Leaders - Northampton Reviews 

264
•
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Exceptional service The staff are professionals and easy to reach. Ready to assist you in getting your desired property. Jack at the Northampton branch was really helpful and excellent. Thank you... See more

Rated 5 out of 5 stars

Leaders lettings made the renting process less cumbersome through their amazing staff Jack Spencer of Northampton office who was very supportive and friendly through the process. I recommend leaders

Rated 5 out of 5 stars

Leaders, more specifically Gracie, helped me massively throughout this process. Showed extreme care & interest and made my life so much easier as it was my first time renting, and it was extremely eas... See more

Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

264 reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(264)

2,517 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to their expertise

Thanks to their expertise, I was able to find a place quickly and without stress. I highly recommend to anyone looking for a reliable and efficient agency to help with renting a home!
Finally, special thanks to Faith Graham for your excellent work for making the process of my application so simple and smooth.

23 December 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Arash
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team


Rated 5 out of 5 stars

Rented our Northampton house quickly

Rented our Northampton house quickly. Very helpful and professional. Pity the rent didn’t arrive immediately but he deposit did

13 December 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Matt

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We can’t thank you enough 😊

Massive thank you to Jolanta Stonkute and Faith Graham of Leaders Northampton, who have been absolutely brilliant in providing excellent customer service. From the moment we chose our home to the moment we moved in, their service has been exemplary and given us so much peace of mind. Thank you both for your patience and support, and your welcome hamper was very well received 😊😊😊. A++

2 December 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Mrs Watson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and Jolanta a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The team Leaders Northampton

The team in Leaders Northampton are grate. you have been superb in answering all of the questions l needed had and even after dealing with email after email from us. Especially Lilian, l can't thank you enough, she has gone through with me from the viewing point till collecting keys. Awww, l am so gratefull and thank you Lialian again.

28 November 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Elizabeth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am my wife are very excited to move…

I am my wife are very excited to move to New house.Leaders are the best estate agent in Wellingborough and Northampton because we approach many agents and we did not get proper support and help.Lillian senior Lettings consultant helped us and did all the procedures quickly.we give you 5 ⭐️.Highly recommended

23 November 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Ibin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

i had a very good first time landlord…

i had a very good first time landlord with leaders there were some small issues the cost on my side but overall i the service was 5/5 and very helpful most of the trouble i had was doing what was needed to make my place tenant ready but leaders explained all this to me overall i am glad i chose to go with leaders i would again

14 November 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Paul

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Fantastic team

Thank you so much to the team in Leaders Northampton. An even bigger thank you Faith, you have been superb in answering all of the questions me and my partner have had and gave us zero complaints even after dealing with email after email from us. I couldn't be more grateful for the support and efficiency. With this being both mine and my partners first experience renting I couldn't of asked for a better team. Thank you so so much. - Ash and K

28 October 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Ash
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Attention to Detail as Always

Leaders manage our rental portfolio and a big thank you as always and once again to Jolanta and the team Lillian and Faith for rapidly renting our two recently vacated rental properties. Once again lovely tenants carefully vetted. Been using the Northampton office now for 25 years starting out with 2 properties and increasing to 14 from there. Never had any major tenant issues, due I believe to the vetting process which Jolanta and the team do so well.
100% recommended.

11 November 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Mr Hobbs
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian, Faith ,Jolanta and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

It was a smooth experience

It was a smooth experience. I never knew getting a house will be this easy for me. Thanks Leaders

8 November 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Esther
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Hi Faith I was delighted in the way you…

Hi Faith I was delighted in the way you presented the property and showed me the rooms.All of this was done very comfortably and probably well done.

2 November 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Ashok

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We received excellent service when…

We received excellent service when moving into our new home. Lillian Cull-Simmonds was polite, professional and very helpful and supportive in helping us ensure that the move went smoothly.

29 October 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Consumer 2

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Couldn't fault Leaders at all

Couldn't fault Leaders at all, always prompt with responses and very friendly. Lillian was amazing to deal and did as much as she could to help.

18 October 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Louise

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders were exceptionally in terms of…

Leaders were exceptionally in terms of supporting us to find a place to stay. I was completely impressed with their professionalism and customer service. I highly recommend this group of people. A personal thank you to Faith for all her hard work 🙏. Really appreciated

8 October 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Mandla

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

from start to finish the process was so…

from start to finish the process was so easy to do even when i did ask for help they where on hand to help with what ever the issue was ( fairh graham ) was amazing thanks for all your help

7 October 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Customer

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

My experience with Leader is out of this world…

My experience with Leader is top-notch compared to other letting agents I have interacted with. Faith Graham and her team supported us nicely during the property letting process from start to finish. Faith Graham, my first contact who assisted in viewing the property, was exceptionally helpful, and she never got tired of my back-and-forth calls for clarity and requests for more information.

8 October 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Iseoluwa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and the Team a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Leaders and their landlord are…

The agency and their landlord are completely unresponsive. It takes an unreasonably long time for them to send someone to the property to address issues reported through their portal. They don’t reply to emails, and their office lines are often unanswered or staff are frequently out of the office when called. Dealing with Leaders has been incredibly frustrating

4 October 2024
Unprompted review
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Reply from Leaders - Northampton

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Lillian was amazing right from the…

Lillian was amazing right from the start. She was very informative and made sure I was always kept in the loop.

Everything was made very simple and all the paperwork was felt with quickly and efficiently

17 September 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Jaimie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

What a wonderful group of people

What a wonderful group of people. I haven’t got much to say but much thanks to Leaders especially Faith Graham for making my application and processes go through fast and getting me a place in a week or two. Thank you 😉

27 September 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Adu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful and patient staff. We are so appreciative of your assistance which was top tier.

27 September 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Dorothy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lillian made our move incredibly easy

Lillian made our move incredibly easy, answering all of our questions promptly and thoroughly.

The communication was clear and professional. Also, the whole team was very approachable.

We highly recommend Leaders for a stress-free letting experience.

25 September 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Constantin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and the team a 5 star rating!

Many thanks
Customer Care Team

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