially with Lauren. Thank you.

14 March 2025
Unprompted review
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Reply from Leaders - Wolverhampton

Dear Kingsley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lauren a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Hmnnnn!

Hmnnnn!! Infact I am absolutely speechless, because I am short of words only to say Thank you to Mr Lewis Landell, for his support and constant support and efficient communication and good customer service, treating his clients with respect and dignity, he and his team have been wonderful, even with a welcome package, the process was smooth, I rented an apartment, without stress. Good work Leaders.

25 March 2025
Unprompted review
Leaders  - Wolverhampton logo

Reply from Leaders - Wolverhampton

Dear James

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

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