Leaders - Sutton Reviews 

97
TrustScore 5 out of 5

4.8

2-4 Mulgrave Road, SM2 6LE Sutton, GB


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Rated 5 out of 5 stars

I can't recommend Caitlin Ellinor‑Smith highly enough. From the very beginning, she was professional, approachable, and genuinely helpful throughout the entire letting process. She took the time to... See more

Rated 5 out of 5 stars

We had the pleasure of working with Metz who is part of the Leaders Sutton branch team. He is great, communicates clearly and promptly, asks and listens to what we were looking for, and is a lovely po... See more

Company replied

Rated 4 out of 5 stars

The teams are nice and quick response., they really guide me to do what I need to, as this is my first time to rent in UK. what I feel is the Referencing is too details and a bit over. Especially... See more

Rated 4 out of 5 stars

We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us. Overall, I am very impressed with... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Sutton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(97)

2,206 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

I had a really positive experience vitcoria throughout my property search. From my first enquiry, she was very friendly, professional, and quick to respond to any questions I had. She also took the time to understand what I was looking for and arranged viewings that suited my schedule.

The whole process was clear and well organised, and I never felt pressured. She kept me informed at every stage and made what can often be a stressful experience much easier. I would definitely recommend Victoria to anyone looking to rent a property, and I wouldn’t hesitate to use them again in the future.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional service and assistance

I can't recommend Caitlin Ellinor‑Smith highly enough. From the very beginning, she was professional, approachable, and genuinely helpful throughout the entire letting process. She took the time to answer all of my questions, kept me updated every step of the way, and made what could have been a stressful experience feel straightforward and hassle-free.

What really stood out was her friendly attitude, attention to detail, and willingness to go the extra mile to ensure everything was handled promptly and efficiently.

16 July 2026
Unprompted review
Rated 4 out of 5 stars

The teams are nice and quick response.

The teams are nice and quick response., they really guide me to do what I need to, as this is my first time to rent in UK.

what I feel is the Referencing is too details and a bit over.
Especially about to contact the ex-landlord and employer.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Leaders…

Great experience with Leaders especially Sian! The team has always been friendly, professional, and quick to respond to my questions. Communication has been excellent throughout, making the whole renting process smooth.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Due to a looming overseas move, I had a very accelerated timeline to get my property rented out but Leaders and especially Sian couldn’t have been more helpful and above all professional. They really made a very stressful few weeks easy for me. Even when there were some unexpected bumps in the road it has all been absolutely smooth sailing and I would be very quick to recommend Leaders to anyone looking to rent out their property in Sutton.

30 June 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Joe T, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sian. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Sian was very helpful

Sian was very proactive and helpful with the renting process. She responded quickly and answered any questions we had. I missed her prompt service when she had to go on holiday.

27 April 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Antony

We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Good experience overall with Leaders!

We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us.
Overall, I am very impressed with the experience we have had so far with Leaders right from when Metz called me to arrange the viewing on the property!

25 June 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Chloe,

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Metz. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We had the pleasure of working with Metz

We had the pleasure of working with Metz who is part of the Leaders Sutton branch team. He is great, communicates clearly and promptly, asks and listens to what we were looking for, and is a lovely positive energy. A big thank you to Metz for such great work and care which led to us finding what we were looking for by just our second visit. I would highly recommend Leaders (and Metz!)

17 June 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Anon

We greatly appreciate your 5-star review and the time you took to share your experience with Metz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing service -to find suitable tenants

Amazing service, professional support, very efficient staff, very welcoming. Special thanks to Sian Walk
Gave me feedback on potential tenants, helped me with
forms and electronic signatures, etc.

12 June 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Manjula Popat, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sian. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

I had a fantastic experience working…

As someone navigating the property market for the first time, I felt incredibly supported by Methembe at Leaders. They were patient, answered all my countless questions, and provided transparency throughout the entire process. Professional, friendly, and truly client-centric.
I had a fantastic experience working with Victoria at Leaders. From the very beginning, their expertise in the local market and clear communication made the entire process stress-free. They were always responsive, professional, and went above and beyond to help us get the best result. Highly recommend!

8 June 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Anette Vaz, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Methembe andVictoria. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very well experienced colleague and…

Very well experienced colleague and company, really like their service. Thank you Sian 😊

28 April 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Rav Sebastian

We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you Sian!

Sian was amazing and took the time to explain everything to us, as well as help us navigate any issues.

2 June 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Katie

We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Every step was fast and excellent,we…

Every step was fast and excellent,we received an amazing service from Victoria.

29 May 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Nisha Puliyayil Mathew

We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good communication and prompt feed and…

Victoria Grandison has provided good communication and prompt feedback and follow up.

1 June 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Tawanda Nyamuziwa

We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Five stars for Methembe Ncube

Five stars for Methembe Ncube! Highly professional, incredibly responsive, and fantastic to work with. He made the entire letting process fast, transparent, and completely stress-free. If you need a reliable and sharp real estate agent, Methembe is the best in the business."

29 May 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Mredwardamankwah

We greatly appreciate your 5-star review and the time you took to share your experience with Methembe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you very much Victoria

Thank you very much, Victoria, at Leaders in Sutton, for your kindness and consideration shown to me today, 27th April 26. You are very approachable, and your customer service is excellent. Keep up the good work you are doing. Additionally, I will certainly recommend not just the State Agency but also recommend you as a contact within Leaders.

27 April 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Marcia
We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The amazing EMMA REILLY at LEADERS…

The amazing EMMA REILLY at LEADERS Sutton

Subject: Feedback for Emma Reilly SENIOR MANAGER

Dear Emma

I wanted to take a moment to express my sincere appreciation for the exceptional support I received from Emma Reilly regarding the new Renters Rights Act and various property management inquiries.

Emma's knowledge of the latest regulations and her thorough understanding of my concerns were invaluable. She took the time to explain the nuances of the new legislation, making sure I felt informed and confident in navigating the changes. Her responsiveness and willingness to assist me on multiple occasions has truly set her apart as an outstanding estate agent.

I greatly appreciate her professionalism and commitment to ensuring that I had all the information I needed. Emma's vast experience & dedication to her clients is evident, and I feel fortunate to have had her guidance during this process.

I highly recommend her to all new customers.

Thank you, Emma, for all your help!

Best regards,

Jude

2 April 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Jude John Lobo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Emma. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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